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January 2022 by Sergii Iaroshenko
Yesenia you're the best
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November 2020 by Soby H.
Set up my initial account here & occasionally use the ATM. Very clean environment with professional staff. In addition, very clean outside area, with respect to the ATM machine. Overall, if you're looking for a neighborhood ATM in EDH, this branch is great. In addition, the teller's and bankers are wonderful as well.
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April 2019 by C C.
I have been a longtime Chase customer for over 20 years, since it was Washington Mutual. Today I went to the El Dorado Hills branch to deposit a large sum check. There was only one teller, and a guy on a desk at the entrance of the branch. The teller was helping another customer, seems that was opening a new account. I stood in line for 10 minutes, nobody said "someone will be right with you" or "sorry for the delay", no acknowledgement, is like I was a ghost and wasn't there. I took my check and left the branch, and decided to deposit it on a different bank account that I have. I guess the only positive thing was that I this was a teachable moment with my 11 year old son who was with me, about the importance of customer service, and why it is not OK to leave people waiting without at least giving an explanation or apologizing for the delay.
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January 2019 by Martin W.
Best customer service I've ever experienced from a financial institution.
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June 2018 by Rishamai Gonzales
Hassle-free transaction done today. Anthony Montes was professional yet very courteous and friendly and did everything in a timely manner. Would definitely be my first choice when I need to go to a Chase bank.
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April 2017 by Deborah Joy English
Great service, friendly, fast. Always have candy out..but usually a wierd kind...
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March 2017 by S D.
This review is for Trevor, banking officer at this Chase location. Trevor is a very helpful and polite gentleman. He goes the xtra step to take care of his customers . I have interacted with him twice and he has been really helpful , best service I have experienced at any Chase Bank/bank .
