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March 2024 by Wendell P.
Nope... I went in this store, ask the employee if they carried the item I was looking for, he compl ignored me, walked right past me, with no response. And I'm 6' 5, 270lbs, guess he didn't see me. Customer service does not exist in this store. I don't spend my money where it is not appreciated. Will never set foot back in this place.
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January 2024 by Erica T.
Helpful employees at the store, ample inventory and good selection, parking lot and street parking available. Stopped by to get some putty, paint, small brush and spatula to fix a small messed up on a set wall
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September 2023 by Timothy B.
This store has the best inventory of nuts, bolts, screws, washers and small fasteners you'll find in the South Bay and maybe well beyond! It might be a little overwhelming, but it's incredibly well organized - by metric, SAE, type, size, material and finish. If you need just one of something, not a pack of 5, this is the place. And, they don't charge an arm and a leg!
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June 2023 by Watter Lee
If you're looking for a one-stop shop for all your home repair needs, look no further than Southbay Industrial Hardware. From plumbing supplies to electrical equipment, they have it all. Their store layout is well-organized, making it easy to find what you're looking for. The staff members are incredibly helpful and patient, offering valuable suggestions based on their expertise. With their reasonable prices and excellent customer service, Southbay Industrial Hardware has become my go-to place for home repairs.
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May 2023 by Teddy Harris
They had just closed at 4pm, but the clerk re-opened up for me and my buddies. We got just a package of firewood. But that fire kept us warm on one of the most memorable nights of my life. This friendly man didn’t just open his door, he opened up a bright new future for me, filled with good times and kindness. Thank you South Bay Industrial Hardware.
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March 2023 by Elle P.
Do not recommend or use only if desperate. Sloppy work and poor customer service. They couldn't make a set of 6 keys correctly or be bothered to do the work right for $25 I paid, so I returned to the store, explained that one key didn't work at all and the other 5 took a lot of effort to turn and unlock the knob. I asked to have 6 working keys which I don't think is too much to ask of a hardware store that advertises they make keys. The non-working key was found to have been made upside down. They offered to polish the remaining keys and remake the upside down one. BEGRUDGINGLY - as in you are a pain for returning. Instead of just saying they would do their best to fix the problem in the hope of having a customer return to the store in the future, John's response after polishing the keys was they "were exactly the same as the original." His arrogant opinion, meaning the keys will work like the originals. The copied keys made at Industrial Hardware still require a lot of effort to turn and unlock the door - unlike the original keys - yet, in John's mind he'd done his part due to his short-sighted vision. BTW, "John" who has commented on many post here about "new management" when posters complained about attitude is the very employee or is it owner? with an attitude. Just read his replies to the posts here to get an idea of his mindset towards people who give him business. Two other employees that I originally spoke with upon entering the store tried to be helpful, but it's clear they follow John's direction. Our conversation continued to go downhill as he literally followed me out the door still yapping away. I'm sure that just like the other customer concerns posted here, John will explain away his poor behavior and service and blame the person who tried to do business at Industrial Hardware. It's too bad because this local store (which is the reason I went there in the first place) could do really well with a friendlier and more personable helper who appreciates customers, but there's absolutely no effort with this at Industrial Hardware.
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November 2022 by Kita G.
Go somewhere else! I bought an item a week ago and asked the clerk for his return policy. He said to bring it back within 7 days. When I returned the item, the same clerk said there's a 10% charge because I originally paid with credit. Where was this information when I asked about the return policy last week? He was very unapologetic. Poor customer service. Certainly won't be coming back.
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November 2022 by Viviana T.
I was helping friends move in and we realized we were missing parts of the build. We ran into the store and were able to find everything we were looking for. The owner John was so helpful. Great customer service, very friendly, and helpful staff.
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September 2022 by Leslie L.
This hardware store in downtown El Segundo had EVERYTHING we needed- so much stock in a small store and owner was very nice and super helpful!
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July 2022 by MP Moore
They have things you wouldn't find in the "big stores"
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July 2022 by Rita Loy
This is an excellent example of a very good local Hardware Store. I was looking for a nylon washer they had the exact size that I needed.
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April 2022 by Scott Adkins
Great customer service and I had my keys made quickly.
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April 2022 by Timothy S.
These guys are great, unlike a lot of other smaller local shops. As an electrical contractor, they are my go-to guys when I need large pipe threaded. A lot of places won't do it anymore.
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March 2022 by Robert Harencame
Old school hardware store. Pleasant and friendly employees. They had what I needed and I was in and out.
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January 2022 by Dennis Nesky
Need an obsolete part? This place is AMAZING! They have stuff that hasn' t been made in decades that you won't find at the Home Depot!
