El Monte Collision Center is a family-owned business known for its excellent customer service. The staff treats customers like family, making them feel welcome, comfortable, and confident that their car is in good hands. They are described as helpful, honest, timely, knowledgeable, and accommodating. The team clearly explains the step-by-step repair process and works with customers on insurance matters, providing regular updates via email or phone throughout the repairs. The quality of their work receives high praise, with cars looking "brand new" and "beautiful" after being fixed. They handle everything from estimates to the final car wash, and the process is noted to be smooth. For convenience, they offer a shuttle service and can refer customers to a nearby car rental. The overall experience is consistently recommended as wonderful, with many customers stating they would highly recommend this shop to anyone needing their car or truck fixed after an accident.
I just picked up my car from this location and can definitely say they have amazing service! Luis from the beginning was super kind and made feel confident. He kept me updated throughout the whole time with pictures and updates about my car. Will definitely recommend to my friends and family. Very happy with the service!
February 2026
Luis Rios made the whole process smooth, ensuring I felt comfortable. I was impressed by their commitment to going the extra mile and their clear communication. They made the process efficient and work quickly. I highly recommend El Monte Collision Center for their excellent and professional services.
February 2025
Very friendly and efficient. Their workmanship is excellent.
