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June 2023 by Lauren DiQuattro
I’ve recently rented a 10ft U-Haul here 2 weekends in a row, and had a great experience. Staff was very nice and helpful. I checked in and out in person, and the whole process was quick and easy. The only problem I experienced was that I ordered furniture pads for my first rental, and discovered they didn’t carry them at pickup. Other than that, everything went smoothly and there weren’t any surprise charges or price discrepancies. I’ll probably be back the next time I need to move furniture or any bulky items.
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May 2022 by Jeff Nunes
Just stay away. Aweful customer service.
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May 2022 by John R.
Great experience here with service for a U-Haul rental. Was helped promptly and was in and out in no time. I made it back just in time for closing to return the truck and realized they offered propane fill up as well. Even though they had shut off the propane for the day they went above and beyond to accommodate me and help fill one of my tanks. Really appreciated this, I'd be happy to return in the future.
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January 2022 by erik cleaver
Excellent service and friendly staff!!
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November 2021 by Alison G.
I had a great experience here. I originally rented from another UHAUL place down the street (the Windy flat RV place), but when I got there they said they were closed and wouldn't let me pick up my van, despite me having a confirmed reservation that I already paid for. That was frustrating and I was really worried about not being able to do my move that day. I ended up going down to this arco location to see if they could help. The staff member was really nice about my situation and helped me rent a van right away. They had a few vans on site ready for a last minute reservation. They really saved the day and made the process super quick and easy. Having it location at a gas station is also a plus for making it easy to fill the tank at the end before returning. Would recommend!
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October 2021 by Hayman Abdullah
There is not a single sign for a drop box in this location for after hours drop off it's 9:00 pm and i have to come back tomorrow morning to drop off the keys. Hopefully i don't get charged for being "late"
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September 2021 by samy ali
Check before signing they will add stuff to the bill without notice and without authorization until the end when u return the vehicle. I did opt out of insurance coverage but they added it to my bill once I came back despite asking to keep everything the same as I ordered online. My advice, keep eyes wide open!
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December 2020 by Amy Rynearson
ARCO EL SOBRANTE easy U-Haul rentals.Very pleasant cashier. Thank you!! Again!!
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April 2020 by Jasmine G.
M.K was very helpful when I came in to pick up a U-haul truck. He gave great customer service, and explained every detail and was very polite. Thank you for an awesome experience with U-haul.
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November 2019 by Jan Lewis
Poor customer service, you make a reservation, when you get there there is no reservation.
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September 2019 by Juan Romero
Returning the truck was an excessively annoying experience compared to other U-Haul locations. Was asked to repark and then add a single gallon of gas and repark. Really a nuisance
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September 2019 by Robert Rusch
Took hours longer than expected to just rent a van
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June 2018 by Ellen Jones
I would give negative stars if that were an option. Nightmare from start to finish. Trailer was not available at the reserved location. Took 4 hours to install the hitch. Electrical wiring was incorrectly installed so had to return to install location to correct that. So much more stressful and complicated than it should be.
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December 2017 by Phillip Mitchell
The propane station at this location is always not working
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September 2017 by Marty W.
I had made reservations for a one way, 5 í— 8 cargo trailer to move my son to UC Irvine. This was my first time renting a trailer but had watched all the U Haul youtube videos online so I had some knowledge of what to do. All the videos said that someone would check the hook ups to make sure it was safe to drive before leaving. Not here!! After paying for the trailer, the clerk hands me a wire cable and says "the trailers in the back". I asked if he could help me since this was my first time, but he said "I can't, it's simple to do it yourself. Luckily I watched the videos but still had problems. First the safety chains were too thick and long to fit through the opening in the hitch and attach to itself. So wrapped all the excess around the handle of the trailer then attached to car hitch. But secondly the lights didn't work on the trailer. Most of my drive g would be at night so this would be extremely dangerous. I told the clerk that the lights weren't working but he kept telling me that no other customer had problems with the lights and it was my vehicle. So I rechecked connections to vehicle and trailer, still nothing. Ten minutes later he comes out with another cable. It still didn't work so he said "see it's your car". I spent another 10 minutes trying to get it to work but finally told the clerk that I'm not renting the trailer since the lights don't work. That's when he brought a new cable to me and I put it on and the lights came on. IT WAS HIS BAD CABLES, BOTH OF THEM THE WHOLE TIME!!! He never checked my hookup or anything as I drove off. This location should not be allowed to rent trailers just for the safety of the highways!!
