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November 2023 by Jenny K.
I was experiencing issues w my car & Lawrence (the owner) was so helpful explaining what was wrong and the process to get it fixed! Also he has a cute shop cat who is very friendly. I would definitely come back and recommend the services here. Prices are good and service is great
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April 2023 by siddhesh satam
I am pleased to write an amazing review for Lawrence and his automotive dealership, New City Auto. From start to finish, my experience with Lawrence and his team was exceptional.First and foremost, the quality of their inventory is unparalleled. Lawrence and his team take great pride in the vehicles they offer and it shows. Each car on the lot is in pristine condition and has been thoroughly inspected, making it clear that New City Auto only offers the best of the best.Furthermore, the customer service provided by Lawrence and his team was outstanding. From the moment I walked onto the lot, I was greeted with a friendly smile and a warm welcome. I was given a tour of the inventory and Lawrence patiently answered all of my questions. His knowledge and expertise in the industry were impressive and he went above and beyond to ensure that I found the perfect car for my needs and budget.The buying process was seamless and hassle-free, thanks to Lawrence's attention to detail and his team's efficiency. The paperwork was handled quickly and accurately, and I drove off the lot in my new car feeling confident and satisfied with my purchase.
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April 2023 by Siddhesh S.
I am pleased to write an amazing review for Lawrence and his automotive dealership, New City Auto. From start to finish, my experience with Lawrence and his team was exceptional.First and foremost, the quality of their inventory is unparalleled. Lawrence and his team take great pride in the vehicles they offer and it shows. Each car on the lot is in pristine condition and has been thoroughly inspected, making it clear that New City Auto only offers the best of the best.Furthermore, the customer service provided by Lawrence and his team was outstanding. From the moment I walked onto the lot, I was greeted with a friendly smile and a warm welcome. I was given a tour of the inventory and Lawrence patiently answered all of my questions. His knowledge and expertise in the industry were impressive and he went above and beyond to ensure that I found the perfect car for my needs and budget.The buying process was seamless and hassle-free, thanks to Lawrence's attention to detail and his team's efficiency. The paperwork was handled quickly and accurately, and I drove off the lot in my new car feeling confident and satisfied with my purchase.
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March 2023 by Brandon M.
Unparalleled customer service at New City Auto Corp my experience is nothing short of phenomenal! From the moment I stepped onto the lot, I could tell New City Auto Corp was different. The wide variety of well-maintained vehicles and the clean organized environment immediately impressed me and my wife. But what truly sets this dealership apart is the owner, Lawrence. Lawrence went above and beyond to provide exceptional customer service. He took the time to understand my needs, preferences, and budget. He was patient with me and my hiccups along the way. He was very transparent with me and offered great advice that helped me make the best decision for my situation. I cannot recommend New City Auto Corp highly enough. If you're in the market for a used car and want a stress-free, personalized experience, look no further than Lawrence and his team. They truly care about their customers and will go to great lengths to ensure you drive away happy. Thank you, Lawrence and New City Auto Corp, for making my car buying experience an absolute pleasure!
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July 2022 by Sisi L.
I totally recommend this place. Lawrence is been very helpful since day one. He's very consistent and honest with whenever I needed help with my car issues. I love his work. I'm very satisfied. He's good at what he does and amazing.He has an amazing staff as well. Thank you!
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June 2022 by Food F.
Best auto shop there isOwner is communicative and very knowledgeable Thank you for the help
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June 2022 by Sam K.
Best auto shop there is Owner is communicative and very knowledgeable Thank you for the help
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June 2022 by Justin G.
Best car buying experience I've ever had got a 2005 Nissan Titan that feels brand new already put over 5k miles runs perfect
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December 2021 by Listen 763
Scheduled an appointment with Lawrence and he pulled out the car to let me look at it. I didn’t feel pressured at all and the process was very transparent. When on the test drive I realized I was a lot more rusty with driving stick than I anticipated. Lawrence was very understanding and offered to have it delivered. I told him I’d think about it and the next day decided to buy the car after seeing all my options. Finalized the transaction over the phone and had it delivered to my address. Car has been overall pretty reliable. Spent just around $500 in parts(alternator, battery, crankshaft position censor etc) which I accounted for and is expected with older cars. CPC was covered under warranty too but I didn’t want to drive back down to South El Monte. Pretty smooth experience for my first car purchase.
