-
September 2023 by Saied J.
I personally stopped in their shop and made an appointment for Saturday. I was told that I have to leave my car there and when they are done they would contact me.I was there at 8am and they told me that my appointment is on Monday.It's just ridiculous! My entire morning was wasted!!Don't go there, they are overpriced, short on staff and unreliable.
-
September 2023 by Sunny Passmore
I took our truck in for Freon for the air conditioning. I was in there for 7 hours because they were more concerned with inspecting the whole truck and giving me a list of things wrong with it. Finally they looked at the air conditioning system and said I needed two schrader valves so they installed those ($180). Then they said there was a leak in a hose and didn't have it in stock and needed to order it. I went back in the next week for a 5 hour visit and they fixed that hose ($580). Then they said something else was leaking and didn't have that in stock. I do not want to take it back in to this shop. They did not keep to the second estimate and I still don't have working air. They were more concerned with fixing other things.
-
September 2023 by Ron Clayton
I took my car here for an A/C service and was very pleased with the quality of service and the price. They sent me pics of the A/C temperatures before & after the service and even let me know my oil was low. Nice job guys! Will definitely be using them again for my service needs.Service: Auto A/C recharge
-
September 2023 by Ed Uthoff
Had my truck serviced at AAA in El Dorado Hills as I was planning a road trip to San Jose. Excellent service and workmanship! My truck has 160K miles and it drove like a brand new truck after the service.
-
August 2023 by Sindy Guinn
2 stars for professional and polite demeanor. However, took my car in at 8:30 am, took all day for diagnosis and in the end, it was wrong. I was quoted $19,000 for a front differential, which is a part of the transmission. I subsequently took it to the dealer. They analyzed and over-analyzed and said that the issue was the wheel bearing. I then paid $1,500 for this repair and no further problems.
-
August 2023 by Brien S.
Overpriced and tried to sell me on services I didn't need. I went to another mechanic at Ford to verify.
-
July 2023 by Andy N.
Even after the AAA membership discount of 10% on labor, they are very expensive. Call in to make appointments as they are usually booked out a week or so.My scheduled appointment was cancelled as they were short on staff (this was a Friday before the long weekend) Interestingly they did not call to inform me about that and I was turned back when I got there. The excuse was that "Jim was supposed to call and tell you but he is out today"Not a big deal but I was really waiting on getting my car fixed so that even I can do things on the long weekend.However the staff was courteous when I actually did go in for a next appointment. The pricing is a bit too high. I am still on the lookout for a good & reliable car service in El Dorado Hills & nearby areas.
-
June 2023 by Dennis Pope
The gentlemen at AAA are courteous, professional, and bent over backwards to get me back on the road on my trip to California.
-
May 2023 by jason o.
The only place that I can trust with ALL my vehicles. They service my Maserati and my beat up GMC truck with the same attention to detail (I'm a picky guy!) thanks to Daniel and his team for keeping me on the road!
-
April 2023 by M El
Brought my older car here 2 months ago. They fixed the issue and even indulged me when i came back and asked them to double check the work. They did at no charge and my issue is resolved. I would bring back my car again. Nice staff. Good communication and paperwork reports.
-
April 2023 by Zainulabedin Shah
These guys are absolutely the best! This is far and away the best AAA Auto Repair location. The fact they specialize in foreign cars, and provide such high level customer service, ensures our BMWs will always come here for service.Services: Auto brake repair
-
February 2023 by A.
I like how they take pictures of everything and give you detailed reports. It even gets texted to your phone. Prices are reasonable as wellService: General repairs & maintenance
-
February 2023 by Vicky B.
I am so grateful for Eric and the others at this place. I had a 10 day job in El Dorado Hills. When I backed out of the driveway to leave the job, I saw that my car had up-chucked a good bit of oil onto their brand new driveway. Of course it was raining. I checked the oil level, it wasn't down that much, but I had 175 miles to drive back to Santa Cruz in the rain. Eric was able to make room for my car that day. They checked it out and found that the oil filter housing was leaking. Maybe they didn't save my life that day (or maybe they did?) but they may certainly have saved my engine. And a whole BIG hassle had I broken down somewhere in Bay Area traffic along Hwy 80 or similar.I am forever grateful, and they were beyond kind and considerate in the process.
-
January 2023 by Neva L.
Been a long time since I felt trust in an auto repair shop. Danny did a thorough check of my Honda Odyssey and found out what the rattle was. It's a 2008, so a lot of work needed to be done. He was wonderful prioritizing each repair. Repairs were extremely reasonable, and my husband and I both felt like family.
-
January 2023 by Susan Mann
This was my first service at a AAA location, and I was very pleased with the service. I have been a very long time member of AAA road service, but never had my car serviced at one of their locations. My 2018 Toyota Camry was due for a 36,000 tune up so I decided to call AAA for a quote for this service. I felt their price for the service I needed was reasonable. I really appreciated the text updates with photos of the work that was being done, and the suggested replacement parts for my car. The staff was very friendly and professional, and I will definitely have my car serviced there again in the future!Service: General repairs & maintenance
