-
June 2025 by Martha R
As of today, the kiosk was working and no one in line was a plus. I received my new registration and sticker once I paid which was nice.
-
April 2025 by Number13 O
Glad for the location but despite DMV and anywhere else online saying this you can get a copy duplicate of drivers license at this location *at this location*, that menu is crossed out On the screen. Found that out after waiting 20 minutes in line. The line doesn't seem to always be that long. I walked away, did some shopping and came back. Second time around, I only waited five minutes. The first time, I just happened to be behind a woman who didn't know what the heck she was doing. Wait time not too bad.
-
March 2025 by Sherry Stone
Very busy. If your document from DMV doesn't have a RIN number you can not use the kiosk.
-
December 2024 by Bruce Wallace
Scanner and card reader don’t work.
-
December 2024 by Fouad Latreche
Out of service all times
-
October 2024 by Oscar Zamora
Kiosk is out of order 10/06/24.
-
July 2024 by A C
Out of service (6/10/2024)
-
May 2024 by Bad F.
Never seen a coin star like this one! It was beautiful. I'd happily deposit my coins for the 12.7% fee. The service at this so-called Safeway was delicious. I would think that we were in a heaven Safeway Safeway in heaven this is Safeway heaven. Safeway heaven. Safeway heaven. Safeway heaven. Safeway heaven.
-
April 2024 by John M.
I would give Safeway one star but there are still some things I like to buy there. They have locked up just about every product related to OTC pharmacy purchases as well as shampoo, conditioner in long cabinets. They used to have a bell in the lockup isle whereby you could summon assistance to unlock the cabinets. Not now, they got rid of those, so you end having to go find someone to unlock them. The guy unlocks the cabinet and instead of handing you the product to put in your cart, he walks off with it to put behind the check stand - he doesn't tell you which and he's rude with it. The bathrooms there are absolutely disgusting. I have seen better bathrooms in beat up old gas stations in backwoods America. Awful store. Avoid it at all costs.
-
April 2024 by Victor N. Uribe
In out always a great convenience to go to Safeway and use the dmv kiosk and afterwards do some grocery shopping.
-
March 2024 by Christina G.
This has been our neighborhood grocery store for years. I can hardly go there anymore because it has become so inaccessible. I use a cane, and walking is painful. The store recently removed the perpendicular center aisle. I cannot walk the length of the store over and over to access grocery items in different places on different aisles. Today there was one out-of-service electric scooter and two already in use by other customers. The store was inaccessible to me. The list of items behind locked cabinets is ever growing: most OTC meds, soap, coffee. I understand it's about loss prevention but it's trading one loss of business for another. I would happily buy these items there if they weren't locked up. I will never, now that they're such a pain to access.
-
March 2024 by P_ P.
I was skeptical about coming to this store because of the bad reviews. But this store was the only Safeway near the el Cerrito Bart station, so I had no choice. I came here for something to eat for lunch because I had a gift card. I walked in and seen one security card at the door and I expected him to say something about my backpack I was wearing because of the reviews but he didn't give me a hard time. I wanted a sandwich so I walked to the sandwich making station but a lady said they were closed, so I had to pick a pre made sandwich. I then went to get some chips, I couldn't find any small bags of chips so I asked this lady putting boxes away but she said she didn't work here. Which pissed me off just a little because she was obviously lying. But I eventually found the chips I wanted. I headed to check out but none of the lines were open, just the self checkout, which I had no problem with. Ambiance wise: The self checkout is kind of hidden because there are rows of snacks and drinks surrounding the area. Overall It's not that bad, it's just the employees come off as having an attitude like they don't want to be there.
-
March 2024 by Arthur D.
As most of these reviews can attest, this store is garbage. Every year or two I stop going there for a few months because it is such a bad experience but I inevitably get pulled back in because it is so close to my house. The management needs to be replaced so those of us in the neighborhood have a functional grocery store. I won't bother going much into the insane security theater at this Safeway because so many others have already done so. If you're going to lock up half the store, you absolutely need to have sufficient staff to unlock it when people want to buy things. They do not. If anyone shows up at all when you ring the bell, it is after an excruciatingly long time and many audible requests over the PA. I suggest they train the multiple excessive security guards to do some of that work. The service desk is often unmanned and if you stand there for long enough, one of the checkout people has to leave their post to help you. Where is the manager? Who is running this store? Carts are a problem. During the pandemic, they stopped placing carts outside the door in the place they used to go. The manager and some employees claim they put carts out there, but I haven't seen any in YEARS. When I complained, they forced an employee to fish one out of the cart corral for me, but that is not acceptable. Employees (again, maybe a security guard) should be retrieving those regularly. Today I saw an employee roll probably a dozen carts right through the front of the store into the back somewhere. It took several minutes to get the security guard to let it slip that the carts were probably being used for Uber Eats. So that's where all the carts go! If that's what you want to do, fine, but the store needs to get more carts so its shoppers can use them to ... shop. And the manager needs to quit lying to the public about what they're doing with them. What the hell! I honestly don't shop for a lot of items, but they are consistently out of stock or more likely just unstocked. Gatorade is hit or miss and I might find distilled water once a month if I'm lucky. It may be that those items run out early in the day, but if that's the case, they need to be quickly restocked so you can sell more! That's literally the entire business model of a grocery store: stock items that sell well so they can be sold. Brownies also seem to run out every day while stale-looking cookies and mini cupcakes are always there in stacks. Again, if something is selling out, that means you should make more! I don't understand why this Store is allergic to making money. In conclusion, please fire all the managers and turn the El Cerrito Safeway around. It is an embarrassment to the brand and a thorn in the community's paw. The employees seem miserable and the customers are speaking pretty clearly with these reviews.
-
March 2024 by Doug S.
I stopped going there. Most of the store is behind lock and key. I used to go there regularly, but they would have something like 12 registers, and only 2 or 3 of them open with someone on staff ringing people up, and a 45 minute wait. Then there's employees standing around talking. The bathrooms are always filthy. It's just sad. I don't want self checkout, I want customer service with a smile.
-
February 2024 by Breanna Pimentel
Drove all the way out here… just for the machine not to accept ANY form of payment. And it’s in pretty sketchy grocery store. Don’t leave anything in your car if you come here.
