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March 2024 by Shirley Lopez
Horrible customer service… I accidentally left my gate remote in the car, they tell me oh well get back to you… yet they never do. When I call back they mysteriously can’t find my rental information to locate the car even though the first time they said the car would be back the 17… they have no sense of customer service whatsoever. Please go somewhere else, at least if you want some decent customer service
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March 2024 by nicolas liberal
Staff is super friendly and helpful. Also provides good service
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March 2024 by Carlos Castro Lopez
Really bad experience at this location, their cars are either broken or needing maintenance service.
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March 2024 by Cierra
Terrible experience at El Monte Hertz. My parents always use Hertz and recommended them to me after being involved in an accident. The other driver’s insurance would be paying for it so they recommended Enterprise but because of my parents recommendation, I went with Hertz which was a mistake. My dad and I called this location to check if they had sedans available and they did so we told them we’d be coming in about 10 minutes. When we got there, we were the first customers to come in and when it was time to pay their card reader wasn’t working. After waiting about 20/ 30 minutes they proceeded to help another customer, let them pay on the same card reader that wasn’t working for us and got their car and vacuumed it. At this point we had been here for about 45/50 minutes and were just waiting to pay on the card reader that was now working. A 3rd customer came in requesting a rental and they proceeded to help her and pay. When asking when we’d be helped, the manager was rude and said that we had left. When attempting to tell him that only I went across the street but my dad (who was the one waiting to pay) didn’t leave, he stated “I don’t have time to go back and forth”. Even the second customers they helped were saying it wasn’t fair that they were getting taken care of before us. Therefore, we decided to go with enterprise instead. I do not recommend this hertz. I wasted over an hour to not get a rental car here.
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March 2024 by Gabe Pacino
I rented a vehicle from Hertz. ONE HOUR before my pickup, associate GRAHM calls me to tell me my rental car is unavailable, and that an additional fee of $16 per day was needed for me to rent a car, nearly DOUBLING my reserved price.I expressed to Grahm that the Hertz policy allowed me to get a vehicle at no additional cost even if the reserved vehicle is unavailable. This is Hertz policy, but still, Grahm attempted to bite me for more cash! This smells of a planned defrauding of vulnerable customers, where Hertz gives the consumer an ultimatum one hour before pickup of PAY MORE or LOOSE YOUR RENTAL.As soon as Grahm realized he wasn't going to fool this consumer into paying, he became confrontational over the phone, filled with sarcasm and punches such as, "You know what sir? We'll make it even cheaper for you! Come on in!". I asked Grahm if he was being sarcastic. He says "Yes I am!" then proceeds to hang up on me.I then had to face this snarky associate in person during pickup, and his attitude was reserved and shy. A big contrast from the disrespectful snappy attitude he had earlier. Sure enough, I didn't have to pay extra for my rental, and the associate gave me a lousy apology. "Sorry about earlier, the holiday season is rough!".I'll speak to corporate about this bait and switch, and rude associate. But I've had to wait until two months after my rental return to complain so that the associate does not retaliate by claiming I damaged the rental. Boo!
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February 2024 by An'Nisa Faquir
Great customer service, called me personally when my car was available as promised …. Was in and out in 15min
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January 2024 by Jessie Hernandez
My recent experience at the Hertz location in El Monte, CA, was nothing short of a nightmare. I was initially handed a defective vehicle that caused numerous inconveniences during my trip. Upon returning to the location, I was greeted with appalling customer service.The staff seemed disinterested and unhelpful, offering no guidance when redirecting me to another location without any clear instructions. Later, when attempting to resolve the issue, I encountered the manager, Chris, whose dismissiveness was astonishing. He claimed to be too busy to address the concerns of a loyal Hertz member.What shocked me most was their treatment of my father, an ADA driver. Their lack of consideration for his needs was unacceptable. With countless rental options available, I'm seriously reconsidering my loyalty to Hertz.I strongly advise against using this location. Save yourself the trouble and avoid it at all costs. The dismissive attitude and lack of care for customers, especially those with specific needs, are deeply concerning.
