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February 2024 by Roxy Gutierrez
They robbed me for $ 126. 00. N when I called to speak to manager they denied him n hung up n now they don't answer .
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November 2023 by Andy Chavez
Had a bad experience at a previous store location. Sandra was very helpful with adjusting my plan to how it was before!!!
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November 2023 by itZYoUrEnEmy Alvarez
Thank you For your awesome service always helpful here not like other Metro PCs thank u Getse Sandra
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September 2023 by Danny Rodriguez
Great customer service and employees are great ?
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September 2023 by Irene Ramirez
I visited to add my son they given me new number and didn't helped my to give same number
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July 2023 by Maira Magallanes
I Came In To Ask About An Upgrade, Sorry To Say That This Store Didn't Look Helpful, Not Happy With The Service....
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June 2023 by Esther Faith E.
Metro had an ad for a free tablet. I ordered the service, but they said I must pay 75 dollars for the table, which was advertised as free. My assistant went in for me, so he paid for it. I called the store, who said I had to wait for an email so I could get the money back, but the email never came. I lost the tablet and went in to cancel the service, but they refused and then said that I missed the email to get my money back, so they would not refund nor would they refund the month that they charged me after I reported it missing. NOW I WILL HAVE TO GO TO SMALL CLAIMS COURT TO SUE THEM.
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May 2023 by Webuy Junkcars
Today I went to see what promotions they had and turns out there were giving away TACOOSS ! An employee named angela helped me out and was super helpful.. will be coming back
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May 2023 by Ralph Venegas
Hey Brian is the best m*********** you got here in El Monte okay don't worry about that guy is good so you better give him a raise all right Ryan from Armani on Peck Road don't forget
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May 2023 by Catherynne Estefania Dìaz
A lady named Angela just tried to rip me off but i caught her. She then lowered the price. She first quoted me at $128 with "taxes amd everything." Then she said it was $198!!! I called her out on it and she said its $142 after all.
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March 2023 by Imelda Del Real
Worst experience, waited for almost an hour. Some supervisor named Randy never bothered to have someone assist me, I guess lunch break was more important. Walked away with nothing being resolved!
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March 2023 by Mark Reno
All the info I needed to my account they had available and they shared it with me. Like I forgot my pin. Nice friendly workers.
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November 2022 by L P.
So I had to visit this Metro PCS specifically because I made the big mistake of buying and iPhone here for my 15 year old son. The phone was still under warranty and was very difficult to charge. It was also acting clitchy. I had already visited a different Metro PCS and was given the excuse that the phone jack was dirty and that we needed to run the most recent update. So we took care of these suggestions and came to this store for more help because nothing worked. We were helped by Ana who told us the same thing. I told her we already addressed those issues and we were still having problems. She verified that the phone was still under warranty, checked the phone out and verified that the phone must the criteria for a warranty exchange. She then told me that I heard to pay a $15 shopping fee but the phone could only be shipped to the store. What?! I told that wasn't cool. That I had already been inconvenienced twice and now I would have to come again to pick up the phone and pay. Ugh!! When I was telling her this she cut me off and said I could go to the Apple store if I didn't like this. Wow!!!!
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November 2022 by sam liu
Worst place to visit. The staff has bad attitude to non hispanic customer and the store manager just don't care about the business
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November 2022 by LaLa
Me and fiancé had a very great experience at this location. We were able to come across a rep named Stephanie. Stephanie was amazing she helped us so much she is knowledgeable and patient and very understanding. She was a pleasure to help us. Stephanie your great!!!!
