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December 2023 by Lila O'Donnell
I have been a customer a long time and can't say enough about how great this store is. The owners and staff have gone above and beyond to insure my packages get to their destination. They are my go to for mailing packages, sending faxes and notary. They are conveniently located and provide a great service always with a smile
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November 2023 by JJ B
Go to UPS store if you want your items packaged properl if they're fragile.This is now the second issue we've had since the new owner took over.First a package that was delivered they lost in their store. The item showed delivered and we needed it before we were going out of town for the weekendthe owner could't find it for a few days.Next went to pick up mail and I had a package I was going to take it to UPS because of the surcharge that Pak Mail charges it was very heavy but since I was at Pak Mail I asked the person at the counter what it would cost to ship this item he gave me a price and I was okay with it he couldn't tell me how much eatra it would cost with their surcharge. UPS may have been a few dollars cheaper but that day it was just easier for me to have them ship the pkg. first and last time shipping here.I told him to make sure that it was really wrapped well because it was a special piece from a family member. I emphasized over and over to make sure it was really wrapped well there were also no fragile signs on the outside of the box. He also thought the item might need a larger box and grabbed one to see which would fit but he used the box I brought in maybe if he had packaged my fragile item in a larger box and layers of bubble wrap and added the fragile stickers on top it would have arrived in the same condition as I gave it to him not in peices. This was a big beautiful serving Bowl made in Italy from my mother who passed away I was sending to my sister.I proceeded to file a claim with Pak Mail they said they would take care of it however since the person receiving the box had already thrown the box out they couldn't proceed with filing the claim. The box was fine there was no damage to the outside of the box she said it was likely due to the bowl not packed with extra layers of bubble wrap she took pictures of the wrapping and the broken Bowl.Pak Mail told me I could not file a claim without the box photo. I also asked for refund of the shipping and the owner will not refund the shipping without seeing the Box because he doesn't know whose fault it is when it's clearly in the pictures that the item was not properly wrapped by his employee and no fragile markings on the outside of the box.I wish I would have just driven over to UPS and had them ship the Box. I had never had any issues in the past shipping packages with UPS store in El Dorado Hills. After this second incident at Pak Mail Francisco Dr. location. They don't even deserve one star.
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November 2023 by Rob Foster
These guys do an outstanding job on their packaging!My company builds a lot of crates for shipping various things and I will tell you Desi's Pak Mail's attention to protection is fantastic.
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November 2023 by Mike Thomas
Desi was amazingly helpful and kept me informed for all parcels I need to get shipped out to my customers. The packaging was top notch!
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November 2023 by J L (ESSRT8)
Very professional and fast. Definitely good guys to deal with.
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June 2023 by Tony Dennis
Went in recently to mail a package with a pre-paid label which I asked to be attached to the box seeing as how I didnt have any packing tape. They told me there was a $3.00 taping fee and they proceeded to place two strips of packing tape across the package. If you're going to start gouging customers at least be reasonable about it. Never was charged for this under the old ownership and I doubt I will be back.
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March 2023 by Dena R.
Always friendly, very efficient, rarely have had to wait and always explains my options for best delivery decisions for me.
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January 2023 by Jeff l.
So I spent 50.00 to send a traveling musician in Ireland a 20.00 Tee shirt at the end of October kept messaging him through social media " did you get the shirt he kep saying not yet.I then at the beginnin and explained to them that he hadn't received the package and the person on the other end said let get back to you on this matter and I let a week go by and no word from anyone. I call back the following week and someone tells me that it is somewhere in customs and that I needed to have the recipient go to customs and find out why it didn't get delivered. so he calls his wife and she goes down there to find out it is no longer there and she is told to contact the sender, three weeks later the package arrives at my house with no explanation. I call back Pakmail and explain that the package was no longer there, I said well I think I deserve a refund and she told me that since it was over 25.00$ that the owner would have to contact me and that he was out of town and would contact me when he returned well 4 days later he own calls me and said these things happen and If I wanted to talk about it come on by and so I did and this man had no intention on refunding me any money and basically said to bad so sad,I will it not let anyone jus rip me off for any amount of money I will spread the word like wildfire about this mans business and how he does business.
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December 2022 by Adam Richards
Pak Mail is a small, local, and convenient postal center for UPS, FedEx, and USPS services. The staff is friendly, knowledgeable, and helpful. There is a bit of a premium on some services but much easier than going to the post office or a common carrier shipping hub. I have shipped many packages and envelopes here.
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May 2022 by Lisa B.
Super helpful notary! $15/signature. Had to get papers signed to take my kids to get a passport without my husband present (since he couldn't leave work in the middle of the day). Fast, efficient and reasonable. Thank you!!
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April 2022 by Dogglover T.
This is a convenient place to mail your packages with a friendly and trustworthy staff.
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December 2021 by Nicollette Zupo
I cannot put into a review how helpful the owner and staff have been to me. I represent myself in an incredibly stressful case and I come here so often I feel like I live here. Cassandra, Monica & the others (I blanked on their names) are always cheerful, offer to help when I have my children with me, and always have a way to make something fit into an envelope. All the years I’ve been coming here, not one package or envelope has been lost, which is the opposite when I use the post officer mailbox. I greatly appreciate all this store and the caring staff have to offer.
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July 2021 by Kelley G.
I wanted to shop heirloom china and silver from California to Indiana and contacted this office for help. Monica was great! She and Candace kept me posted on the packing and provided photos of all the items that I wanted shipped (they had been packed by my mother and I didn't want to unpack them first in case I broke something while transporting everything to the store). They kept me apprised of the progress of the packing, which took several days. I could tell that they understood the importance of these items to me and felt that I could NOT have been in better hands. I'll update my review once I receive the items, but so far I've been impressed with the level of service that I've received. Thanks so much!!!
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July 2021 by Joel Christner
The staff is super friendly. Thanks to Alanna for helping out with my notarization needs so fast!
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July 2021 by Joel C.
The staff is very helpful and friendly. Thanks to Alanna for helping me with my notarization needs so quickly!
