FedEx OnSite is a convenient location for various shipping and printing needs, though experiences vary depending on the day and staffing levels. Customers have reported that on less busy days, they received friendly, professional, and knowledgeable service from staff members who handled transactions efficiently. One reviewer praised an employee for being patient and helpful, especially when technical issues occurred, highlighting that staff members do their best despite challenges. However, during busier times, customers have noted that the store can become understaffed, leading to long lines and waiting times. In one instance, a customer waited about 20 minutes in line, acknowledging the employee's efforts despite the pressure caused by the limited staff. The staff generally remain polite and helpful, assisting with scanning QR codes and accepting packages for drop-off. While the employees are appreciated, some customers felt that the overall professionalism of the staff could improve. The location's parking lot is small and often crowded, with some customers experiencing difficulty finding parking, though street parking is usually available nearby. For printing needs, the store provides quick service, though sometimes with slight imperfections in color matching and sizing, which was understood and accepted by customers. Overall, FedEx OnSite offers reliable shipping and printing services, with positive interactions when staff are available and attentive.
I have nothing negative to say. The team is kind, helpful, patient. Parking can be challenging.
October 2022
Friendly, helpful, generally move as fast as the customers allow.
September 2021
Drop off location is conveniently located inside a Walgreens at the photo counter. Once I found the person working there, service was very fast. There is ample parking outside and close to the freeway exit.
