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July 2023 by Gloria Dees
I have been a member over 30 years and I have purchased a couple of vehicles thru Auto Loan department !! I told them what I wanted and they found the car and brought it to me!! I had a great experience with personal loan as well! The staff is Awesome !! I am forever grateful for this credit union ????
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May 2023 by C Billups
Great experience getting my Auto Loan with Aerospace Federal. Always reliable and excellent customer service! Highly recommended.
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September 2022 by Jeff Sorrell
I sat through being on hold for an hour and a half and then it disconnected me. Horrible online banking. Change your system and make it impossible. Can’t wait until I don’t need to deal with this bank again
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August 2022 by T T.
It's disheartening to know that the credit union does not seem to care about their customers. I have seen changes with them over the 30 years and they are not good changes. thinking about closing all my accounts, which I cannot imagine this credit union would even care.
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June 2022 by George R.
I have had an account there for over 40 years. When I worked at Aerospace it was convenient. Since I retired, not at all. I haven't been able to get to the office there in years. During the pandemic the office was closed more often than not. Can't figure out how to move money around remotely. I have six figures in a share account and some CDs. They don't even provide an debit card so I can access my funds that way. Their interest rates are pathetic. Near zero for the share account and a percent or less for the CDs. Meanwhile their loan rates are several percent, up to 12.9% for a credit card, so they really screw over savers.
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April 2022 by James Ct
Great timely service! I had several questions that pscu (credit card servicer) couldn't resolve. They suggest I call credit union that issued the card. Not only did AFCU associate resolve the issue, something I thought impossible, but did it in such short time. BRAVO AFCU!
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September 2021 by Abby and Luke Angell
Terrible customer service. Was transferred multiple times to a non working number. Staff were unable to tell me my current account balance. Different staff members give me different answers, and in the end, they do not fix the problem. I have only been a member two months. It seems like a scam...
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July 2021 by Cassandra Meyer
There are limited ATM's and absolutely no customer support outside their even more limited business hours due to covid, which leaves you feeling like you don't have control of your own money. In person customer service is usually great. However, I just called for assistance this morning and I was met with a very rude guy who - instead of answering some questions I had - asked them back at me like I was stupid. Really disappointing experience.
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July 2021 by LI XIAOHAN
As a dealer we never gave bad reivew to a lender until this time.The lady called LaTonya Hoover spoke to us saying we are so small dealer, like mom papa shop, so we don't know how to do dealer job. She let the customer bring a piece of " pre-approval" letter, said that is quite enough for us to sell the car without worry about funidng. When I negotiate with her about time we release the vehicle to the customer and ask for a formal approval letter and guarantee of funding, she became nervious and told the cusomter don't buy car from us. In the business for 10 years I never see a lender doing this, maybe they have parnters dealer so she can earn bird dog fees. After i check your google review. lucky we don't do business with them and so called credit union, shame using this name.we sell 1000 cars per year, exotic cars and hybrid cars, work with 50+ banks and local credit unions, none of them speaks so rude and unprofessional, no patient like you.
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December 2020 by Lila Floyd
Best customer service I have ever received from a banking institution. Competitive rates and all around great genuine people who truly appreciate your business.
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June 2020 by Joe S.
Consistently among the highest savings and certificate rates anywhere--I say that because I do the research. Auto and home loan rates are super competitive. I have our home loan and both our auto loans with Aerospace FCU. Staff always friendly!
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May 2020 by Karrie S
I so wanted to prove the negative reviews wrong, but my experience matched up well to the other low reviews on here. DO NOT go with AFCU for any loans that you need processed in a timely manner -- they will delay, provide wrong information, refuse to help, and dodge you until you are well past loan deadlines.This credit union has AMAZING low rates, so I dealt with constant delays and backtracking and terrible communication to try and make a mortgage loan work. The information they provided changed daily, often times contradicting things they had previously confirmed. They were unable to answer questions directly, often times ignoring questions entirely. I had to chase down my loan officer constantly, and in the end, I was sent a form e-mail with the outcome of their decision. No personalized email or calls even after leaving multiple messages.Never again.
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October 2019 by Sylvia C.
I love the products they provide and rates they offer but one area they fall sort is the time lag in processing your loan. Ive had a home mortgage, a few refinances and several car loans through them. In each of these cases they have been extremely slow in processing my paperwork which caused the rates to go up on me prior to the rate lock taking place such a disappointment. Ive always had to be the one following up to ensure they had all the paperwork they required to speed thing along. Please improve in the area as it is much needed.
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September 2018 by magdy ghabrial
I have been receiving an excellent customer service from The Aerospace Federal Credit Union. Sameerah has an outstanding professional customer relation and is always very helpful. This great customer service should not go unnoticed. Job well done.
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July 2018 by Barry Moon
I am working for a client that is purchasing a home with this lender.
