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June 2025 by anupama das
Very bad service staff is very slowly working and both company don't using again.
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April 2025 by Alexis Aguilar
Good Price. Friendly Driver
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April 2025 by Kamaria
Though the driver was polite, he failed to show me the documents that I was signing prior to signing them until I said I needed to see the print. Upon drop off, I was told I was signing because he dropped off the car. I'm later sent an inaccurate bill and because the dispatcher, Amin, either doesn't understand English or is just an unprofessional jerk, he starts yelling at me and threatening to impound my car over $137. Unbelievable.
In response to the owner; I began the review complimenting the driver. At no point did I insult Amin during our call. He started yelling at me because he couldn't answer my questions, then he very clearly threatened to impound my vehicle. Based upon our interaction, he's probably someone who doesn't respect women and feels he's entitled to speak anyway towards us.
What do I get from lying about my interactions?
I leave positive reviews when my experiences correlate.
Do better, be professional.
To threaten me over $137, when all I requested was clarification of the charges, is insane. If the business is struggling that badly it may be time to close the doors.
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April 2025 by Robert McRae
United Towing Placerville and the owner A.J. provided timely, professional and affordable service to recover a vehicle for my business that other tow companies wouldn't bother touching. Within a few days time A.J and his awesome team of drivers were able to locate and recover what remained of an SUV that had gone off the road some 600 feet down a steep mountain side. I would absolutely recommend their towing and recovery services to anyone regardless of how complicated your towing needs may be. I l look forward to doing business with them again.
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March 2025 by Samreen Jamshed
I had an extremely frustrating experience with this towing company. After being told a truck would arrive in 1 hr minutes, I ended up waiting over 2 hours with zero updates. When I called for a status check, I was met with rude and dismissive customer service that showed no concern for the delay or my safety. No apology, no explanation—just attitude.
If you’re looking for reliability, respect, or even the bare minimum of professionalism—look elsewhere. I would never recommend this company.
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October 2024 by Damian Fragano
These guys are life savers. I got stuck on a divider. (I didn't see it) and the truck driver, I think it was Andrew was a pro by maneuvering and getting the car back on the street without a single scratch on my vehicle. Thank you guys, you are awesome!
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July 2024 by Max Burlaka
Came over in 15 minutes and got me home and unloaded in another 15, great job and Marshall was a great driver
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June 2024 by Kat Green
My mom and I got stranded last Sunday on the way to an event. Vincent rescued us while we were stranded on the highway and was incredibly professional and polite from start to finish. He made sure we were safely in the towing vehicle and even gave us some helpful tips on what to do should something happen again in the future. We didn't even wait an hour before being assisted and we couldn't be more grateful for the help. The vehicle was safely delivered to the repair shop and treated with the utmost care. I would absolutely use this towing service again, but I hope I never have to!!!
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May 2024 by Shawn Covington (PIIKOK)
My tired popped in a parking lot. Joe was quick and went above and beyond to make sure my car was delivered to the repair shop safely! I barely had to wait for him to show up, which was a relief as I’ve had past tows that took three hours to arrive. Highly recommended!
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May 2024 by Jaimi Downey
My car wouldn’t start and I needed a tow to my mechanic. I used my Liberty Mutual Roadside app and they said the tow truck would be there in 90-120 minutes. Joey from United Towing showed up in about 30 minutes. He was friendly, handled my steep driveway with ease, and had my car secured and ready to go in no time. I would absolutely use this company again. Thanks for the help Joey!!
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March 2024 by Keith Trent
Coming down 108 leaving. Twainhart your driver hauling a white van smashed roof saw swearving down road while pieces of a tree fly ing all over the road hit my truck
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March 2024 by Brittany Opper
Go ahead and double/triple the wait time they say. We were told 60-90 min and it was 3 1/2 hours.
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December 2023 by Jeremiah Mullens
Avoid this company at all costs!!! I had my tesla with brand new tires towed on Friday, 12/22 to the Tesla service center. When the car arrived at the service center Tesla sent me pictures of the left read tire that had a gash in the sidewall. I immediately contacted United Towing with pictures of the damage as well as pictures of the Tesla on the tow truck. I already paid $308 for the new tire replacement and United Towing is refusing to reimburse me. Claiming it wasn't their fault!!! When I gave pushback that it was their fault and they need to reimburse me, the guy on the phone started yelling and cussing me out saying, "I'm a cheapskate and he hopes I need service again so he can leave me stranded...... If at all possible, please find another tow company.... This one is horrible....
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December 2023 by Kelly M.
AWFUL. They picked up our Tesla and dropped it off at the Tesla Service Center. Tesla sends pics of the huge gash in our left rear tire from the dude apparently loading the car crooked and damaging it at drop-off. Had the company just made it right and paid for the damage, I would have never left a review. But that's not what happened. After going through the trouble to get a new tire ourselves for the Service Center to replace, this tow company REFUSED to take responsibility and threatened to "leave us stranded" should we ever need their services in the future. That was after cussing out my husband, who was perfectly resonable with them. I'm guessing they don't even carry hook insurance? I don't know. I could say something about our impression of the driver, but I'll stop here. Definitely recommend finding a different company to tow your vehicle than this one...
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December 2023 by Jeremiah M.
Avoid this company at all costs!!! I had my tesla with brand new tires towed on Friday, 12/22 to the Tesla service center. When the car arrived at the service center Tesla sent me pictures of the left read tire that had a gash in the sidewall. I immediately contacted United Towing with pictures of the damage as well as pictures of the Tesla on the tow truck. I already paid $308 for the new tire replacement and United Towing is refusing to reimburse me. Claiming it wasn't their fault!!! When I gave pushback that it was their fault and they need to reimburse me, the guy on the phone started yelling and cussing me out saying, "I'm a cheapskate and he hopes I need service again so he can leave me stranded...... If at all possible, please find another tow company.... This one is horrible....
