Metro by T-Mobile at 10533 Garvey Ave Ste E is a well-established and trusted store known for its friendly service and helpful staff. With a history spanning over ten years, it has become a go-to location for many families in El Monte. The store offers a wide range of prepaid plans, including unlimited talk, text, and data, and features 5G phones from brands like Apple, Samsung, and OnePlus. Customers appreciate the staff’s willingness to help with data transfer, device activation, and setting up new phones, including assisting with unlocking devices and transferring data from other carriers. The team is especially praised for helping older adults and those unfamiliar with new technology, taking time to explain steps clearly and teaching how to use smartphones effectively. They are also known for helping customers create accounts for discounts, such as the ACP (Obama phone coupon), and for offering the best prices on devices, including unlocked iPhones. The store’s staff consistently demonstrate a customer-first attitude, always greeting with a smile and going above and beyond to save customers money and ensure satisfaction. Despite some busy days, customers find the wait worthwhile because of the quality service and genuine care provided. Overall, this location is recognized as one of the oldest and most reliable Metro stores in California, maintaining core values of helpfulness and customer support that have kept customers loyal for years.
manny was a amazing help and went above and beyond to provide amazing customer service and get my problem resolved!
January 2024
Customer service was great, always quick and reliable
July 2023
Number one store in the mountain they always help my whole family with a smile and they work fast I never wait with a line always instant and very friendly with everything thank you always
