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March 2024 by Chris Peterson
I am so so happy with signature propane. We ran out and our delivery day is a Tuesday. We were going to have to wait 7 days but they were able to get to us in 2 days. The girls in the office are so helpful we will always be a signature customer.
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March 2024 by Charlie C.
I can't believe how much they worked with me! I owed for a delivery from a while ago and Haley called me up offering payment options and she was very patient with me. They didn't even have to do that, since I knew I was pretty late on the bill and I never called. I made little payments as I could and they were so understanding and not judgemental. As soon as I paid it off they even helped me get a really fast delivery (we were completely out) same week! Again, they didn't have to do any of that for me. It definitely shows that they are a small business that actually cares!
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March 2024 by Megan Drago
Love this place!! The staff is super efficient! Much love from the Drago family
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March 2024 by Haley Steiner
I spoke with Haley on the phone the other day and she offered the best customer service I have ever received. I am glad to be doing business with them all because of Haley! I appreciate how prompt and kind she is.
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March 2024 by Abbee Kulp
Great prices and super accommodating staff!
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March 2024 by Leah Applegarth
I got really good customer service. Emma referred me and I am very happy with them.
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March 2024 by Carter Moore
employees were very nice and welcoming, filled me up nice and quick
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March 2024 by Blake D
Staff were super helpful!
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March 2024 by Work Email
BEST PROPANE COMPANY EVER!!! The staff is super friendly and helpful, especially Marisa- sweetest girl ever:) If you’re looking to switch propane companies…look no further because you won’t find anyone better!
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November 2023 by Brian Salmonson
I would like to share a story with you, regarding my interactions and relationship with Signature Propane. To say the least, I have been grossly negligent in making prompt payments, and fulfilling my end of the delivery contract. Signature Propane extended grace upon grace, to ensure my propane service was not disrupted. Fast forward to October 2023. I had not made my propane payment in months, and finally, Signature Propane policy dictated that my tank would be removed, and payment due immediately. I was notified in a very professional and courteous manner, that my tank would be removed and payment was due. I made payment, but unfortunately it was too late, and I was no longer offered the tank lease option, and I had to pay in full the tank cost. I just made a call to Signature Propane this morning, and they extended yet more grace to my situation, and enabled me to retain them as my propane provider, so long as I fulfilled my end of the payment obligation. They DID NOT have to do this, and I was only met with genuine care and concern. I have entered into a trial period with Signature to ensure I fulfill my end of the payment contract agreement. They DID NOT have to do this, and had every right to take their tank away and force me to find another provider.Lessons learned and insights gleaned from Signature Propane Company:1. Signature Propane is the real deal, they care about their clients; however, it's important to reciprocate in the relationship and fulfill your obligations, like making prompt payments2. Signature Propane did not have to work with me, but they did, and they were kind and caring about it; not something you see these days3. Even when I was issued a letter about them coming to pick up their tank, they treated me with the utmost respect and courtesy4. I have the utmost respect for this company, and would encourage any resident in our area (El Dorado County) to use them as your propane provider5. In a world of cut-throat businesses, and ice cold customer service; Signature Propane really, genuinely delivers on their mission statement posted on their website, "We pride ourselves on our fair pricing and small town customer service." What a great way to go into the holiday season. Thank You so much Signature Propane, for delivering on your promises, when I didn't.Sincerely, and with the utmost respect and appreciation,Brian
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August 2023 by JessicaAnn Orr
They are great! I enjoy how easy they are to reach, great customer service, and I never wait long for my will call delivery. Can't beat their prices.
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July 2023 by Peter
Decent prices and service was always fine while I had it. I was running near empty on propane when I received a notice that they were terminating my contract and taking away my rented 250gal tank due to not using/purchasing enough propane. Per my contract I was just barely under the threshold and had they filled my tank I should have been over.I gave them a call to see what my options were. The contract I signed states the option to shift me to a smaller (120gal) tank if I don't meet the minimum for the 250, I was fine with that option but they told me they would not offer that to me. I was offered a buyout of my very old tank for a figure that was far too high, considering the age. I then offered to pay them some flat amount to keep the service, or even pay to just keep the tank until I can find another provider. No dice there either, they wanted to terminate and get their tank.I always paid immediately upon billing and was an easy customer. I am pretty annoyed that my contract was terminated without the offer to downsize, and especially that they would not work with me on a timeline even if I paid them to do so. 49'R Propane has a new customer!
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July 2023 by Krystal Slay
Rude staff, that lie to you! Told me that they were going to come out and fill us so that I would pay my balance due ( been having a rough financial year), paid balance only to receive a letter in the mail 2 weeks later with a cancellation notice, and trying to sell me the equipment for $2k+ (only 250 gal tank). Do not recommend
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May 2023 by Nancy Thompson
They are the best, and kudos to Randy in the office she takes the time to break down your percentage of use with your propane. Three times I’ve needed propane and three times they have come through. Thanks Signature Propane.
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February 2023 by kelly bailey
Been using signature for years. Great service and the delivery personnel are awesome!
