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January 2024 by Dominique Tamayo
Staff is very friendly and attentive to meet every patients needs
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January 2024 by Doug T.
The providers working here are very rude and full of themselves. They will also lie to your face if they don't wanna deal with you.
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December 2023 by Amber
I've been to a lot of concentras and seriously can't understand their time management, they're most likely understaffed. I'm not sure if they know what they're doing, I had an authorization code and they kept asking me what I needed it for and I kept saying a physical but they wanted a paper copy. Authorization code should lead them to the paperwork they needed and should state what im there for. But they made me find something i dont have - dumb. They had me going back and forth with paperwork, one was already completed and they told me i needed it done - I kept telling them I did that already and they actually had the ability to check on their end if it was completed - lo and behold its completed - dumb. They told me i needed a urinalysis after i just went to the restroom after 1.5 hrs of waiting, kept saying they dont need much, but just try. I kept saying i just peed and i dont need to go but they still told me to try. Had to chug water and wait 10 min, nothing - waste of time. They shouldve told me they needed a urine sample beforehand - dumb. Needed a simple physical, waited 1.5 hours and didn't get done until 2 hours. wasnt that busy. Won't be going to this concentra again. But I'm convinced concentras just suck in general with their paperwork and time management.
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November 2023 by Cristian Avila Gomez
Giacobetti,MD. Is Epic.staff is friendly and very helpful and knowledgeable. I would 100% recommend to anyone. Thank you
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November 2023 by John Rooney
Stopped in after getting lab work next door, and was able to get all my compliance medical requirements completed. Amazingly, they stayed after closing, *and* supplied me with an N95.Incredibly friendly and helpful staff. Would absolutely go back to this location again. No question.
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November 2023 by Nickname
Doctor did not see me because I was going through “workers comp” referred me to Er. When I returned with the paper work he said he could have told me that and proceeded to say you can go back to work since ER didn’t give you imaging. He don’t once check where I hurt myself or dive into my symptoms. He ended the visit with a remark of I don’t trust or believe the ER doctor. I went to work and my headache was throbbing. I did not experience medical care and my injury was not taken seriously. I had so much stress just trying to follow the directives hoping to get medical attention and I did not.
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November 2023 by J Rosario
I came here for a job drug screen and waited over an hour to pee in a cup which took less than 30 seconds.They made me sit there as if I was a patient waiting to see a doctor when there were only 2 people in the waiting room.I have been to multiple drug testing facilities over the years never had to wait that long. Absolutely absurd, find somewhere else to go.
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October 2023 by Dezetta B.
They don't take appointments and leave you waiting for hours. I was the next person, and the person responsible for physicals went to lunch. I can't believe companies contract with this organization. They treat patients like a number. Employers do yourself a favor and contract with an agency that gives appointments.
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October 2023 by Alejandra A.
I'm honestly shocked of the reviews. I'm a current patient and yes on first visit which was a walk in I did wait about an hour to be seen. I've had a follow up appointment and probably waited 15 minutes at the most and I've been seen twice at their PT office right behind. Both offices have great customer service staff. Carlos the MA is friendly and professional and the lady at the front desk is so nice also. I was hesitant about going to this office because of the negative reviews, but it's close to home so I have it a chance and I'm glad I did. Also parking is validated.
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October 2023 by Patrick Palmer
I got in and out quickly. Check-in was easy, and there wasn't much of a rush. Although I was there at 8:00 a.m. so that might have made a difference. The staff was friendly and knowledgeable didn't waste my time.
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September 2023 by Lucie G.
-5 STARS actually! Horrible service... First sign of any business having their sh*t together is their telephone customer service and right off the bat, the phone rang and rang and rang and no one bothered to answer it, even though there was someone literally sitting right in front of it the entire time. The woman at the front desk with the personality of a cold mossy rock, doesn't bother to greet incoming patrons or ask what their reason for visit is so you're on your own after signing in until they call you. It was over 2 hour wait for a 10-minute ordeal that I needed to be seen for. Don't let the Urgent Care title fool you, there is zero sense of urgency going on here! Were it not for this visit being work-related, I would've walked out!Oh and let's not forget the dead spider in the middle of the exam room...
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September 2023 by Melanie R.
Now this Concentra (because I left the rudeness of LAX) was the best. The staff greeted me at the door with Good morning and welcome.I was fine with the wait because the staff was so friendly while being professional.Staff went out of the way to help me and this was amazing. Thank you Madu, Carlos, Sylvia, and Jose.God Bless and stay kindhearted...
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September 2023 by Mym16 Garcia
Been here since 8:15 appointment @ 9 doctor is not in yet and a room full of patients it is now 10 amI hate driving because of my injuries and can’t take my meds because I’m driving in so much pain sitting here severely understaffed and two people in the front talking about personal stuff in front of patients
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August 2023 by alex
Barely any staff. I got in at around 8:45 in the morning. I had to do a physical for work. The nurse said there’s only 1 doctor and 1 nurse. There was a physician’s assistant as well but he had to get approval to do things from the doctor. Around 11 am, the nurse said I should go to a different location. I did and was done within 1.5 hours.
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August 2023 by Tasha Dotson
I've been waiting outside for my son for 3.5 hours. He had an appointment , but yet he has been in the clinic for hours. What the heck is going on in there?! So unprofessional ?. You guys need better time-management. By these comments, you're aware and doing NOTHING about it. It's a darn shame.
