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July 2023 by Google user
WOW! I can say enough positive things about Jim \\u0026 Jacks. Remarkable collision center! They are the authorized repair facility for most of the OEMs, and the cleanliness and organization of the shop is second to none. The entire team was very professional, and friendly, and kept the communication going throughout the entire repair process. They didn’t just fix my car, they made it look better than new. The entire experience was a breeze and it’s clear their entire team takes pride and ownership in their work. I would only trust this shop with my cars from now on.
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February 2023 by Khoa Pham
I had the pleasure of working with Abel, a service advisor at Jim & Jack's of El Segundo. I couldn't be more impressed with his level of professionalism, knowledge, and customer service. From the moment I walked in, Abel made me feel welcome and took the time to listen to my needs, provide me with detailed explanations, and answer all of my questions in a way that was easy for me to understand.Not only was Abel knowledgeable and professional, but he was also personable and made me feel like I was a valued customer. He went above and beyond to ensure that my experience at Jim & Jack's was positive.I highly recommend Abel to anyone looking for a service advisor who truly cares about his customers and provides top-notch service. If you're looking for a trustworthy and knowledgeable advisor, look no further than Abel at Jim & Jack's of El Segundo.Services: Painting
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February 2023 by Peter P.
Reading lots of good reviews about Jim&Jacks, but I am having such a hard time getting a hold of my estimate person handling a claim. His name is Alex. Text, email and voicemails remain unanswered and my car is yet to be fixed, several weeks after the damages occured. I am so disappointed being ignored, as I previously had good experience. This review does not reflect quality of bodywork, simply lack of customer service.
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December 2022 by Leah T.
I have gone to this auto body shop over the years and the only thing I can think of is that it has changed ownership within the last 2 years. I recently took my Tesla there and I can't even begin to tell you the nightmare that ensued. First of all, it took over a month for a very minor fix. Of course everything is blamed on COVID and supply chain issues but I have a very hard time believing that when the story kept changing. They were non-communicative, causing me to start having to pay out of pocket for my rental. Once I realized what was going on and asked them to cover the cost of the rental due to their lag time, magically my car was done that very day. They lie, change their story and are just not reputable anymore. It's so sad because the shop used to be wonderful. Now, all they care about is profit profit profit. Save yourself some time and money and go somewhere else.
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December 2022 by Darryl Ketchens
Megan Eden helped me from start to finish. She walked me through the process of getting a car rental, calling me to keep up to date on the status of my vehicle and finalizing all my paperwork. What a breeze everything went by so quickly I forgot my Tesla Model X was in the shop. Finally my car looked “Show Room” bling. Great job to all the crew at “Jim & Jack’s”. Happy HolidaysService: Body & Trim
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December 2022 by Wyatt L.
Based on Tesla service center recommendation, I went to Jim and Jacks with some help on my 2021 Model S Plaid. They were Great! Bianca was especially helpful and courteous. I would definitely use them again for all my Tesla needs.
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December 2022 by Joe C.
Based on a recommendation on a friend who consults to auto body shops, Jim & Jack's in El Segundo came highly recommended. Our Tesla was in a fender bender we wanted a place that was certified by Tesla and who also had a reputation... Jim and Jack's clearly knocked out out of the park" not only because of the outstanding, quality work they did, but also the fabulous service they gave my wife and me. They were on it from the second we arrived until it was as "good as it looked the day we bought it". Monica, one of their lead customer service representatives and probably their next president, made us feel like we were the only customer that mattered! Highly recommend this repair shop!
