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March 2024 by Shawn Console
Today, I dropped my vehicle off to have Big O install a TPMS sensor I purchased from Folsom Lake Hyundai, Jonathan called me around 1 pm. and said the sensor you provided is either bad, but I believe it's not the correct sensor. Sure enough it in fact, was not the correct one. After back and forth with Folsom Lake Hyundai, they decided not to take responsibility for their mistake, so I decided to have Big O replace with one of theirs and guess what! Problem Solved. Thanks to Big O staff for your professionalism and great customer service.
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March 2024 by Jakob Hanson
The staff here helped me get a set of all seasons installed on my miata just before heading uo the mountain back home. From the time I called to being ready for pick up was just under a few hours. Very pleased with the service.Keep it up y'all!!The only shop to carry the tires size I needed out of about 20 that I spoke with.
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March 2024 by papa smurf
They were swamped with other customers that came first, but that didn't stop them from checking in with me, making sure that I wasn't about to wait around for an issue that could be resolved under 30 seconds. They fixed my tire safely, faster and for free... Thanks guys!
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March 2024 by Manuel d'Abreu
The only place I take my vehicles to for repair. Been going there since this shop opened. Superb staff and very competitive prices.Chris is very honest and knowledgeable.
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December 2023 by Robert Ross
Still the High Level of Service and Care I remember from when I worked there! I had a unique and complicated situation for wheel / tire installation, Jonathan understood and handled it Expertly!Thanks again Chris and the #5100 crew!
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October 2023 by Ivan Torres
Great people help me with everything I need it done great customer service
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October 2023 by Christian
Owner is a complete j**** I got off work and when I was driving home, I heard something so I pulled off to the side and there was a huge nail in it. I went to Big O quickly and the OWNER CHRIS was a COMPLETE J**** Explained what happened ( mind you I was came late and I was expecting to leave my car since it was bad) and he goes to say "oh well I have dinner reservations at 6 in folsom" wow...just wow. I came in to see what I can do tomorrow about it and this is what I'm greeted with? Complete a**h**e. I will NEVER go there again, decided to go elsewhere since that was just so shocking. Especially after a hard day with me personally. You never know what others are going through. Went to America's tire instead and they were so sweet.
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August 2023 by Eric W
Steve my advisor was upfront on costs. Brakes fixed in timely manner.
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July 2023 by Nora P.
Poor attitude. Spoke with store on 7.11.2023 to request a tire replacement. Tire was not in stock and had to be ordered. The store rep stated the tire would be in store on 7.12.23 and replaced no later than 12 pm. I called to follow up as I had not heard from the store at 11:55 and they stated the tire had not arrived as it was coming from a third party. I told the store rep he should have mentioned that yesterday. The store rep called back less than five minutes after I got off the phone to let me know the tire was in the store.I told the store rep I had to take the day off for the repair and felt as I had been lied to. The store rep replied with I don't need to hear that don't come to the store I don't need your business.
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July 2023 by Ali A.
I posted a negative review here by mistake. I've never been here! The manager messaged me and was so nice. My mistake. Sorry. Changed it.
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June 2023 by deb g.
Chris Evanson, the Owner of the EDH Big O Tires Franchise, is really competent at running his business, while also providing quality service at fair prices to his Customers. We came in to replace a tire that had gotten a bolt driven into the tread. Instead of replacing the tire, he showed us how the damaged tire could easily be repaired for 1/8th of the cost. Chris and his Team are a pleasure to work with and we are now Loyal & Forever Customers of Big O Tires in EDH Town Center.
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June 2023 by M P
Same great service over the last 20 years. Don’t get me wrong there’s a little hiccups with vehicles along the way but they always work every problem and every situation out…
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June 2023 by Catherine Denny
Excellent service by Jonathan Richards. I came in with a nail in one of my tires. I thought I would have to wait a long while as I was a last minute drop-in, but Jonathan had me all fixed up with a new tire in about 20 minutes. Very courteous, and professional with a great sense of humor. This crew goes above and beyond with kindness. A garage tech even waved and said have a nice day as I was leaving.
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June 2023 by Royce Gough
Great staff, quick service. If they don't have your tires today, they can have them in a day or two.
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June 2023 by Carolyn K.
Worst customer service ever. I live in El Dorado Hills now, so would prefer not to take the drive to Folsom and go to Les Schwab. Every once in a while, I've tried to give them another chance, but it's just not worth it, they act like you're bothering them. I just pulled in. I heard them talking. Does anybody know what she wants? Les Schwab is worth the drive. Awesome customer service come right to your car.
