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November 2023 by Megan M.
Eli and Gary always service my car efficiently and effectively! Even with a car over 10 years old they make sure it stays running smoothly and that I know my options - preventative maintenance, what needs to be done and when and what I should get done to my car.
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September 2023 by Master J
I made an appointment a day ahead of time. Came in at 9am and dropped my car off. Called back at 11:30 and they HAD NOT STARTED on my brakes. Didn't order the part until I dropped it off. If its been a problem in the past of people not keeping appointments...MAKE THEM LEAVE A DEPOSIT!! It's now almost 2pm and I still don't have my car. UTTERLY RIDICULOUS!!Service: Brakes
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September 2023 by Pagette B.
My new car had trouble driving one morning and was fortunate to have AAA towing service. I had no idea that they had an auto shop and I jumped to the opportunity to have it towed to the shop in Elk Grove.They solved and fixed my car the same day saving me time and money. I am an extremely satisfied customer.Page Bryson
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September 2023 by Lupe Carrillo
Great customer service. Friendly and informative definitely recommend. Replaced my brakes on a short amount of time.
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September 2023 by kenneth fletcher
Techs were all professional and informative. Very helpful diagnosing my problem and giving solutions.
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August 2023 by Kamaran Jaleel
Been member for 40 years.needed headlight bulb replaced bulb and housing were exposed only thing I needed was somebody to show me how to release the bulb from housing there is a trick would takesomebody less than then a minute to show me. It was an emergency as I was leaving town and traveling at night. The people in the office couldn't be bothered. CANNOT HELP MAKE APPOINTMENT NEXT DAY. CUSTOMER SERVICE STINKS..NO FLEXIBILITY. 1st BAAAD Experience experience Experience experience
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August 2023 by Margie R.
Once again, AAA Orchard Loop gets our appreciation for great customer service, thorough car inspection and repair! We really appreciate that the mechanic tech, David, explained everything he did and what we need to look for in future repairs. We appreciate the time he and Eli gave us. We highly recommend anyone looking for a place to have their car serviced/repaired to check them out.
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July 2023 by C B
Friendly service, Quickly carefully placed my vehicle on the tow truck. Seeing I'm from out of town, gave me good review of shop my vehicle was going too. Called to let me know my vehicle arrived safely to shop.
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June 2023 by Billy D.
I'm a AAA Member, and thought I would try out this new repair shop. Very good customer service, accommodating, and fast. I really enjoyed the personnel's friendly service! Thanks!
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May 2023 by Melissa Hicks
These days, customer service is somewhat of a rarity but experiencing the level of customer service excellence exhibited by ELI gives me hope. When I walk into the AAA repair facility he greets me as if I am family, Eli is always kind, listens intently to assess my need and then thoroughly explains everything in simple terms so that I can make informed decisions regarding service, cost and timelines I'm comfortable with. He knows I have a young grandchild and strives to get my vehicle back to me as timely as possible without compromising quality of work, which I greatly appreciate. I could go on and on about how much I appreciate his patient nature towards me and I'm sure, all of his clients, but I'm pretty sure he already has a big reputation for being a great guy which I venture to say is probably true of him outside of his job at AAA. Eli is the reason I keep coming back, Point blank period.
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May 2023 by Geraldine Crump
Couldn’t ask for better service. Eli was very concerned that everything I asked for was done and that i was satisfied. Would recommend anyone to go to them.
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April 2023 by David Cooper Jr
Good service but expensive
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April 2023 by Erik Skonovd
This place is not trustworthy. Don't think because it'd AAA your in good hands. This place pushed a valve cover gasket replacement when it wasn't leaking at all. Never a drop of oil on my driveway or in the engine compartment. Avoid this person's business they push stuff you don't need in the name of making max $$$
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March 2023 by Patricia Frumusa
Excellent service! Everyone is professional and friendly. Tenaya and Gary are on top of it! They go above and beyond to ensure all details are taken care and that I am satisfied. Quality of work is great, as well. Highly recommend.Services: General repairs & maintenance
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February 2023 by Taj Gulamani
Eli was great
