PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption. The PetSmart store is generally great, with the on-site Banfield veterinary services being a convenient addition. However, some customers have had negative experiences with the grooming services, with one customer describing their dog's haircut as looking like a "scared goat mixed with a tiny white neanderthal." Despite this, other customers have had positive experiences, praising the grooming staff, particularly Lily, for their excellent work and care for the pets. The training services at PetSmart have also received high praise, with one customer highlighting the expertise of trainer Tory, who provided a positive reinforcement-based private lesson that helped the customer's dog with leash training. Overall, PetSmart is seen as a reliable and comprehensive pet supply and services retailer, with a mix of positive and negative experiences reported by customers.
We were helped by the manager, Gabriel. He was efficient, courteous, and brought a lot of energy to our questions. We have a four month old puppy so we needed a carrier and some other things and he helped us with that.
January 2024
First time in this particular Pet Smart. Soon as I walked in the door the smell was so strong. The floor had wet spots in it. Never had that experience at any other one. It's not a tidy store at all. I will say that at least the cashiers were nice. And even though the line was long. The cashiers move pretty fast.
December 2023
I went to PetSmart to get my Yorkie groomed. They did such an amazing job, and finished faster than expected. My dog looks so handsome. I was also glad to see the stylists having fun and enjoying each other's company while working. The energy was great and so was the service. I would definitely come back.
