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February 2024 by Haled H.
I serviced my car with AAA in Elk Grove this past Saturday. They provide good repairs and good customer service in a timely manner and cost effective way.
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January 2024 by Lisa M.
Got an oil change it it only cost me 45.66. Jerry was very helpful and courteous. I will keep bringing my business to this location due to the outstanding customer service.
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January 2024 by Aris P.
Last week we went in and Made an appointment for today 1/03/24 at 7:30 a.m. We ask for an appointment reminder card, which we have. Hubby went in today at appointment time. The person initiated could not find our appointment (hubby left the reminder card at home). The service person told my hubby that the appointment time is 1/05/24 at 7:30. Hubby returned. I called them back and spoke to a Brad. I told him that we have a reminder card that the service advisor who made the appointment gave us on the day we made the appointment. He said that it must have been entered into the system incorrectly. He said sorry for the misunderstanding. We cancelled the Friday appointment as we have plans for that day.
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January 2024 by Maryann G.
This place is great, the price great too the guys,, wonderful. I had an appointment to get my car check last Tuesday. I forgot and never went. They were kind and understand and made another appointment today.. They checked out my van and changed the oil .It didn't take long at all and off I went.. Thank you AAA on Bruceville,
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December 2023 by Mike W.
Not up to snuff on repairs . I wish I took my vehicle to another competent shop and had it done right the 1st time . I don't see them staying around more than a few years not doing good work . Great location but a reputation of half measures will catch up
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December 2023 by Tiffany Perez
This location is the best! Easy to schedule reliable service and great environment won’t go anywhere else.
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November 2023 by Marilyn R.
I received a postcard in the mail advertising an oil change for $39.95. I called and made an appointment, confirming the price for a simple Ford Fusion. When I arrived, I was informed the oil change would be $69.95! Why? The two bored men at the front desk explained that my car takes more oil! They condescendingly said they could offer me a $10 discount for being a AAA member. I walked out and urge you to beware. What's up with the bait and switch pricing AAA? I expected better from you.
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October 2023 by Manny P.
Had a real good experience with Jerry. Have an older car that needs a lot of work and he gave us a couple suggestions on work that I could easily do at home. Looks like I found my new shop!
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October 2023 by Sharon Cathey
I bought my 1999 Porsche Boxer in for repair due to the 250 temperture light kept blinking on/off was a litte nervous andskeptical since this was not a Porsche Repair shop.I phoned AAA, spoke with Brad Glincher Service Advisor for the Elk Grove AAA Auto Repair location. I explied to Brad my issue and concerns being that this is a Porsche and you just dont take this kind of car anywhere for service :) Brad confirmed that the car would need to have a diagnostic to determine the issues repair's were completed. The service that I received was exceptional. Brad kept me updated throughout the entire process, This is my new go-to repair shop for all of my car needsAAA Elk Grove Bruceville Auto Repair Center. Make sure you ask for Brad you will receive outstanding promp, professional service .
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September 2023 by John Ella
My car at that time was affordably diagnosed at CSAA Bruceville Rd. Repair Shop as having transmission problems. I was able to have my car towed to a nearby dealership who traded in my car for a new SUV with affordable payments:)
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August 2023 by Teresa T.
Had issue yesterday starting my car at a gas ststion. Aaa tow came later than what i was hoping for but i know they get busy and but i also know they all separate from each other service. Got to this aaa repair shop at near closing. Front service personnel Jerry was patient and understanding and courteous and explained detail of having to do diagnostic even though i was informed it is a starter issue and not battery. I was given estimated price and discount ahead of time. I understood that i was late and everything will be done the next morning but he informed me this will get done first thing out. I told him i already missed work that day and don't want to miss the next day tomorrow and i need to have it done by 2pm. Ive learned over the years service repair shops can tend to get busy and sometimes things dont go as plan. I was satisfied when it was done several hours from what i planned. I test my car and it restart each time so i am satisfied . Was informed Got 2 year warranty. This is first time i came here and i am happy with service. Thank you.
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August 2023 by Tanya Thomas
great service, friendly price was better than any other place i’ve been for oil/filter change and took about an hour.
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August 2023 by Eden H.
Best AAA experience! Everyone was extremely kind and professional. Great customer service. My car was in and out in no time!
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July 2023 by Emily N.
Not sure why this place has decent reviews but I felt pretty much scammed here. I came in for a battery replacement and was pretty much charged a higher price compared to other dealerships that I've called. Crazy huh. You would think that because since you're a "member" the price would be lower than other places but guess it's the complete opposite. Guy at the front, I think his name was Jerry, (bald white looking dude that speaks Spanish) responds in the most condescending tone did you want to get a diagnostic as well trying to trick me into purchasing a service that I did not need. I was also apparently given a discount for my battery replacement prior to me being upset. Y'all tell me if I'm wrong but $213 for a battery replacement is not a discount but hey what do I know right, Ima girl and they'll just tell me whatever. Also doubt that was a discount when other dealerships gave me a cheaper rate for the same exact service. Unfortunately the other places were completely booked and I did not have the time to wait until the next day to get it done so I sat there and got scammed. I mentioned to Jerry that other locations gave me a cheaper rate so how is that possible to be a member but still paying more? I just didn't understand that. He did not say much, acknowledged his wrongs, or even give me an explanation. I quickly proceeded to handing him over my card to quickly finish up the payment process. This man was super rude, condescending, and had a stank ass face the entire time. If you took the time to read this, please save yourself the time and trouble. I pray that this post helps someone out. If you're a girl, plz have a backup option. I will not be coming back and I hope their customer service changes by having a different person at the front.
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July 2023 by Vicente Le
Jerry, the service advisor does a great job keeping you updated on your car. Their mechanics are really great people. They ran a diagnostic and did not find 1 of the 2 problems I reported. They fixed the 1 problem and assumed the other was fixed as well. Which is fine, until I wanted to bring the car back because it still made noise. They wanted to charge me another diagnostic to find the problem that should have been diagnosed with the first diagnostic.Jerry owned up to it and finally let me bring the car in for a diagnostic. They diagnosed the car and the fix was simple so I did it myself. Car is no longer making noise.Great thing is your car is protected by a warranty when you get it fixed at AAA Repair Center.Huge Tip: Call AAA customer service and talk to a supervisor for problems at any center. They gave me instructions and told me I shouldn't have to pay another diagnostic for a problem that should have been found in the first diagnostic.
