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November 2023 by Jason D.
The reason you're losing customers is because you're literally twice as expensive as everyone else and you piss off your customers. If an obviously 40 year old wants to buy NyQuil and doesn't have ID on them and you turn them away because it's "your policy" they'll just go buy it for less at Walgreens because they at least have logic. Shove your policy where the sun don't shine.
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November 2023 by Jeff B.
(Shopped 10/31/23 TU @ 3:30pm): That's right... they aided in my parking dilemma, but I did buy something!I happened across Rite Aid's El Segundo's Grand Ave. location because I couldn't find parking in the area to meet some friends next door at The Standard Station Sports Bar & Grill, and my Catholic guilt got the better of me. I always made it a habit whenever I parked at a business I initially had no intention of visiting, I would go inside and make a small purchase as a sort of "payment" for parking on their premises. Now that my conscience was cleared, I quickly reflected on the company's recent bankruptcy filing news. The company that took over Thrifty's decades ago was now on its seemingly last legs. I've had fond memories of both companies, so this visit was kind of bittersweet. Was I all right with this particular location before its demise!?PURCHASEResse's Pretzels Miniature Cups 9.9oz Bag ($5.99): I was a fan of all the yummy sweets throughout the Reese's brand, so when I saw this in the nearly-empty Halloween candy section, I grabbed it because it sounded good and it was the last one so it looked sad there all by itself. Once I finally tore this bag open and shared it with my friends, each tiny cup was packed with crunchy pretzel pieces covered with smooth peanut butter and delectable chocolate. It was as good as expected - yummy! yelp.com/user_local_phot…SERVICEBecause I had no idea what I was going to purchase before I entered, there was no need for any customer assistance. As I whizzed through the store, I came to the candy aisle and my decision was made. I quickly went to the self-checkout counter, paid, and I was out the door in minutes. I saw one employee serving Thrifty's Ice Cream, one cashier, and one other employee stocking the shelves. All was good!PARKING (FREE)Located within the Grand Park Plaza, they were on their own standalone corner and had their own private lot with a ton of spots - 'nuff said.ATMOSPHERE, DÉCOR, AMBIENCEA medium-sized building that was clean and organized inside with easy directions and labels for each section along with spacious aisles. The pharmacy was at the very back, the refrigerated and frozen coolers also along the back and side walls, the ice cream counter up front close to the registers, and a surprisingly assorted well-stocked liquor section. A decent amount of natural lighting came through the front glass windows and doors while plenty of soul-sucking fluorescent electric ceiling lights covered the rest. I didn't recall seeing any TVs but Top-40 music played in the background. yelp.com/user_local_phot…ATTIRETotally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops.OVERALLEl Segundo's Grand Ave. Rite Aid location was perfectly fine for my needs although probably wholly not theirs. On my quick casing of the joint, everything was kept clean, organized, and what you'd expect from any other Rite Aid if you've ever been in one. And, they still had Thrifty's Ice Cream, so buy it now while you could! Honestly, I had no idea how long this location would be around since the bankruptcy, so I wished them the best. The prices may be a touch higher due to convenience and economies, and you may not find all the brands out on the market but possibly lesser-known ones. I found very good value based on the prices, service, and experience noted above (TOTAL paid experience was around $6.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 4.0 STARS
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October 2023 by Rocio C.
Worst customer service. Asked for help finding an item, the lady with a tight ponytail acted bothered by it and walked me to an aisle and pointed far off and said "that's what we have." When I told her that was not the brand I was looking for, she called someone else and that person never came. Why work retail if you're not willing to assist customers? Never coming back to this rite aid.
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July 2023 by John F.
Selection of ice cream seen in the pictures. No line to get ice cream which is a good thing. Original flavors to choose from.
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May 2023 by C T.
i get followd by the rite aid worker with a tight ass pony tail, and glasses. she follows me and my kids around anytime we're in here. maybe because theyres a lot of kids who usually come here and have did things. but i dont appreciate this. just today, there was a really long line that nobody could tend to becauze she was following us. she was supposed to be doing a job at the register, and shw wasnt. thwrefore it was an unnecessarily long line.
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March 2023 by Stoopid S.
