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December 2023 by Billy M.
Even with legal documents (living trust) signed and notarized, the El Centro Sun Community Credit Union Branch refused to recognize it and help us with an account for a deceased family member. Going to court would cost more than what it is worth to settle the matter. I highly recommend any other bank in the valley other than Sun Community Credit Union.
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December 2023 by Peter Alexson
Maribel Diaz was very helpful and professional in assisting me with my deceased mother's trust account.
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December 2023 by Billy M
This branch was no help to our needs. Even with notarized legal documents (living trust), the branch refused to help us while a family member’s health was failing. They made our multiple attempts a waste of time. Now with the loss of the family member, it is now too late for us to make any changes. We have no idea who the beneficiary is, the money is not going back to immediate family. Sun Community does not have to disclose who the beneficiary is and we don’t know who it is. Sun Community has accountability to the customers and family. Send your money elsewhere. I highly recommend Bank of America, First Imperial Credit Union, and Wells Fargo as they were very helpful to our needs.
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November 2023 by Bnc Nvrte
I open my account with the NO MONTHLY FEES. Now I have $60 dlls in total of $5 dlls. I comply with ALL requirements, for no fees. I stop at the bank they only gave me $20 dlls. back. They said they can only do 4. Excuse??? Those fees should never been charged in the first place. They kept $40 dlls that should never been charged neither kept. When the teller went to ask the manager she made a face expression like if she was bother. They don't respect there contracts or policy or procedures whatever they go by. They promise things than they charge you left & right than they dont even want to give you back the money they made mistakes. Ohh they say the computer does that. Well fix it it doesn't do it on its own they are program to steal people's money you guys don't want to give it back. Out of all the tellers Mariah & some guys are nice. Really looking into moving to another bank.
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November 2023 by Arimai Pina
Always great customer service , able to resolve my issues and answer my questions.
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July 2023 by Michael
They were helpful and answered all questions quickly. They put on a good working attitude.
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June 2023 by Jesse Zendejas
I had courteous, quick and friendly service. May my transaction easy and pleasant
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May 2023 by Joanne Avila
Such friendly tellers! & There was no wait time, tellers are super fast?
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April 2023 by Gloria Garavito
Because your associates are very kind and helpful. Always with a smile in their face.
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April 2023 by Kim Ward
I've never had any problems with Sun Community Federal Credit Union.
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April 2023 by Sonya Mendez
Been with Sun Community for more than 25 years and have not had any problemas
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February 2023 by Donald W.
Sun Community should have a free checking account for everyone they kept withdrawing 5 dollars every month from my new checking account and I had to close my checking account with them.
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February 2023 by Victor GARCIA
i have been banking with sun community for serveral years now and i just like the convinience and service that it offers
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December 2022 by Marina Trinidad
Staff Always give Excellent Customer Care.
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November 2022 by Lyndsey Likos
Very poor customer service, they make things harder than it should be and banking app needs to be updated. This is why I switched to Chase bank.
