Mobile Phone Accessories near El Dorado Hills, CA

“The best phone experience ever. I hate going to phone stores but the young man that helped us made it a very enjoyable experience, and he was very knowledgeable on the devices.. His name was marcus if your needed help with your phone or account go she him... thank you”

“Stephanie was the greatest. She was such a help and so informative answering all my questions. Letting me know ottrbox doesn’t make a case for the phone I just purchased. She is a hard worker and so helpful.”

“Absolutely AMAZING experience with Christian! I switched 4 lines from T-Mobile to Verizon and not only am I saving a ton of money, but I also got free phones, which was unbelievable.

Christian helped with EVERYTHING from start to finish and made the entire process smooth, easy, and completely stress-free. He’s incredibly knowledgeable, patient, and genuinely cares about helping his customers. This was hands down the best customer service experience I’ve ever had.

If you’re coming here, only ask for Christian — he is truly the best!”

“03/18/2024

I recently visited the AT&T store located at 1860 Prairie City Rd Ste 200, Folsom, CA 95630, and was met with exceptional service by DJ, a store representative. My initial purpose was simple. I wanted to put a new SIM into my insurance replacement phone. However, DJ turned this visit into an invaluable service experience that far exceeded my expectations.

From the outset, DJ ensured I didn't have to wait long, demonstrating his accommodating nature. As we discussed my situation, it became clear that I had concerns beyond just the SIM card. Specifically, my Z Fold 3 had suffered crease damage from repeatedly opening it, a frustrating design flaw. DJ listened intently and then sprang into action.

He adeptly navigated my options, leading to the cancellation of my warranty claim for the Z Fold 3. His proactive approach didn't stop there; he also guided me through trading in my damaged phone for the new Z Fold 5, which has been redesigned to prevent such issues. DJ’s knowledge about the improvements in the Z Fold 5 was incredibly helpful, and he worked diligently to ensure I could get it with an affordable monthly payment plan.

The level of professionalism and expertise DJ exhibited was nothing short of impressive. He managed to transform a routine visit into a comprehensive solution that perfectly addressed my needs. I left the store feeling fully supported and satisfied with my new setup. For his outstanding customer service and deep understanding of product details, I wholeheartedly give DJ and the AT&T store in Folsom 5 stars. DJ is the epitome of what exceptional customer service looks like.”

“I can't say enough about this location. I had several phone issues, and Seth went over and above to make sure I had a working phone, even working with me 1.5 hours after the store closed. I received a defective phone from asurian, but Seth would not give up and kept trying to activate a phone that was defective. Seth worked on my broken phone to make sure it somewhat worked, so I would have a phone while 2nd replacement phone arrived. When 2nd replacement arrived, I did not hesitate to return to this location, and of course, Seth was there to help me with my new phone, and even Johnny jumped in to assist during times they became busy. These guys are awesome. I refuse to go anywhere else. Thank you so much. They are so knowledgeable and patient. This location will be my go-to for new phones or phone issues.”

“This gadget store is awesome!! Great customer service. He goes over and beyond for his customers. I’ve been goin here for years!! Prices are great and if they don’t have something they will order it for u if they can.”

“I am 65 and NOT Techno savvy !! Arsh took the time to help me even though my phone was 15 years old so it was not supported by the modern apps.. He did not have the phone in stock so I gave him my number and he called and texted a couple days later to say it was in. I went down and he worked for a very long time trying to get my info out of the old phone, while helping other customers. He GOT IT ALL !!! I am VERY SATISFIED !! THANK You Arsh,
Cliff K”

“Christian helped me throughout the process - which included my needing to “un” freeze my Experian credit info. (No small task in these days of bots answering the phone!) He carefully explained everything and made sure I understood each and every charge - as well as some introduction to the phone. I’d recommend any time….”

“Ali was the representative that helped me. He was so professional, knowledgeable, & friendly. He made my entire experience of buying a new phone a pleasure! Thanks Ali!”

“Was the best experience I’ve ever had with a phone transaction. Especially switching another carrier. But this was seamless and also they took the time to explain how and what he was doing and told us we could save 50 per month by doing a simple thing with my account. So over all I would deal with anyone else again.”