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January 2024 by Ms. C.
Avoid this location if possible. Unbelievable long lines and understaffed. The location looks like a shell and lacks furniture. Employees Don't respect clients time and managers are chit chatting with each others as lines form outside the door
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October 2023 by Michael Hoang
I am extremely disappointed with the service I received from Manny Alcala, the Branch Operations Manager at Wells Fargo in El monte. My recent visit to the branch was nothing short of a frustrating and unprofessional experience.Upon entering the branch, my wait time was unbelievably long. I had to wait for a staggering 45 minutes just to make a simple deposit. The lack of efficiency and organization was painfully evident, and it was clear that the branch was not adequately staffed to handle the volume of customers.To make matters worse, when I finally had the opportunity to speak with Mr. Alcala, I was met with a complete lack of knowledge and professionalism. I inquired about the current interest rates and CD rates, expecting a quick and informative response. However, Mr. Alcala seemed completely clueless and unprepared to provide me with the information I needed. His response was that he would "find out within a week." This level of ignorance and indifference is unacceptable for someone in a managerial position.Furthermore, Mr. Alcala displayed a shocking lack of basic customer service skills. There was no warm greeting, no welcome, and no attempt to make me feel valued as a customer. It was as if my presence in the branch was an inconvenience to him.In conclusion, my experience with Manny Alcala as the Branch Operations Manager was utterly disappointing and frustrating. The excessive wait time, his lack of knowledge, and his complete disregard for basic customer service made this visit to the branch an unpleasant one. I strongly urge the management of this branch to reconsider the leadership in place and take immediate steps to improve the overall customer experience.
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September 2023 by Richard P.
Worst branch I've ever been to. Lines out the door. Always understaffed. Irene is not helpful. She tells you "you can take out up to 5k from the atms inside the branch" but then forgets to mention it's only with the physical card. So your forced to get back in line and wait an hour. To see a teller. Why have all those windows if only 4 are open.
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September 2023 by Javier Calzadillas (JAVITK818)
Excellent customer service. Not busy. I would come back again for my banking needs. The staff was nice.
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September 2023 by Noemi Hernandez
Only 2 windows open?! People have things to do than wait in your lines! Wells Fargo do better! Time is money!
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April 2023 by Robert Arnett
Absolutely horrible customer service. The worst and most worthless of all being a manager, at the branch, by the name of Oscar. He takes no responsibility into himself and has no customer service ability. Absolutely obnoxious and offensive. Then there's some "so-called" Executive socialist for complaints management by the name of Latrisia Brandshaw who send out completely generic letters that say call if you have questions and then she does not return/respond to your calls and messages. She is completely worthless and thoroughly disillusioned as to what her job is.
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February 2023 by R Sala
Worst service of any bank I've ever used. I walked up at 4:59 (they close at 5) and they locked the door in my face. I'm a business client who does at least one million dollars in business there each year. I asked for the manager, Hector, and he just laughed at me. To top it off, the ATM outside was out of service. Time to find another bank.
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February 2023 by Julie Landers
You can’t get a hold of anybody on the phone
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January 2023 by R S.
Worst service of any bank I've ever used. I walked up at 4:59 (they close at 5) and they locked the door in my face. I'm a business client who does at least one million dollars in business there each year. I asked for the manager, Hector, and he just laughed at me. To top it off, the ATM outside was out of service. Time to find another bank.
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December 2022 by Angel Bennington
Great service and yes at times big lines but that is why this location is outstanding
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November 2022 by ss swss
11/15/2022 I came here.Martin Santil worked very hard to help every customer. He asked and took care of every customer who was waiting in line for business. He also brought in chairs for waiting client. I feel the seriousness and responsibility of the staff here. Aracely was very professional and quickly helped me with the wire transfer. Compared to the other Wells Fargo Branch I went to; the staff here is so much better. I asked for the business card of the person who helped me, and they deserve the excellent review.
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August 2022 by dako man
Saturday 9am to 12pm? 3 hours open only? Is it holiday or special day why open for 3 hours for? People are busy working Mon to Fri and it's impossible to make it on the week day to go the bank before 5pm. Wellsfargo in El monte on Peck open on Saturday 9am to 12pm. Why don't just closed the whole day, the bank can save labor and the worker gasoline to get to work for 3 hour. The manager of that bank is very talent, the area is super busy all the time and the bank is open to 12PM only. No wonder I see only have 2.5 star on Google
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July 2022 by Adrian G.
Three bank staff sitting in the back an there is over 20 customers waiting in line. Only two tellers working. No focus on customer service.
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July 2022 by daraline squyres
Won't answer phone or take calls
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March 2022 by Octavio L
I recently got a call, basically the manager saying, not to go in person and to do any transactions through the app. His excuse was because they're short staffed, and by going into the actual branch, you waste their time and make the wait longer. It was a very weird call to get after a visit to the branch. I've been q costumer for over 10 years, I am deeply considering closing all my accounts and going to a bank that appreciates my business.
