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October 2025 by Raul Ramirez
I've gone to this location and experienced poor customer service and clueless managers on multiple occasions. Avoid this location
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April 2025 by Janeth Salas
Love Lulu and this specific store! Great costomer service. Would definately continue to shop here.
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October 2024 by S K
Love this store! It has the best customer service! The staff is friendly and knowledgeable. HANNAH in particular always goes above and beyond! She is fantastic! She knows her stuff and never fails to me find the right item and fit. She deserves a raise! No kidding! :)
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June 2024 by Lindsay Cramer
It’s so sad how the some of the sales associates don’t align with what the brand represents. In the past month I have had to go into this store for gifts or clothes for my kids, and the associates working are the most unapproachable unhelpful people and just taint the overall experience of shopping Lululemon. I know there are probably great associates at other locations that align with the mission of Lulu, but just NOT at The Point location.
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June 2024 by 爆牙兔
The products are complete, the trying-on process is comfortable, the sales staff are smiling, and the checkout is quick.
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May 2024 by H
The store manager is very rude, worst customer service ever.
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April 2024 by Mary Jillian Villarreal
Believe all the negative reviews here. Went in to return my defective bras per lululemon and the manager Angel refused to honor the defective policy. The policy changed recently but some stores honored the policy until April 15. I explained to him all of this and he did not try to work with me at all other than say 25% off three items with my two bras and then proceeded to say “what don’t you understand.” Let me tell you what I don’t understand, a customer for 10+ years who has always had no problems with the items or returning products when they did have manufacturing defects, now experience this ordeal on behalf of lululemon and the worst customer service to stand behind them. Absolutely rude, condescending and unintelligent. Never coming back here again and hope to never see him in my life time. Switching over to Vouri as this policy and customer service does not exist.Angel I hope you learn to become a better manager and learn how to talk to PEOPLE. Extremely rude and pathetic. Figure out your life.
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April 2024 by Grace Liao
RUDE RUDE RUDE MANAGER. The female manager of this store is extremely rude, difficult, disrespectful. A white lady in her 40s is super hard to deal with and always trying to give customers hard time when friends and I trying to return something in the store. If you see her at the store, I strongly encourage you to come to the store at another time. However, another male manager is always super sweet and helpful regarding the issue with the clothes.
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March 2024 by Karen Nusenow
I went to the wrong store in Plaza El Segundo not knowing they moved to The Point. My visit was to purchase a birthday gift card for a friend who shops ar Lululemon stores. I was greeted at the entrance and help provided was very friendly and efficient
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February 2024 by Shannon Campbell
RUDE RUDE manager: Horrible experience. She was argumentative, difficult, and actually argued with the other manager and when he went to try and type to se how he could fix the issue on the computer with my refund, she literally moved his hand out of the way.
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February 2024 by De La
I just walked into the lLululemon located at The Pointe in El Segundo. The store just opened which meant there were plenty of representatives available. Not one person said hello or greeted me as I entered the store. Not a big deal, but when I selected my item and went to the register, the sales associates felt as though it was more important to finish their personal conversations with each other, then to ring me up. I quietly put my item away and walked out of the store. Still no one said, “ is there anything I can help you with “. Very sad and disappointing. I don’t usually leave reviews, but I really felt the need to this time.
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January 2024 by Marco Escalante
Good deal
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January 2024 by Liliana Keil
They have an attitude. They are rude and unwilling to help. Do not recommend shopping at this location it all!
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November 2023 by D 3 K O.
Went in for some early holiday shopping for the family & came out with a great selection of gifts! I'd like to thank the young lady named Diana for assisting me in finding the right sizes & styles! Will definitely recommend this location to others especially due to the great customer service & selection! Happy holidays!!
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October 2023 by E Lizete Ramirez
Nice location and friendly staff