They got it all!I'm most impressed with their random Garden Section. Always sales and great selection....in a drug store! They also always stock Combos....a perfect snackGreat Ice Cream selections and BIG Beer, Wine and Liquor section. And the Pharmacy side has all the stuffStaff is always super nice and welcoming
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October 2022 by Elizabeth M.
Last time I ever step foot in this place! Last time I was with my kids and they wanted ice cream but none of the workers could be bothered to scoop/help us so we left. Today I needed to pick up a family member's prescription before work. Had to come back bc they open later then the store, only to find out when they say 9:00am they really mean 9:10. So I guess we're all late for work today.
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July 2022 by Sheila B.
Worst customer experience ever. I purchased a pair of garden gloves, paid by ATM card. I want offered a receipt, and didn't think too much of it. I literally walked out of the door and realized they were the wrong kind. I didn't even get to the parking lot. The guy that was next on line behind me was just finishing up his transaction. I stepped up and and said I needed to return the item. The cashier looked me in the eye and asked if I had the receipt. I said I was just here 3 minutes ago. You didn't offer me a receipt, so maybe it's on top of your trash can. She didn't even look. Just said "Well I would have torn it up". Then said she can't refund the whole amount if I don't have the receipt!!! I was shorted over $2. What a great racket. Just moving to El Segundo, but already know where not to shop. So disappointing!
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May 2022 by Jeffrey Ignarro
We moved here a little over a year ago and I was very happy to have a pharmacy that we can walk to. I was satisfied until recently when my daughter started on Adderall. Her doctor had been pretty thorough in his description of how and when to take it, but I didn't think it would hurt to ask the pharmacist our first time picking it up in case anything was missed. It is the short acting type, so the doctor said to take it in the morning and then expect it to wear off mid-day, so she should take another at that time. The pharmacist took a look at the bottle and said to take one in the morning and one at bed time. Adderall is very common and has been around for a while. I would expect a pharmacist to know how the short acting and long acting versions work and respond accordingly. I will be moving my prescription needs to the other pharmacy within walking distance which, actually, gets much better reviews.
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January 2022 by Google user
We moved here a little over a year ago and I was very happy to have a pharmacy that we can walk to. I was satisfied until recently when my daughter started on Adderall. Her doctor had been pretty thorough in his description of how and when to take it, but I didn't think it would hurt to ask the pharmacist our first time picking it up in case anything was missed. It is the short acting type, so the doctor said to take it in the morning and then expect it to wear off mid-day, so she should take another at that time. The pharmacist took a look at the bottle and said to take one in the morning and one at bed time. Adderall is very common and has been around for a while. I would expect a pharmacist to know how the short acting and long acting versions work and respond accordingly. I will be moving my prescription needs to the other pharmacy within walking distance which, actually, gets much better reviews.
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June 2021 by Al S.
This store is redone inside since the last time I have been here (although it has been a while). Looks so much better. This is review is to praise a place that carries thrifty ice cream, the cashier who helped me right away and the fact they had every flavor available. That said, do not be silly, get the chocolate krunch. The only issue I have always had here, and still exists, is you will be asked for something/money outside. It does not bother me much but I can see someone getting bothered or uncomfortable and management should walk outside and address, with respect for all. Thrifty may not excite or resonate with the younger folks but I am so happy to get a nostalgic treat - still as delicious as being a kiddo.
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May 2021 by Danielle Cummings
I visit this Rite Aid Pharmacy location regularly, and the pharmacists do everything in their control to help you in all ways they possibly can. The pharmacists here are very kind, listen closely, and the location is clean. I’ve tried other pharmacies (other than Rite Aid) and they could never keep my prescriptions straight as they had to be updated and changed. Thank you Rite Aid Pharmacy!
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May 2021 by Victoria Kofler
Always been satisfied with my services provided by the clerks and the pharmacists. They are helpful and patient, esp. when instructions are needed.
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August 2020 by Danie Cummings
I visit this Rite Aid Pharmacy location regularly, and the pharmacists do everything in their control to help you in all ways they possibly can. The pharmacists here are very kind, listen closely, and the location is clean. I’ve tried other pharmacies (other than Rite Aid) and they could never keep my prescriptions straight as they had to be updated and changed. Thank you Rite Aid Pharmacy!
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March 2020 by Film grunt
Doctor called in a prescription. Four hous later, at lunch time for me, I went to pick up. It wasn't ready, and wouldn't be for another hour. Are you kidding me?