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October 2023 by William O. Lopez
They always help me get the car I need and want. They haven't failed me yet. Keep up the good work. I see a lot of negativity reviews, but thank God, I have had only one bad experience in all the years I have rented here. Maybe because I always reserve at least 3 weeks or 4 months in advance, I never have rented a car from here at the last minute. I always follow up to ensure they will have what I'm requesting. I rented Suburbans, Teslas, small commuter vehicles, as well as midsize cars for long trips.
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September 2023 by 吳承昌 Charlie
HORRIBLE Experience; I will never rent a car with Hertz.I reserved a child seat, but the day I picked up the car, the El Monte branch didn’t have it, not to mention I needed to figure out where to get a child seat for my road trip.Hertz charged me $60 for the child seat that was never given to me. The branch manager Amaya told me the $60 would be credited back to me, but it never happened during my 14 days of road trip. Until today, a month after my road trip. I still can’t get my credit back. I’ve been spinning around between Hertz’s lousy system. I’ve called the 800 number five times and three times to the branch.I don’t get it… Why is it so hard to credit your customer back for the service you didn’t provide?
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September 2023 by Josh S.
Good prices and friendly staff. Not the best selection of cars, but they might have more at this time. Definitely better to deal with than the other places around there.
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August 2023 by Vianey B.
Hertz Policy allows Active Duty Military to rent with an expired license because it's often difficult to renew your license at your home of record. I rented a car in Texas last year, San Francisco a week ago, and tried to rent one in my hometown area. The manager and front desk representative said this was not policy of Hertz or their location. They will not rent without a valid license. I tried to explain that it's not a location policy. It's a Hertz policy. Usually, Hertz is the most military friendly. I did not rent a vehicle. I will go to a location that knows their company's policy.
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August 2023 by FAST///M3
Even though the type of vehicle I reserved was not offered at the time of service. I was given something comparable and worked out well.
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August 2023 by Alex Omar C4
Hertz you suck bad experience I don’t recommend no one going you guys disappointing me.
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August 2023 by Isa Castillo
My insurance connected me with this rental shop because my car was being repaired and I needed transportation for work. I reserved the car for a full week and said that I was going to check in at 8am to pick it up. I arrived to the shop on my pick up date and it was already busy and there was only one person working the desk. It was a lot of waiting and I didn't get checked in until around 9am. The guy then still had to vacuum the car and wipe down the windshields.I finally got to take the car and I went straight home. It was probably around 9:30am by this point. I finally left to run an errand and noticed both the change oil light and the low tire pressure light were on. I immediately called and let them know and a girl said that I didn't need to worry about the oil change light because they have a schedule where they take it. She said that I could put in air myself or bring it back to the shop for them to check.I didn't feel comfortable putting in air myself so I drove back to the shop for them to take a look. The same man who helped me in the morning brought out a portable air machine and began filling the tire that the sensor was pointing out.I turned the car on and the light was still on and he said that I just had to drive it a little for the sensor to go away. I went ahead and listened to that advice and while the sensor did turn off for a little bit (maybe 20 mins) it turned back on as soon as I restarted the car.I called several times but they just kept putting me on hold and never actually picked up the call. I was very stressed at this point that I decided I was going to return the car and cancel the rest of my reservation.When I went to return the car it took them 30 mins to actually attend me. It was so frustrating that when they offered to switch the car for me I declined because it was clear that this shop did not offer quality service.They still charged me a full day. To top it off they were also trying to charge me the gas I used (which it barely went down to 7/8 of a tank). I let them know that I spent more time driving back and forth to their shop than I did anywhere else. The guy who was helping me asked the "manager" if there was something they could do and the manger was quick to try and say that I still needed to pay for the gas even if I was canceling the reservation. I then reminded him that the only reason I was returning the vehicle early was because they gave a defective vehicle that hadn't been properly serviced before renting it out.He then said that he would do it this one time since they were busy and "needed to keep the line moving."I truly never write negative reviews unless I've experienced unacceptable service and this is one of those cases. I don't recommend booking at this Hertz at all. Do yourself a favor and avoid the stress and frustration by booking elsewhere!!
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July 2023 by Simon T.
UPDATE You believe this BS. I did not get my rental I just found out they still charge my credit card. Photo attached