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October 2022 by Fabikc Deporcali
(Translated by Google) Let me tell you that in February of last year I went to renew my itin, since I was going to do the taxes with my wife. Seeing that it did not arrive, we extended it for October but even so the number was never activated. In September of that year I went to do the taxes with my wife like this with the number deactivated and again we asked for the number but also sent my passport and birth certificate. They did this to me there but months went by and at the irs they said nothing had arrived and I sent a text to monica taxes and they said it was already sent and this year I did it somewhere else and the 2021 ones were made but the 2020 ones were stuck. Now that I call the irs they ask me to do the 2020 because nothing was sent. My passport or my certificate. Nothing appeared and again I have to pay to make them. It is the worst service I have ever had in taxes(Original)Déjenme decirle que en febrero del año pasado fui para renovar mi itin, ya que iba hacer los taxes con mi esposa. Al ver que no llegaba extendimos para octubre pero aun así nunca se activo el número. En septiembre de ese año fui hacer los taxes con mi esposa así con el número desactivado y nuevamente pedimos el número pero además envíe mi pasaporte y certificado de nacimiento. Esto me lo hicieron allí pero pasaron los meses y en el irs decían no ha llegado nada y mande texto a monica taxes y decían ya se envió y este año los hice en otro lado y se hicieron los de 2021 pero los del 2020 estancados. Ahora que llamo al irs me piden que haga los del 2020 por que no se mando nada. Mi pasaporte ni mi certificado. Nada apareció y de nuevo me toca pagar para hacerlos. Es el peor servicio que he tenido en taxes
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April 2022 by Destiny A.
Fast & easy going. Attentive and caring. Affordable & a Great job by not only the wonderful Monica but the rest of her team as well. The guy on the phone is very helpful and easygoing. Delivered what I asked for quick and smooth. I have been here for 2 years now & I don't plan on changing that. Monica's Service is the best.
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April 2022 by Jan C.
With little knowledge on how to do taxes at that time as newlyweds with a newly purchased house, we found Monica's Tax Services through Yelp. Although with the negative reviews this place has had, we gave it a try. Of course, the first year filing for 2017, we were very satisfied plus being new customers and all. Second year raised concerns because the filing fees went up for the same filing we did the previous year, but we tried to be positive that it's a small business and they need to make a living. But when the third year came by, my husband went through so much hassle with the IRS, back and forth letters/emails about how the filing was incorrect. It was like cat and mouse chase to get any help or advice from Monica. Either the phone calls/texts were never returned or they were just completely ignored. When we finally were able to reach Monica, we had to pay Monica a fee for her service to reach out to the IRS to clarify what the problem was and how we can resolve it. It was ongoing for literally 6 months. My husband took matters in his own hands and it ended up with my husband having to pay the IRS online 3 times, including the surcharge fees that is associated with online payment. Now for this year's filing for 2021, we were trying to learn how to file our own taxes. It turns out when we went back to review our paperwork from the taxes we have filed with Monica in 2020, the documents provided were incomplete. We needed a Schedule A. We called Monica to provide the missing piece of document. The person who answers the phone at Monica's Taxes Service says they can provide us with all our tax documents for an additional fee of $25. I mean, we did pay for the services but they were the ones who forgot to provide us all of our documents, so I don't really quite understand why there should be an additional fee in the first place, not what I call good Customer Service. As mentioned, my husband called and confirmed with the guy who answers the phone, that he will be heading over to pick up that missing document. When my husband got to Monica's Tax Services, not only did he wait for almost an hour, Monica was rude to him. She kept on calling him rude in front of everyone. She also gave him a hard time before providing him with that one piece of document. He kept his cool until he received that one missing tax document. The fact that he called in advanced, waited for almost an hour and was ridiculed by Monica is something that is so unprofessional and really unacceptable. If this is the way she treats her existing customers and does not own up to her own mistakes, then no wonder her existing customers became past customers. If you decide to file with Monica's Tax Services, please make sure to check your documents right on the spot before you leave. This will save you the hassle of trying to get good customer service because apparently there is none. Also, be prepared for overcharges.
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April 2022 by Francesca Levy
Horrible service, completely rude and unhelpful.
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April 2022 by christian alfaro
Great service.
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May 2021 by Jesse Cadena
My wife and I had a pleasant experience getting our taxes done with Monica. Highly recommend doing your taxes here. Extremely satisfied with my return. Will be using her next year.
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February 2020 by Anissa A.
I love how they work with a sense of urgency. It was fast and stress free. I went here a few years ago then to another but had to come back because the service. Love the environment here. They make you feel important like you should. They helped me through the process and got me a refund that I deserved. I always recommend Monica to my friends and family because I'm that satisfied . Thanks again guys see you next year!
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June 2019 by Roxana A.
I've been going to Monica for the last 4 years it's quick and painless and she is very informed on the new tax laws. She helped me and walked me through the process of going through a short sale and what I needed to know. I recommend her to all my friends!
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March 2019 by Liz F.
Always pleased with the great service and confidence Monica and staff provide, have been doing taxes with Monica for several years without any issues, definitely recommend coming here.
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March 2019 by Monica V.
Honestly would give it 0 stars if I could. My cousin came here to do his taxes and they offer the option of paying for their service once your tax return is here. They asked him for his bank account and one his return came back she took 1,175$ for herself! This is not the first time this happens in my family she also did it to another uncle of mine! Do not go here they will rob you!
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February 2019 by Arlene B.
This tax service was one of our favorite places to go for tax season. They helped us get a good amount back for 2 years. Suddenly they started to higher the price for the same work they did before. They make up prices depending on what amount they see that we are getting back. Which makes no sense. Its sad, how we trusted these people and they took advantage.
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April 2018 by Amanda C.
My husband and I are just now starting to get the hang of adulting. We used to do our own taxes, but they have become a bit more complicated with our son and house. In the past, we went to HR Block and got very little back and something was messed up for my school loan repayment calculations, so we decided to give Monica's a try. Everyone in here is very nice. They don't rush you or make you feel stupid for not knowing how the tax system works. They actively tried to help us find ways to save and to find things to deduct. They also gave us a better plan for receipts and records that we should be saving for next year! We were very happy with the service, and will be returning yearly!
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April 2018 by Ruben R.
This family owned business steal from people. They say one thing, but then they lie about it and want to charge you money. For Nothing! Very rude also.
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March 2018 by rocio valles
Great service and hospitality, I would definitely tell my family and friends. Thank you for help with not only myself but helping my family as well .
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March 2014 by Chris Murillo
Great experience , super professional staff.
