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November 2021 by Carol M.
They mail you a ridiculous amount of coupons that are useless!! That's why I stopped shopping here!! I go to Dillard's instead. Dillard's is straight forward with their prices, no gimmicks! I bought 4 sweaters at Macy's on 11/24/21, apparently 2 of them where on "special" but the other 2 were regular price. I handed the cashier a 25% off coupon on regular clothing and he handed it back to me saying it was "not valid." I asked him to explain to me why it wasn't valid! He said that because I had 2 items with a special price. I told him, "I understand that, but why am I not getting 25% off the 2 items that are regular price?" He said because they are in the same receipt as the other 2, which is the most ABSURD thing I have ever heard! I asked him, you mean to say that this coupon will only work if I pay them separately? He said yes! That's a whole bunch of nonsense and for this reason I will never return to this store. The coupons are false advertising just to lure you in and they should be careful with this tactic because when I worked at the courthouse, I saw companies getting sued for such things!!!
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December 2020 by Courtney M.
Terrible customer service. Every single time I go to this place, every single employee is rude and it's completely unacceptable. I was there today around 7:30 and the cashiers were unfriendly and by the time we left (after spending $200+) we tried going through the mall (by the makeup) because we parked on the opposite side of the mall and some young girl with black curly hair refused to let us through because the mall was "closed" and told us we had to go outside and around in the freezing cold with a BABY that has ASTHMA!!!! How can you look at a sweet innocent baby and make them walk outside in the cold and wind? This is COMPLETELY UNACCEPTABLE. It was 7:55 when I looked at the clock. I have worked at a mall before and they cannot lock the entrance to the mall until they officially close. COVID-19 or not they aren't supposed to lock it until the mall actually closes. I cannot believe how rude and unprofessional they were. But I guess that's just how things are in this God forsaken valley. Talk about racism. I'm done with this place never going back.
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October 2020 by Juaquin guzman
(Translated by Google) Spensive(Original)Spensive
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July 2020 by Angelica D.
Bought my Estée Lauder foundation here and picked it up on curbside due to COV19 but the customer service was excellent. Thank you for handing out my online purchase right away. Great customer service
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September 2019 by Esther P.
My favorite store of al time fully stocked and awesome customer service ! Always a pleasure shopping at the imperial valley Macy's !
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October 2018 by Carlos Cordero
Alen is very knowledgeable about the products they carry. Told him what i was looking for and he delivered! He truly does belong on his position as manager, and i hope next time i need shoes he'll be there. Loving my Nike Air Max 94!!!
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June 2018 by Gloria L.
We were looking through the mall and decided to check It out. We had been through a couple other stores so my hopes weren't too high. We went in and the store was clean and organized and the shelves were stocked. Hope was rising. The store had all the normal departments and they looked good. We've been getting items for a travel trailer so went to Houseware's. The Houseware's department had some nice items that we haven't seen at other stores. Macy's now has mattresses and they are having a huge sale. Eddie was extremely helpful. He described the differences and benefits of each. It's nice working with someone is nice and who knows the products. I recommend Macy's for your shopping needs. It was very nice and I will definitely be back!
