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December 2022 by Thomas Hatch
Very knowledgeable staff. He was very helpful.
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September 2021 by Catherine Ballesta
The business is no longer operational. The number displayed to this business is a personal cell number.
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August 2021 by Dulce P.
Came with a friend to rent a u-haul to move some things from El Centro to San Diego. Luckily they were open on a Sunday and it seemed other locations were closed. The gentleman who helped us was very helpful and knowledgeable and got us in and out quickly.
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February 2020 by Gloria L.
This review is for the U-Haul Moving section. We called and arranged for a small trailer to pick up when they open at 7am. They opened a bit before the 7am opening time and Augustine was kind and very helpful getting our paperwork finished and the trailer hooked to our truck. We were on our way before 7:15 which was great since we had a 5 hr drive. I appreciate the staff that work the phones and Augustine for making out experience a good one.
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December 2019 by Adrienne Garrigues
Had a lot of trucks. But did not have moving supplies as advertised on the website with uhaul. There was another uhaul down the street with all the supplies
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September 2019 by Misty F.
I'm very surprised by the bad reviews on here. I was able to reserve a cargo van online, had no problems with check-out or check-in procedure. Dealt with both the owner and another employee, also rented a small storage upon return. Whole procedure was simple and employees were very helpful. The Cargo Van was wonderful in excellent condition and fit our needs perfectly. The storage is very clean and this location seemed pretty busy.
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February 2019 by Ashlee S.
If I could get 0 stars I would. We originally had a reservation for a trailer pick up in Brawley, a woman even called and spoke to my husband confirming that our pick up location was Brawley, CA including the pick up location. When my husband arrived at the Brawley location we were told that our reservation was revised to pick up at the El Centro location. We did not receive any call, text or email with the update which is extremely unacceptable and very inconsiderate. After then having to drive out of our way to El Centro my husband tried to explain how we had been jerked around and that there was no communication to at least provide a heads up, my husband asked if he could be partially compensated for the inconvenience this crap business had caused. The manager, Hector Arreguin, was rude and had 0 empathy for what was their wrong doings. He told my husband well it's the end of the month. Um excuse me, what he hell does that have to do with changing peoples reservations and NOT notifying them? We aren't looking for excuses as to why it happened. Are you flipping serious? I don't know if U-Haul is absolutely desperate and just allows any unprofessional and under qualified a** hole to "manage" this location because it's in the middle of nowhere, but I would never ever recommend this business to anyone.
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May 2018 by Myrel C.
This is the worst U-Haul I have EVER been to. Needless to say, the worst customer service I have ever received. I I initially reserved a trailer to tow a vehicle back. I had input all the information and the website stated that they had a trailer that could accommodate my needs. They call me the day before and I'm told that they don't have the trailer so I'm sent to this U-Haul location...unfortunately. When I arrive, I'm given the run-around and they even have the nerve to try to up-sell me a trailer hitch when I already had one. Then they tell me that vehicle wouldn't even fit on the trailer! They said the tires were "too wide" but the vehicle did not have wide tires/big tires. They were fully stock tires. Either way, the vehicle should have fit. Otherwise, they really need to update their website so people aren't misled that they could tow their vehicles on these trailers when they really can't. It was such a hassle and I wouldn't wish this experience on my worst enemy. I would give this u-haul 0 stars if I could!!
