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February 2024 by Travis P.
We came in to do a name change on our bank account through the teller and they told us we had to talk to a representative, so we scheduled an appointment to talk to someone the following day at 4:30. Turns out when I get there we had to wait 20 minutes for someone to free up. Kind of defeats the purpose of an appointment when you have to wait so long. Extra star because the representative that finally helped us was super friendly and helpful.
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July 2023 by Jason H.
What is the point of telling me you set an appointment if I just wait longer than the people in line when I get there? It is always chaotic in here with a long line of people doing tiny transactions. This branch is literally the worst chase branch.
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February 2023 by Norma C.
This is the worst location. ATMs are always not in service. Today I waited in an extremely long line w It's only two representatives. I ask Ex why they were so short staffed. I got excuses such as it's the first of the month. And I came at a busy time. Ridiculous. I asked to speak with their Manager Israel. Incompetent man. He stated to me that he had four staff call out due to COVID and there's nothing he can do about it. Not the answer I expected from a manager. Ridiculous location and staff
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October 2022 by Martha V.
Este es un cajero y el otro estaba fuera de servicio , esta situación pasa muy seguido
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March 2022 by Georgina I.
Worst customer service starting by the teller Francia Amaro and continuing with the manager who refused to provide me with her name. I went to El Monte branch to buy Indian Rupee and 3 times I told the teller that I wanted Indian rupee. Instead of asking the manager why the Indian rupee was not listed on the Chase's list of foreign currency, she decided to give me Mauritius rupee. Two days later, when I went to the branch to pick up the currency and told the manager that the teller made a mistake, she asked me to return later and when I did, she told me that she "confirmed with the teller that she confirmed with me that I requested the wrong rupee". I am very disappointed, because I have been a Chase customer for so many years and the manager -as a manager- instead of making this issue work for both, the bank and myself, she put the blame on me. I felt so helpless and upset to the point that I will cancel my Chase account so I do not have to make any more business with Chase.
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January 2022 by Alexandra P.
Chase made me go online to make an appointment which was set for today at 11am. I get there 3 minutes before to get told the rep stepped out. After asking what was the purpose of setting an appointment, they told me the rep had an emergency. They couldn't call to cancel or reschedule. No customer service.
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December 2021 by Marilyn G.
Something is always wrong with their ATMs and it takes them 2-3 weeks to fix it. This happens atleast every month, so out of the whole year the ATMs are only good for half the year.
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April 2021 by Wilson C.
I have tried to get cash out to the ATMs at this location about 5 times in the last two weeks, and I was only able to get cash once. I needed the cash from my account in order to do several urgent payments and purchases, and I have been very busy lately with work, and so I wasted more than an hour going back and forth from home to this location, and I'm frustrated with the ATMs not having cash or being out of order. I would say this has never been a problem for me before at a chase bank, and so I don't know why this location is below standard for a chase bank.
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March 2020 by Remy P.
I arrive about five minutes before the bank opens which is no big deal. There is a little lobby area next to the ATM machine which smell like urine. It was a strong and distinct odor so I'm not sure if they let this area open at night for people to sleep but it smelled so bad that I had to wait outside until the bank open. I walk back in at 9 am and the bank is still not open. There are two cashiers and now a long line is forming behind me. I don't normally come to this bank only because I was in the area but I won't be stopping here again.
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January 2020 by Jacquie W.
If I could give a negative number rating I would. A week ago I go in to close an account and I kept getting referred to go on line or call in. I'm in the bank!!! Let's try some good old fashion stellar customer service but it's a foreign thing to them apparently. I finally convinced them to help me in person. The lack of people skills is horrible. Then I asked to exchange money to Japanese yen. I was told it would be a few days and I would receive a call when it was ready. TODAY I receive a call that the money I was waiting for is being sent back!!!! WTH what happen to my call??? The message gives me a number that takes me in circles and when I do get a person on I'm told they can not help me??? Really. I'm at work during their bank hours so I actually have to do some coordinating so the call when the money arrived was important. Now looks like I'm out of the Japanese yen that was needed for a trip. Horrible horrible horrible service. Now I remember why I opened an account at the credit union I had forgot how much chase service is lacking. If the manager of this branch reads this, please call me. My full name is Jacqueline Woodruff.
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August 2019 by Joey C.
I don't understand what's the big issue when asked for a box to put in your change when exchanging a big amount of money into coins. They should know that in any case if the customer can't carry all of the coins, the least they can do is ask if you would like a box or even offer a bag to carry all your coins. I've been coming here for years now and I've put up with their unwelcoming attitude. Today's the day where I just had enough. A lot of their staff has come and went and I do see new faces and yet your staff customer service skills is not up to par. There are a couple of staffs where I do appreciate their presence because they do make it pleasant enough to a persons day. Sorry Chase, you should take your feedbacks and make a change. Two stars because not all of you are terrible.
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April 2019 by James.Karina A.
I walked into this bank to open a joint checking account at about 5:30pm. We were waiting and about 5:45pm a banker comes up to us (who by the way seemed completely overwhelmed) and asks what we were there for. He tells us a joint checking account generally takes about 1hr-1.5hr to process. He stated he would speak to the other bankers and because it was close to closing time, maybe we could start the process and than come back another day. He proceeded to speak to the teller that was to our right side (Maria E. A.). They were speaking low for a bit, but then she had the audacity to say "We HAVE to help them, but I DONT WANT TO" I was shocked. I have been a manager in customer service before, for many years, and I would never allow my employees to speak in that manner. Worst of all, she said this while she had a client sitting at her desk with her. Believe me, I completely understand that we got there pretty late and I would have completely understood had they said if we could please make an appointment and come back, but for a banker to be completely rude. I cannot understand. We did not stay, I asked for the banker's name, and left. I will not be returning to this branch ever and if you want professional service, you will AVOID this branch altogether. Chase: if u want to keep clients, you need to have a conversation with your employees on how to provide customer service, especially to NEW incoming clients.
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December 2018 by Steven P.
Been coming here for a while now. Never to crowded and staff is very helpful and nice.
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December 2018 by Reliey M.
Worst experience ever!!! Apparently they didn't explained that at the moment I close my account there not able to give me my funds due to a stupid coupon that was added once I opened the account with Chase which I get, but I would of appreciate that at the very moment before closing I would of like to known that first so I could of at least decide on what to do with the account which most likely I would keep it open for the additional 6 months that Chase were requiring for me to keep account open and not lost the rest of my money Chase has lots of loop holes to get you on BEWARE!! On any deals cause they will hunt you for them 0 stars not even 1
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October 2018 by Huy D.
There is really no more tellers. Almost everything is automated which is fine if you just need cash.