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September 2021 by AHmir Reese
Great sales man i bought a 2007 lexus is250 low mileage and great price want a reliable car shop with Lawrence.
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August 2021 by Lenny Varilla
Highly responsive, more than reasonable pricing compared to competitive market price or KBB value, no secret add-ons like (preinstalled anti-theft). Just the agreed upon price with the typical tax and processing fees.BOTTOM LINE: if you want to do business you can go to a dealership, but if you want to buy a car from someone with integrity go here.
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July 2021 by Lenny V.
I contacted Lawrence from a public post for a Lexus CT200h I was interested in. Unfortunately someone already saw it a day before me, but Lawrence still replied to say he will keep in contact if anything falls through. This was during the microchip shortage and used car inflation due to covid, so only some sellers/dealers were responsive and most were giving me the work around to get me to go in person. However, Lawrence kept me periodically updated through texts. I've been searching for the car for about a month. Finally a acquaintance referred me to Japanese car broker that agreed to help me. Around the same time Lawrence contacted me said the person did not get back to him and his reservation would end. I decided to go with Lawrence on a whim because of the previous reviews but also because he was courteous enough to be highly responsive throughout the week and a half. The car trim/package was above what I was looking for so I went in. On the day of the Test drive everything was going perfect. Until the check engine light went on lol. I noticed it went on when we took the car off EV mode and into sport. I know a bit about cars and had previous similar experience so hoped it wasn't anything too big and easily fixable. He pulled the ODB2 codes (btw I brought my Bluetooth ODB2 reader in my pocket, but didn't use it, just saying to inform that's how much a cautious buyer I am). Got code P0420. Which I'm very familiar with and know it can be anything from o2 sensor to the Catalytic(headaches when trying to pass smog tests because a lot of resetting and then miles to drive to refresh the computer). NOTE: Lawrence was just as surprised as I was about the check engine light... in fact I didn't even mention it to him... he actually looked over later while I was driving and asked me in shock "Hold up, is that the check engine light?" Mentally I was bummed out and ready to continue the search. But Lawrence assured me that it was not in his intention then explained even if it did happen I would've been protected by his 90day contract warranty, and he would fully taken care of it. To go above and beyond he replaced the whole cat unit with OEM catalytic and exhaust manifold assembly and test drove the miles to refresh the computer!!!! All within 1 day. He still offered the same price (which was already more than fair considering the inflation situation) with the 90 day warranty. Also said don't hesitate to contact him if I had any concerns In the future in a sincere manner. To top it off, he had the car delivered to my house while waiting for the payment to clear!! So I wouldn't have to waste gas or Uber to pick it up. BOTTOM LINE: If you want to do business you can go to a dealership, but if you want to buy a car from someone with integrity, definitely go here.
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July 2021 by Erin K.
New City Auto is such a gem, I highly recommend coming here if you're in need of a car or repairs. I was desperately in need of a car quite possibly at the worst time (during covid when there's a car shortage) and I was set on getting a hybrid vehicle. Lawrence didn't have any corolla hybrids available at the time. I was pretty bummed, but Lawrence went above and beyond sourcing a used corolla hybrid vehicle for me.. he provided a cost analysis for purchasing a new versus a used during this time. Luckily, he was able to source a NEW Corolla Hybrid for me at a different dealership and even brokered the deal for me I was so thankful and appreciative that he would take the time to do that. The customer service here is impeccable, I will definitely be referring all my friends and family !
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May 2021 by Jose G.
Loved my entire experience, very friendly, such a welcoming atmosphere, and the most informative process when it came down to purchasing my RX-8. Would 10/10 recommend for anyone whose in the look out for their next whip!
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December 2020 by Melissa A.
Wonderful service! As soon as you walk in to the gate the business owner comes out to greet you. He is very attentive, asking you what type of car you're looking for and what would be best for you or your choice. Also, very honest. Tells you the good and bad about the car you'll be purchasing. He keeps his cars clean and up to date. Great mechanic too! Had a problem with my car and called him. He answers either phone calls or messages with no hesitation. And give reasonable discount based on diagnosis. I would totally recommend this place. If you're looking for an honest dealership this is your place!
