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March 2024 by Mandana M.
I purchased a sofa for my aunt. They delivered it, but on the weakened when I went to assemble it for her, there were two holes on the cushion, and when I asked them to replace it, their respond was so rude, stating that I am lying and it was not possible. Stay away from them at any cost.
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December 2023 by Hooty Hoot
They got me right. Gave me a good deal on my furniture, and received it within 2 weeks.
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October 2023 by Martin Rodriguez
Hands down the best furniture store in the Imperial Valley, they worked with me and my budget, got everything I needed.
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June 2022 by Christopher Thompson
Who delivers a 2000 dollar dinning set and doesn't helps assemble it? Don't worry you can always call....they won't answer..garbage store and garbage service
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March 2022 by keva hubbert
I bought one bed sets including headboards as well as dining set and vanity set which I am very happy with my furniture. I will continue to buy my furniture from this store, thank you guys for your service.
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February 2022 by Ernesto Enriquez
Horrible customer service , they told free it was free delivery but the delivery people charged me $50. It took over 5 months to receive my couches and in less then a year they were already ripping. Then they still charged me $80 to repair them, 1 year later they're torn in 2 different areas. DO NOT BUY FROM THEM!!!!
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September 2021 by Eric O.
I want no business with this place. Since we bought something from them and it was defective and it was only excuses. They don't have any professionalism at all.
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September 2021 by Claudia Padilla
If I could give zero stars I would DO NOT BUY FROM HERER BOUGHT AN EXPENSIVR COUCH IN LESS THEN A YEAR ITS BROKEN AND THEY ARE CHARING ME $80 TO SEND IT TO GET FIXED. Don't waste your money
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August 2021 by Jonfen Moralesov
Terrible service. This place is run by professional crooks. They will not refund our money or replace a broken, defective couch still under warranty. The employees will not allow you to speak to manager and make excuses that he is unavailable or doesn't answer/return phone calls.
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July 2021 by Jonfen M.
We returned a broken , defective couch that was still under warranty. Primos Furniture took our couch but is now refusing to issue a refund, replace or repair the defective product. The employees will not let you speak to Abi the manager. They say he is unavailable and doesn't return phone calls. The employees act ignorant and do not help when trying to resolve this issue.
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July 2021 by Jc Lopez
DO NOT BUY FROM THEM. We ordered something and they said it would come in 4 weeks which turned into 3 months. Then we had made sure they were gonna install it. Then they showed up and they did not install it.
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July 2021 by Wilma Tobin
Ordered 4 bar stools they said 2 to 3 weeks it took 6 weeks then I only got them delivered because I went into the store and complained because I left 3 messages on there answering machine and they never called back so they delivered the var stools unassembled so now I have to put them together
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July 2021 by Wilma T.
I ordered 4 stools they said 2 to 3 weeks at 4 weeks I started leaving messages on there machine they never returned my call or at week 7 I went back to store they delivered the stools unassembled if I wanted to put them together I could have ordered on line the worse service ever
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May 2021 by Stefany Yunka
This company has a BAD BUSINESS PRACTICE of charging the customer half the down payment on a furniture set and then NEVER DELIVERING THE FURNITURE. We have a police report filed and FTC report for bad business dealings filed. BEWARE. This business is not reputable.
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April 2021 by Steve Brown
Bought a couch set on 10 Jan 21. They wouldn't sell the floor model to us and we were told 3 weeks fo delivery. We came back around Valentine's Day to inquire; floor model gone and fluff story about covid and a promise of Mar 1. We came back on 8 Mar; same response. Came back on Easter Sunday to get money back. I was told that the boss will call us on Monday. We'll see.
