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March 2024 by Pastrie Ryan
This is the only panda express that I've ever been to that I will never go back to. Over the last year working in the area I've gone ~15 times and it was consistently the worst panda express I've ever had. Undercooked food, and sauces that taste wrong most of the time. I know because I've been eating their orange chicken for damn near 20 years. The Asian manager(forget her name) must have someone pissing in her cheerios every morning because there wasn't a single time that she seemed happy, and you can tell her team isn't happy.
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March 2024 by Dina G
Very incompetent service at this restaurant. I asked for drink no ice, and cashier told me “Sorry I can’t”. Then I asked for low ice for drink, and got the same response. “Half and half” she said, but there was 70% ice in my drink! Food was dry and not ready to eat. It’s the worst Panda that I’ve ever been.
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February 2024 by Angikaar C.
I'm a bit mixed with my opinions of this Panda. This Panda is really tasty when everything is fresh, but it is noticeably stale when it's been sitting for a while. It is one of the few Pandas in the area that offer Eggplant & Tofu, which is very important to one of my vegetarian family members. Their service is all right, nothing outside the expected in a good or bad way. Their seating is very nice, but it's limited; virtually every spot feels open and "not private". Overall, a fine Panda -- will come back :)
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February 2024 by Jessica H.
One star because the food is what I would expect at any Panda Express. I enjoy their honey walnut and chili crisp shrimp. The inside of the store at quick glance is nicer looking (more new and modern) than some other locations - this does not necessarily mean it's cleaner though. I've been here twice with my husband and baby because we had a gift card. The first visit wasn't terrible but the tables were dirty and during our entire stay there, not one employee went around to check or clean any of the tables. Our second visit this past weekend was terrible. First of all, it was pretty empty in there but 50% of the tables were super dirty and none of the employees seemed to pay attention or try to clean them. The thing that made this visit even worse was our interaction with one of the employees. A middle to older aged lady behind the counter grumpily greeted us. We said we were going to order the bigger plate and she asked us if we would like chow mein or fried rice. Before we even answered "chow mein", she had scooped fried rice into our container. She then had to dump the rice back out and fill it with our requested chow mein. She very quickly gave us small scoops of the rest of our food m, not once looking at us or smiling, and passed us into the girl at the cashier who was actually nice. After we paid for our food we realized we only had $1 left on the giftcard which can't buy anything on the menu so we asked to redeem that amount back in cash. The young lady then asked the older lady for help with it. That same older lady who seemed to be in a bad mood from the start, made a big deal about being unable to do that because the machine won't do that. My husband mentioned that per law (CA Civil Code 1749.5 b) we are allowed to redeem a giftcard for cash if it's less than $10 and the lady continued to argue that, that was in fact not true and their register wouldn't allow it anyway. Frustrated, we gave up and just passed the one dollar gift card to the next people in line.
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January 2024 by Fred H.
Go to Fortune Garden instead. Same parking lot as the El Dorado Saloon. Very good food, excellent service and good size portions. Very good.
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January 2024 by Andy N.
This is the worst Panda Express of all the Pandas I have ever eaten at & I have eaten at a lot of them! Lazy staff, almost all tables are dirty with food, utensils are empty, saw kitchen staff scratch himself and then cook with same gloves Food quality is terrible. Kung Pao Chicken was actually Kung Pao Zucchini with more veggies than meat. Fried rice was dry & grainy. I wonder how this business is even attracting customers. Had it not been in town center, it would have never had anyone go to it.
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December 2023 by Ralph T.
Worse Panda Express in the area. I'm guessing they're not busy enough so that the main dishes circulate often. Every time I've been here (because of convenience) their main dishes look like they've been sitting there for a while! Today it was the Honey Walnut Shrimp and the Sesame Chicken. Many have like one serving left just sitting there. On the positive side, if you ask they will make a fresh batch but then you have to wait. I'll make the drive to Prarie City Blvd venue from now on!
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December 2023 by CJ N.
Service has gone down hill. Tried to pick up orders for a few co-workers. I had to get screen shots other wise they would not let me pick up the food. After getting 3 orders, they just gave me the 4th one. This location has gone down hill. Supervisor yells at workers in front of all the employees and customers.
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December 2023 by Jennifer Seeley
I ordered food it said it would be ready at 5:25 I get a text at 5:15 it’s ready so it was way earlier than it was supposed to be. I get there can’t find any parking so I parked far away and walked in. There was a large line of people ordering food. I stand there and see my order ready at the to go order (not heated) and politely asked if I can just grab my order. The cashier rudely says “NO YOU CANNOT” so I wait. Then instead of helping me she starts packing up food so I politely asked again if I can get the order I already paid for. She again gave me attitude and said no. She finally got to me and wanted to see my order. I am pulling up my order and say it’s the one that’s ready. She rudely says I need to see your order and name. I show her again. She then starts opening the bag I told her that isn’t necessary and she then asked me to show her the order again and I said no and grabbed my food out of her hands and left. She was so rude and was acting like I was stealing food I had PAID for. All the food was cold and gross will never go back here.
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November 2023 by Sushi Chan
My son is a huge fan of Panda Express, and we were thrilled when one opened in El Dorado Hills. However, since its opening, we've found the portions to be smaller compared to the Folsom location. Even with online orders for pickup, they only fill the containers about three-quarters full. I observed an employee handling another online order and noticed they were skimping on scoops, especially with double orders. For my son's birthday, we ordered orange chicken, but most pieces seemed to be more hard flour than chicken, which was quite disappointing. Because of how bad his orange chicken turned out, i still owe my son a Panda Express dinner, we'll be heading to the Folsom location for our next visit.
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November 2023 by Sue Hathcock
Had a large order to place and they made everything fresh for us! They were not excited about having to make fresh food but they did!!
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November 2023 by Jonathan Shavor
Place was extremely busy. Workers were overworked. Needed more employees. 25 minutes to get food is a long wait.
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September 2023 by Dee U.
Panda Express is one of the most GREEDY restaurant companies I can think of. Maybe the worst. While the prices keep edging up, the food containers at Panda Express keep getting smaller and smaller, and shallower and shallower. The portions are literally half what they used to be in years past. They take you from both ends. No more from this fed up customer.
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September 2023 by NINA Kovalyov
If you rise the price than try at least improve your service, not downgrade it. At 2:00 PM on Sunday there was almost no food on display. More than half bowls were empty and not offered at all. The other half bowls were half empty. The portions they serve are soooooo small. It’s a joke not a normal plate . When brought a plate home son asked why there was only half of the food in the plate . That’s how the portions looked. Will definitely not go to this location ever again.
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September 2023 by pattdmdj
App placed order for 3:30 instead of 4:30. i tried to call SEVEN times in the span of 30 minuted and got no