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December 2022 by Glen Fukui
We scraped Odyssey the passenger sliding door of our Odyssey on a pole in a parking garage. We decided to pay out of pocket and set about trying to find a reputable shop. Was referred to Jim & Jack's by a couple of people so called and made an appt. I was greeted promptly in the office and met with Monica to show her the damage. She took the van to show one of the technicians to determine whether the damage could be repaired or if the door panel (skin and shell?) would have to be replaced. Luckily, they said they could fix it (whew!). The shop was busy but we were able to schedule a mutually workable date for bringing the van in. They offered to assist with a car rental if needed (it wasn't, but appreciated the option). Monica kept me updated on the status of the repair and it was ready sooner than the original estimated date. I am by no means an expert in automobile bodywork, but our van looks good as new! The price was reasonable for the quality of work and the whole experience was fantastic! I hope we never need a body shop again, but if we do, we will definitely use them for all our future repairs. Thanks to Monica and everyone at Jim & Jack's!Services: Painting
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December 2022 by Lyle O.
This is a long overdue review of Jim and Jacks Body Shop. We have had two separate vehicle repairs performed at Jim and Jacks 1) 2019 Tesla Model Y & 2) 2019 BMW X2 both repairs came out beautifully. The interesting part is that I've always heard good things about Jim and Jacks and the quality of the repairs and paint that comes out of the shop but never really had a reason to go there, until this past year. First the Tesla Model Y had a front end fender bender and our first thought was "great who in the world works on Tesla's?" Jim and Jacks is actually Tesla's preferred body shop of choice here in the Southbay. That says a lot! They handled the claim very professionally, stayed on top of ordering and receiving back ordered parts and getting the vehicle repaired in a timely manner during the peak of The Covid 19 pandemic. THANK YOU! The Model Y repairs came out beautifully, paint and body are still looking magnificent. No fading and body gaps are still great. Just last night we picked up the BMW X2 and the car looks great. I have no doubt the quality and paint will hold up without fear of fading or creaking later down the line. They repairs were completed in time for the holidays which will be a great help, thank you again Jim and Jacks. When dropping off the vehicle and during the pick up process (both occasions) the staff were very polite and friendly. They explained the billing and went over the repairs that were completed, what a peace of mind. In my humble opinion, I believe you just can't beat Jim and Jacks El Segundo Body shop. Their friendly staff, handling of insurance claims but most of all the quality of repair work that comes out of the shop is just incomparable.
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November 2022 by Gabe G.
I appreciated Alex's kindness and assistance with my vehicle. Highly recommend Fix Auto!!
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November 2022 by Claudio Gouveia
I had a great customer service with Abel Ascencio, he ordered the parts in advance. He kept very good communication during the 2 weeks my car was there. The car came very clean and very good job was done. I’m very satisfied.The 2 girls at reception needs to be more kind and less arrogant (no one likes to repair the car because of any accident!!) .Services: Body & Trim
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November 2022 by Claudio G.
I had a great customer service with Abel Ascencio, he ordered the parts in advance. He kept very good communication during the 2 weeks my car was there. The 2 girls at reception needs to be more kind and less arrogant (no one likes to repair the car because of any accident!!) .
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November 2022 by Oscar C.
Asked Abel for a last minute estimate on my 2018 Tesla Model 3, and he delivered! Got in and out of there in less than 20 minutes. He was able to answer all my questions and made feel confident in my decisions and their abilities. Big thanks to Bianca and Ana Laura, they were very communicative and understanding when it came to my questions. Great service guys. Keep up the great work.!
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November 2022 by Amber Olason
I had a great experience with Jim and Jacks. I had a little collision and my poor Tesla took most of the damage. They were very quick at processing the estimate and working with my insurance to order parts. My rental car was also coordinated with the enterprise rental desk at Jim and Jacks. I appreciated the status updates, projected time of completion and of course the phone call that it was ready. They did a fabulous job. I can’t even tell where the damage was. I highly recommend them!Services: Painting
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November 2022 by Amanda Dailor
I was rear-ended back in August of this year and needed repairs done on my Toyota RAV4. I found Jim & Jacks down the street from me and saw they had great ratings! I scheduled an appointment and was greeted with friendly faces. The employees at the desk were helpful and knowledgeable. I worked specifically with Abel for the repairs on my car. Abel stayed true to his word and provided thorough weekly updates on my car throughout the process. I was never left wondering! They did a great job on my car and I would go back time and time again!Service: Body & Trim
