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September 2023 by Budha Tharpe
Really antiquated bank I have banked with them for years and progressively have gotten more and more annoyed with the service. I wonder if the bank is on the verge of closing.
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July 2023 by Javier
No work ethics nor customer service is needed to become a bank teller. I was in line with my daughter to deposit some coin rolls. The teller was slouching on his chair looks at me, stands up like he’s force to do so, nods his head and signals me to come here with his index finger. All of that just to hear about the coin rolls are short and wrapped incorrectly with the wrong wrapper. At least put effort in providing customers with other alternatives, What a joke. Whoever is in charge, educate Christopher about customer service and let your employees eat sour candies while at work. The facial expressions don’t help in this case.
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February 2023 by Serena Meyer
I love my bank!
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February 2023 by Shum Fong
I been with Mechanics for about 50 years
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October 2022 by Farzin - Seyed Lavasani
very friendly clerk, grade branch manager. They helped me when I went to the bank one minute before they close. That was a greatexcellent customer service. They listen to my request carefully and helped me in the The best way that they could. Thank you so much for your customer service.
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October 2022 by Seyed Abdolreza Lavasani
very friendly clerk, grade branch manager. They helped me when I went to the bank one minute before they close. That was a greatexcellent customer service. They listen to my request carefully and helped me in the The best way that they could. Thank you so much for your customer service.
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February 2022 by Zeaira B.
Worst branch I've ever been to , that old white woman is rude, ugly spirited & makes that branch super uncomfortable to go to , the manager (younger Indian woman) watches her be rude & doesn't correct it, but her tone with other customers who arnt one of her "buddy's " is pathetic & unprofessional, which is also pathetic on the managers part for even letting her actions be excepted, I don't know if she's just spent her life there that's y u keep her?? But I canceled my account due too it being so annoying to bank somewhere that isn't there to serve you instead They make your day harder @ this location ( She should of had better training but they should higher some people who smiles) or just fire her so the customers can , Ive been banking with them for over two years & felt the same horrible energy fro that old white lady it's been so long since I went back I don't know her name but my description should click
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November 2021 by Ria T.
Moving to El Sobrante in the 90s, it was strange that everyone here would have a little smile when talking about Mechanics Bank as if they were proud of--gasp--a bank. Even learning the story of the history of the bank and how it is truly local, pride and affection for a bank seemed odd. Having a financial crisis from my own mistake that would severely harm my family, I called several people in the Call Center to get unusually kind, supportive, empathetic staff 99% of the time. My meltdown was complete by the time I talked to Jury, the Manager of the San Pablo Dam Road branch. Sobbing and hysterical I kept thinking, "Businesses hate drama. He's going to hang up on me." Instead he problem-solved for me, reconfigured usual practice, showed profound empathy and compassion and saved the day plus what remains of my sanity. He saved my tiny dynasty, completely solved my problem, and left me feeling as important to Mechanics Bank as a billionaire with my paltry income. The bank service faltered for a year or so when it joined a Texas bank and lost the fabled founder, but my experience is that it's even better than before. Now Mechanics Bank and Jury are on my daily gratitude list. Thank you, Jury.
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September 2021 by M. W.
After 20 years of dreading any interaction with this formerly creepy branch, but keeping some minor accounts there because it's close, things have changed. The new manager, Mr. Zamora, is like the sun finally rising on a wasteland, and bringing it to life. I have only had three or four financial interactions/conversations with him, but it has been an absolute pleasure. Not only does he help answer the phone when it's busy and do chores like wire funds, he is personable and charming and most importantly, competent. I have a completely different opinion of this branch now. Two thumbs up.
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July 2020 by Tracy U.
This is follow up to my last review. I had gone to this bank on Friday to open an Estate Trust Account to deposit $1.6 million once a house sale comes out of escrow. Mike gave me information and demanded documents which, I have since learned, and NOT legally mandated. I have also further discovered that had he wished to do so, he could have assisted in setting up this account, which he has authorization to do. So I do not understand his attitude, his refusal to try and work out a solution to open this account, and his demand for things which he did not have to demand in order to open an account. I went to First Republic this morning, and they were delightful. I wish I could give this El Sobrante Bank zero stars for horrible customer service and bad management.
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November 2019 by Allison P.
Can I give negative stars.?? Mike the manager...the worst. I had my atm card compromised and they refused to give me another one...basically stating it is my fault. I bet if I had a ton of money there they wouldn't be doing this. Save yourself the teouble... go somewhere else!!!!
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October 2019 by Kristen Cole
Bank should be open at 9 a.m. as posted on door. It's 9:20 a.m. and still not opened.
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September 2019 by Bryan D.
Really disappointed in the branch manager Mike. I've held an account with Mechanics for 32 years...
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July 2019 by Martha B.
I have always had excellent customer service from Mechanics bank in El Sobrante. Most recently (today) I called about an issue with my debit card - a transaction was denied due to suspected fraud (I was traveling, so in an unexpected location). I called the bank directly - a real person picked up the phone immediately - no need to go thru menu options of push this or that number. The bank officer was courteous and more than competent. She researched the problem, verified my identity, cleared the card so I wouldn't have any more difficulties, and then we set up a better means of communication so I wouldn't have this problem again. All with one phone call, and minimal wait time. Other financial and insurance agencies I've tried to deal with recently have been too automated, impersonal, and even after reaching a live person I still had problems with them. On a couple other occasions in the past few months I've walked in to the bank to make changes to my account, and also received excellent service by friendly, sympathetic, and knowledgeable staff.
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January 2019 by MARIA HERNANDEZ
I usually use the Mechanics Bank in Berkeley because its more open and they don't have bullet proof windows. The customer service just really got to me this time. I closed my account and won't be using this bank any longer.
