Madewell is a brand built on the belief that good days start with great jeans, offering women’s and men’s denim alongside everything to wear with it. This particular store receives praise as the best in the South Bay, with customers loving the selection of merchandise, clothes, and shoes. Reviews highlight that the sales are the best deal for the quality. The store itself is a bright and clean space with really good, well-curated clothes. While some past reviews have noted issues with staff, recent experiences strongly disagree. Multiple customers report a nice experience with friendly, helpful, and chatty staff who are not pushy. Sales persons know their products well, offering helpful comparisons and fit advice, even during busy times. Staff are noted for being super helpful, fantastic, and incredible, providing an A+ customer experience. There is a sense that the location is working hard to remedy past concerns, showing huge improvement in customer service that customers appreciate.
Helpful staff, and plus sizes are available in the back, just have to ask!!
August 2023
Best Madewell store in the South Bay! I love this place. The staff is friendly and helpful without being pushy. I love the selection of merchandise. And the sales are the best deal for the quality of these clothes and shoes. Today Renee helped me out with an item in store and ordering some petite pants online, she's fantastic!
November 2022
Rene was incredible! I went with my wife and 2 year old daughter. She was super helpful and was great with my daughter while we were shopping. A+ customer experience
