Home Improvements in El Monte, CA

“This is to acknowledge Sophia and Liz who helped us with our washing machine purchase. We had an issue with the one we originally purchased (the detergent compartment was blocked by our sliding dooor). Both ladies were super patient with us and explained pros/cons. Sophia actually gave us a little discount for having to coming back to the store. Hopefully, all goes as smoothly this Saturday when they haul away our old one, the one we originally bought and install the new one. Thank you girls!”

“(Translated by Google) Very good place, the guy who attends is very friendly, helpful and sincere. And with a wide variety of tiles.(Original)Muy buen lugar el muchacho que atiende es muy amable servicial y sincero . Y con mucha variedad de azulejos.”

“First off, let me clarify where I am applying the 5 stars, it's not for this specific location but more specifically it's for the service I received from Brenda (cashier/associate/representative) from this Home Depot. I don't want to nor do I feel the need to write a review for this or any Home Depot location because each associate encounter I interact with is either a "hit or miss" in terms of assistance or knowledge/experience. Today was very different, the service I received from Brenda validates that there are still "great customer service" representatives out there! How do I know this?! In my younger years, I worked for an employer (banking) who prides themselves on "customer servive" and therefore felt the need to conduct special customer service training at least once a year and on the weekends. I'm not sure if they still do this. Anyhow, there were certain points from this training that I noticed/received from Brenda. As I was waiting for the "cash line," I witnessed the cashier finishing up with a customer and began to close her register (cash tray out to balance cash vs receipts). She noticed me waiting, and instantaneously put her cash tray back into the register as she called me over. She then proceeded to give me a warm welcome, nice greeting (pleasant tone), eye contact and a smile (can see the smile from her eyes eventhough she's wearing a mask). I asked her a question (about returns), she answered it by stepping away from the plexiglass (for me to hear her better) and pointed in the area where I could do the returns if need be. Then, she rung up my purchases, which came out to $21.51. I gave her $22.00 in cash, she grabs an extra penny from her counter, gives me $0.50 back. I don't know about you but I dislike holding the extra pennies, so I thought this was a very nice gesture. Then, she handed me a bag with my receipt inside, and told me to have a nice day. Again, with eye contact, a smile, and a pleasant tone. From now on, this will be my Home Depot of choice, and I'll always be on the look out for Brenda's assistance!”