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November 2024 by Ithali Elenes
TERRIBlE, TERRIBLE, TERRIBLE. By far the worst system setup I have ever seen. Pis poor management, having customers waist their time being in there while the workers are just gossiping
N their computer system just keeps piling up with names of customers having to wait around to just drop equipment or pay a bill that should somewhat fast.
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November 2024 by Mario Elenes
Worse service and workers just wasting time walking around as well working two per register
Terrible management and way of doing things
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October 2024 by Jose Gomez
They take too long...or lack staff or are very slow
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October 2024 by Yolanda Silva
The wait time in the store is Ridiculous! 15 people waiting and only 1 person helping out while everyone else is in the back. This is my number 1 reason I am canceling my service. Every time I come into thr store it's full and only 1 person helping out. What is the point of the other 3 employees in the back.
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October 2024 by Carlos Davila
They only have 1 in-store payment kiosk that never works, and I don't have time to wait in line for an hour just to make a payment. Adding a second payment kiosk and maintaining them, would not only help the customers, but also the employees.
UPDATE: A month later and the payment kiosk still doesn't work. Again.. I don't have time to wait over an hour just to make a payment. They don't seem to care much about customer service.
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October 2024 by Nallely Ramirez
Why do they only have 1 branch?
throughout the imperial valley? If they have so many clients? And only 2 people attending
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October 2024 by SLVR SD NOEL RM
THESE PEOPLE LIE JUST TO MAKE SALES INCOMPETENT FROM THE SUPERVISOR TO EMPLOYEES SAW WITH MY OWN EYES TRYING TO SALE ELDERLY PEOPLE STUFF THEY DONT NEED AND STICK THEM TO AUTOPAY WONT RESOLVE THE PROBLEMS THEY CAUSE VERY BAD SERVICE KIOSK NEVER WORKS ETERNITY TO GET SERVICE AND THE EMPLOYESS ACTUALLY LAUGH AT YOU WHEN YOU GET FRUSTRATED CLOWNS DO NOT SEND YOUR ELDERLY FAMILY IN THERE THEY WILL TAKE ADVANTAGE OF THEM VERY VERY BAD SERVICE AT ALL
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October 2024 by Sarah Predmore
You wait forever. Employees are unmotivated to help customers
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October 2024 by Margarita Badillo
Good attention
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September 2024 by Dave S
Worst customer service, under management, just terrible experience.
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September 2024 by Karime Preciado
They need more employees to make the transaction faster. Some time is crazy bull, and I just walk out.
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September 2024 by Jackie Marquez
Mostly old people being helped because they struggle to understand technology; if you come for internet related questions or issues, you’ll be waiting because these old people are ahead of you taking their sweet time.
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August 2024 by Franky Rocha
Long wait time and not efficient enough
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August 2024 by Veronica Martinez Rios
Excellent
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August 2024 by Sandra Gastelum
Bad experience, I called Spectrum and was told I can go to store and would be given a SIM card. The guy that helped @ the store said SIM cards were only available under “certain circumstances “ even after telling him that I needed a SIM card for my 80 year old mother. Regardless of what I wanted my problem fixed, Im paying for the service. When I called Spectrum again to order a SIM card I was told it would take two days to get in the mail. I told the CSR about what happened at the store and she was also confused as to why I couldn’t get the card at the store.
