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September 2023 by Stacy Marie
They are very nice, helpful and attentive. All of them are really kind. I walked in wanting one thing. I told them what I want and they help right away.
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July 2023 by Fedra Abrica
GREAT STAFF AMAZING PEOPLE !THEY HELP ME RIGHT WHEN I STEPPED IN ?
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March 2023 by Jose Martinez
Staff will not/ does not/ can't help with equipment issues, I have insurance, still can't get any results to my issues
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February 2023 by Ken R
I have NEVER been impressed with any cell phone store experience. But today was VERY DIFFERENT!Wanted to switch from Tello to T Mobiles Magenta plan. Was greeted by all three employees. A girl with a great smile volunteered to be the one to help make the switch for me. Her name is Nancy and she ROKKS at her job. I had to do very little...she handled pretty much the entire process. It felt great to walk out and having accomplished the plan I walked into the store with.Many of you reading this know that this is hardly the norm anymore. Most of these places have staff who simply don't care who you are or what your issue might be. It was great to feel like I mattered. Thank you very much Nancy!!! You rokked!
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February 2023 by Donald W.
I went to T Mobile store at the Imperial valley mall today and the employees were nice but they were too slow and they didn't asked me any questions like what kind of phone that I wanted
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February 2023 by Lee Rodriguez
Talk about a snotty, rude individual with poor hygiene, I have met in Southern California. What I mean by that, nails that need to be cut it look like Cheetos maybe something orange under some of the nails and maybe it looked like bread, I think he should’ve washed his hands after lunch, i’m just saying cannot imagine the bacteria under his nails and him reaching over and grabbing my phone to remove the cover, Well I met him yesterday at T-Mobile at Imperial Valley Mall. Here’s my experience from yesterday as I walked into the store to purchase a new iPhone this person never made the attempt to stand up and walk to me or greet me I had to walk to him and in small talk I told him I was there to look at a new phone he quickly grabbed my phone and started to remove my cover so he could examine my phone instead of showing me a new phone once he realize and pre-approved me, he than showed me the phone he wanted to shows me, I asked him what’s the difference between that phone and the new pro 14 he looked at me, and said that’s one’s expensive like I couldn’t afford it. I left a T-Mobile store, embarrassed.I know that the employees at T-Mobile deal with lots of customers, but if you feel you’re overworked and a little stress take some time off.Very disappointed in T-Mobile and the manager of this store.
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April 2022 by Maria Gutierrez
Today I went to tmobile store and they made me feel very welcomed and special they guide me throughout my purchase I didnt know what I was looking for and the knowledge that the store employees have its amazing they recomend me the perfect device for me and im very happy with my purshase
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April 2022 by Aries Alarcon
Purchased a speaker at this store. Staff was friendly and knowledgeable on the product I was looking for. Left feeling great about my purchase. Highly recommend this store.
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April 2022 by Kassandra Garcia
Joscellyn was super helpful and professional! She answered my every question. Would definitely recommend this store to anybody.
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December 2021 by Julio D.
More disappointed in myself.Went in to buy a pixel 6 and switch from parents' ATT plan to my own TMobile plan. They didn't have the color I wanted in stock but they looked in their system and said the other Tmobile within the same mall had the color I wanted. So I signed up for a plan and all I had to do was go pick up the phone from the other store. When I get to the other store they didn't have color, but by this point I already signed up for a plan which was my mistake. I ended up ordering the phone because I trapped myself in a plan. Either the system is inaccurate with other stores' inventory or I was deceived.
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January 2021 by Liliana Beltran
Great customer service from Jorge. Went first to the calexico location but didn’t get my problem fixed. Recommend going to this location instead, they care about their customers.
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January 2021 by Viviana Beltran
I recently went to Sprint/ T-Mobile at IV Mall. I was so frustrated because my service was sucking where I live. However, a guy name Jorge helped me to click some buttons on my phone and now my service is great. Thank youJorge!!
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September 2020 by Don D.
I just got off phone with Sprint. 6 months after I moved my number to new provider sprint is still finding ways to keep billing me. I paid a final bill of $44.00 dollars and 2 months later I get another bill for $76.00. Somehow a 10.00 device they conveniatly didn't turn off managed to accrue 76.00 in 2 months. Tech graciously took 10.00 off the bill.Told him I'm not paying .STAY AWAY FROM SPRINT/TMOBILE !!!
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July 2020 by jesus enrique
Good customer service. Went in to make my payment everyone welcome me. Jorge helped me understand my bill. Thank You Jorge
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July 2020 by Claudia Alarcon
I absolutely loved the customer service that was provided to my husband and me, very professional staff members and manager! Will most definitely be telling friends and family of my experience thank you EC store!!!
