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February 2024 by Nick C.
I live up the street from this store so I frequent it often. I also work retail so I know how these jobs go and I have never ever written a review against anyone in my life until now. But enough is enough. First off, the good. Some of the employees are helpful. There was a middle aged man who went above and beyond once to save me 8 bucks or so when there was a glitch with the weekly ad. I know one of the night managers from my own job and he is a good, pleasant guy. The store is usually decently stocked and very clean. Now, the bad. I am used to stopping here on my way home. Which is around midnight. Which means there self-checkout is down and you have to ring the bell to get rung up. I know they are busy stocking so I hit the bell only once, and am happy to wait and be patient for them. There is an older lady w/ glasses usually working night crew who is assigned as the checker I guess. EVERYTIME I ring the bell and she is there, she comes up and gives me the look of death. Look lady, I understand its likely annoying that you have to stop what you're doing to come up and ring me up but the look is tired. If it were up to me, I'd just use the self checkout in the first place. But you guys disable that after 10? or so. Not only that, she is extremely blunt with her words. Like bad movie villain stuff. Cruella Deville? Recently, I've had to pick up some medicine from the pharmacy. There was a girl around my age working there(mid 30's) and she was also extremely rude. I was picking up medicine for my grandma and she goes "NAME". I haven't done this too often so I asked "my name or my grandma's name?". She looks at me as if I am the dumbest idiot on the planet. Uncomfortable. Now, today, as I write this. I stop in there on a Saturday and am grabbing a hand basket as I walk in. I am happy that I am going in there at a time where I can go to self-checkout and avoid any interaction with these people who clearly hate me. And yet, as I walk in. A woman is standing by the floral department and calls out "hello". I didn't know if it was for me because there were like 6 other people walking in at the same time. She barks out another "HEY". I sheepishly look over and she's staring right at me with a sarcastic smile. I wonder if I was blocking someone's path or something...nope, I was well beyond the door and hand basket area. So I am confused and just sort of nod at her and then she CONTINUES to press it and says "welcome in". One greeting is enough, lady. Especially when you made no effort to greet anyone else who came in at the same time. Now you're on your 3rd effort to get my acknowledgement when I am literally just trying to get in there and out w/ out bothering anyone as quickly as possible. I have a high amount of social anxiety and it should be obvious that I am not looking for this sort of cringey interaction. Personally, it feels like they know I am a nearby neighbor/regular, they have some kind of weird thing going on "oh, theres that quiet a-hole coming in again, lets make his life hell". Won't be coming back. And again, as someone who works retail, it takes a lot for me to complain. But this is targeted at this point.
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December 2023 by Connor K.
One of my favorite stores in the area. This Safeway is exceptionally clean, orderly, and always has what you need in stock. Employees are nice and helpful when help is needed. Pharmacy, bakery, sandwich shop, coinstar, and flower shop along more on site. Gas across the parking lot.. is a bit more pricey than other Safeways in the area fyi
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November 2023 by Jenna M.
I was visiting my daughter in law for thanksgiving. Traffic was very backed up, my old eyes can't see in the night, so Terry and I had to stay the night in Folsom. His blood pressure was going haywire from his diabetes so we decided to stop by the local grocery mart to get some sustenance. Upon arrival at this Safeway, we were greeted with only rude and pushy employees. Bakery staff was very kind though. One worker in this establishment was less than delightful, and created an awful, negative atmosphere; again, the bakery workers were incredible! Terry and I would come back to Folsom just to see them once more. Rest of the employees should be ashamed. Good . bakery food
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October 2023 by Crystal R.
Bald guy (who I'm assuming is the manager) in the frozen section is extremely rude, I've never had a safeway worker be so blatantly disrespectful to my face. I never go out of my way to write a bad review so I hope this says a lot about the types of interactions at this location. Another older lady with curly hair stocking the shelves was not welcoming either. Did not get either of their names unfortunately. This is not my first time with a bad interaction here. Store looks good but the ambiance doesn't match. Switching where I get my groceries now.
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October 2023 by Patricia M.
What a Stellar DELI Team at the El Dorado Hills Safeway Store at 2077 Francisco Drive. I was given tastes of different cheeses, meats, jellies, even crackers to try. The Team was fun, and so helpful. I felt like I was on a vacation. Thank you to everyone for making today one of my best shopping days ever. Patricia Martin
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September 2023 by Sage O.
Absolutely nothing bad to say about this location, pharmacy is great, all the workers actually want to help and are very informative and helpful, curbside pickup crew is great and friendly as well as cashiers
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September 2023 by Todd D.
Get a clue and focus on service Safeway. Open some check stands. I don't work here. I don't want to pick up your scanner. You have a long line for service check out (7 people) and no line for self check out. What does that tell you? Shape up.
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August 2023 by Nan r.
I use to really like this store. I resented having to give a phone number to get a discount but I used a fictitious number. Now they want you to download an app and have you scan everything you buy to get a discount. Absolutely ridiculous,, just give us a decent price and quit tracking our every move! Add in the non stop "get your covid vaccine" or flu or shingles shot blasting over the speaker.. . I now avoid this store like the flu.
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December 2022 by Alexandria J.
A 5/5 for this Safeway. The cashier and bagger were nice! Everything was stocked and organized how I like it. Good store.
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September 2022 by Stephen C.
They should give out free Vaseline when you walk in. Prices are way to high (like everywhere else). I don't have anything bad to to say about the Employees . They are always very nice and helpful. Safeway / Albertsons get your Pencil sharpener out and try to lower your prices. Winco and Walmart, Grocery Outlet are going to get all my grocery $$$$ cash going forward
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June 2022 by Tim H.
I want to say what I think of Safeway pharmacy there are the most rude people and unhelpful I've been with them a long time they act like they're the only game in town there's a young girl I think her name is Becca she's so rude the only time I've had somebody really nice was the lady that was filling in at the store today I called for my refill which I have three Avenue and said they couldn't find it and it's a blood thinner and I need to take it every day the man on the phone that help me could barely speak English he couldn't even wait to slam the phone down I was very nice and cordial with him basically said tough luck call your doctor so I'm moving All of my prescriptions so rude my name is Tim Henson
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February 2022 by Daniel C.
Love this Safeway. They are friendly and helpful. I shop Nugget and Raleys time to time however this store always seems to be the nicest people and hardest working in terms of helpfulness.
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February 2022 by S M.
This 5 star review goes out to the young man working at the gas station last night around 8:30. Welcoming , friendly and had several silly jokes that made me smile. I wish I would have gotten his name but I forgot. We are from the Bay Area and good customer service went away years ago and people don't even say hello anymore.
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December 2021 by Mary B.
Completely annoying and horrible service. I bought 100.00 worth of chicken and they didn't take off any of the special prices right on the front of every package of chicken. I had to drive all the way back to Safeway to get my 15.00 overpayment. While I am there I go over to the Starbucks to order a drink at 3:30 in the afternoon and the guy working In Starbucks told me they were closed. UGH!
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July 2021 by Mike M.
I have been using their grocery delivery website. I always seem to have problems getting the exact product I order or I don't get them at all. Today I ordered and received 20% of my order. No cold or frozen priducts. How does tybhat happen. Disappointment. Usually they send the drivers number so you can contact the. No not this time. So I ordered stuff for dinner. Now I have to go get something. I always use Whole Foods and Raleys. No problems there.
