Oil Change in El Monte, CA

“Everyone is very friendly at El Monte Nissan, and not in the usual car dealership way. They are all nice people, helpful and without the pressure and shaming techniques we have experienced many times over fifty years of car shopping. My first contact was on the Internet with Rico the Internet Manager, SOPHIE, a very pleasant AI bot, and Oasis, sales associate. Most of my online contacts were with Rico who was very straight forward and far more responsive than several other Internet departments I have contacted. Trying to decide between the Frontier or the Honda Ridgeline, we chose to check out the Frontier first, because we were less familiar with it. When we arrived at the dealership, Rico was out for the day and we were approached by Albert, who took us on a test drive, gave us water and started gathering our information for the beginnings of the deal. Albert is a nice young family man with two children and I hope if anyone reading this review visits the dealership they will ask for Albert. Unfortunately, we were taken away from Albert and delivered to another table, apparently because of our prior email contact with another sales associate. Anyway, as happens in most dealerships we eventually met the General Manager, Javier, who is a very likeable, low-key closer who structured a deal I could live with. To complete the paperwork we met Finance Manager, Angeles, who is also among the best I've met in her field. The final prepping the truck, gassing it up, putting a bow on the roof and connecting my phone was accomplished by Oasis. Vincent, the credit guy who was involved from beginning, checking our credit, to putting the license plates on at the end. Overall, I recommend this dealership and all the people I've named. But my wife and I encourage the management to include Albert any compensation that results from our transaction.”

“A few months ago my 2015 Buick Encore needed the CV axles replaced. Before taking it to New Image I visited two other auto repair shops and was given a quote of over $1,000 to make the necessary repairs. I was already aware the parts would come to around $350 and that it wasn't that difficult of a repair, so I knew charging $600 or more in labor was simply an attempt by the other shops to rip me off. When I looked up additional auto garages and noticed New Image had an average of 4.5 and numerous 5 reviews I drove right over for another estimate. Since Alvaro, or "Al" gave me a quote of just $500 I had New Image do the work and all went well. Due to that prior experience with Al and New Image I returned there a couple weeks ago when the same vehicle began running and idling rough and seemed to lose power at times. Since I put a lot of miles on the vehicle and drive it pretty hard to reach work sites I suspected it was going to require major repairs. Instead Al diagnosed the issue as a relatively minor problem. The bill came to just a couple hundred dollars but even more pleasing was after arriving around 7:30am I drove off with repairs made by 10:00am!! I had even made a reservation for a rental care, figuring I wouldn't get my car back until late in the afternoon. Instead, when Al heard me talking to the rental car agency he urged me to cancel the reservation, saving me even more money. Who does that!!?? Usually auto shops don't even get around to looking at your vehicle until at least 11:00-12:00pm. Needless to say I'll never take my car anywhere but New Image for future tune-ups and repairs.”

“This place is amazing! They Never overcharge or take advantage of customers. They are honest and good at what they do. When We have any car issues we go to them. Amazing service !”

“The friendly neighborhood car wash. .That's what is should be called. The stuff especially Teresa are super down to Earth friendly. Very helpful. Don't mind the price, just join the Loyalty Program it pays off. And it's free.”

“Got my water pump switched out and been RUNNING GREAT FOR 6 MONTHS NOW...HONEST PRICING!!! Now I am back for my AC to get fixed and gave me reasonable price. I was short 60 bucks n he said I Trust u to come back n pay me the 60$...Thats not ONLY GOOD WORK ETHICS...BUT GREAT CHARACTER....Doesnt even know me n said I can pay the difference of 60 wen I get paid. COME HERE N GET TREATED RIGHT!!”

“Been going to this place since 2009.
Never had a bad experience.
The owner is the best. Dude is on top of his work. Friendly and focus.
His team good vibes. They get the work done.
I also get there when I get a day off. On the oil change. Early bird, and I'm not the type to Wake up early.
My full respect to the team and to the owner.
I'm always gonna be going here.
Those bad reviews. I bet they either a scammer or from another shop hating on the spot.”

“Went there on a Sunday around 1 PM no wait fair prices full synthetic was about $80 for my car since it only takes 5 quarts free car wash was included. Only downside I wanted a tire rotation, but the tire rotation shop was closed so I’d have to go back for that. They don’t have their hours posted but I got lucky that they’re open on a Sunday was In and Out in about 15 minutes tops. Given that it includes a free car wash I’d go back.”