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October 2023 by Gliss
Peace to Fresh Carpet ?
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June 2023 by Ann L.
I don't write reviews often but felt I needed to share the difficult experience I had with Abbey Carpets & Floor to alert others. I worked with Steven. We got off to a good start. Steven quickly came and found the right carpet match and a boarder that would work. The installation was a nightmare. It took 3 weeks to complete the job. There was a complete lack of communication with me about what was going on and a sloppy job that caused delays. The first day the installer came and took out the additional carpeting in order for the replacement. He then told me had to return to the warehouse to get the carpet. I was surprised that he did not have the carpet with him. Several hours later the installer had not returned and I called Steven. He said that the carpet had just arrived and was being cut to size. I was shocked that he removed carpet from my house before the new carpet had arrived. Finally the installer came and put in the carpet. He knew nothing about the border. I called and left a message for Steven about the border. He did not return my call and I called him again the following day. He said the border had not arrived and he was looking in to it. A week later the border arrived and Steven had stained it. The installer came back to put in the border. I had to continually be a go-between the installer and Steven because the installer did not know what to do. The border was not installed the right way and was different heights in different places. A piece of one of the borders broke off and the installer used a glue gun to repair it making a huge mess on my wall and carpet. The tops of the borders had not been fully stained and looked terrible. Once again I called Steven and he said someone would come to fix the problems. The person who came tried to clean the wall and carpet. He pulled out most of the border so it could be stained properly. That was on Friday. The following Wednesday I had still not heard back from Steven and called him. The installation was finally finished that Friday and Steven came by the following Monday to touch up the paint on my wall. He did give me a 10% discount which I appreciated. Over all l felt disrespected and frustrated that I had to take so much time out of my day over several weeks to get this job done that should have been completed in one day.
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May 2023 by Adam W.
We had a great experience with Abbey carpet. Steven Graf and the rest of the staff were extremely helpful and met all of our needs and request. They were generous with their time and advice. Can't thank them enough.
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May 2023 by Tracey Woods
We are thrilled with how the laminated flooring looks in our lounge and dining room; it was expertly installed by a top-notch fitter. Our stairs, hallway, and four bedrooms were then carpeted to perfection - we absolutely adore the results. A huge thank you from us for this excellent workmanship.
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May 2023 by Katherine Miller
We would like to extend our sincerest gratitude and appreciation to the team, sales personnel, leadership, and fitters of Abbey Carpet & Floor. It was such a pleasure having you install vinyl flooring in addition to Victoria carpets just two days after we received the keys.
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May 2023 by Rhonda McGee
We simply went in to browse, yet we left with a brand-new carpet, underlay and installation date. Chesley was incredibly helpful and knowledgeable throughout the entire process. On the day of our fitting appointment, the fitter arrived on time and performed an outstanding job.
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May 2023 by Robert Hilliard
Kevin's team was nothing short of exemplary, from their professionalism and politeness to timely job completion. In less than two days, they had moved all our furniture with ease - just allowing us to sit back and watch them at work.
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May 2023 by Robert McMahan
If you're in the market for a new carpet, this is your one-stop shop. My experience with them was highly positive - they will go above and beyond to make sure that their customers leave completely satisfied. I can't recommend Abbey Carpet and Floors enough.
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May 2023 by Wanda Johnston
The installers exhibited professionalism and expediency, and the product quality was remarkable. I also found the sales and support team to be both friendly and useful throughout my experience. I highly recommend their services.
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May 2023 by Kay McGill
We are deeply appreciative of the service provided by you, Chesley, and your incredibly kind installers. We look forward to staying in touch for any future work that may require your expertise.
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May 2023 by Yolanda B.
I hesitate to give any business a poor review but this business was so unprofessional that I felt compelled to inform others. I made an appointment online for Abbey Carpet to measure my rooms so that I could have carpet installed in two of my rooms. The employee for Abbey showed up but did not bring any samples. The person took the measurements and took pictures of the items in my rooms. He said the pictures were so his team could place the furniture back in the same place. He then told me that he would drop off specific carpet samples the next day. He did not show the next day nor respond to my text message. I sent an email to the company informing them of what transpired. The company did not respond. I normally buy from local businesses and I have never had a bad experience with a local business. I would have gone to the store to pick out the carpet samples but the employee insisted that he would drop them off. Needless to say this is a red flag and I'm glad I did not give them a down payment.
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April 2023 by Albert Lewis
If you're searching for the perfect flooring solution, I can't recommend Abbey Carpet & Floor enough. I recently hired them to replace my piano studio's flooring. Chris was an absolute star and helped me narrow down my selection through numerous emails and phone calls. Don't hesitate to reach out to them.
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April 2023 by Daniel Kerber
From the moment I was introduced to Kevin, owner of Abbey Carpet El Cerrito, I knew he would be the perfect person for my flooring needs. His professionalism and commitment to excellence won me over and thanks to him, my new floors look amazing.
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April 2023 by Jose Gorden
We are thrilled to express our appreciation for the professionalism demonstrated by your team of installers. My wife and I highly recommend your business to anyone looking for such services.
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March 2023 by Eli R.
Outstanding service, great selection and fast beautiful installation.I had a complex series of stairs and landings that I wanted to cover with runners. Bret took my concept and made it realistic with his expert advice. He was patient while we narrowed down the choice of patterns (they have an extensive collection to choose from). Bret then walked me through all of the cost breakdown and it was clear how the process would work. The installers were excellent, showed up on time, and did a great job.
