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December 2023 by Emma F
I recently went to these guys with my own parts and I needed them to change all my belts and pulleys including my water pump. The mechanic told me that they couldn't use the parts I brought in because they have to use their own parts because they are warranted.. so I said ok. Anyway I let them order their own parts and let them do the work but when I got my truck back from them the parts that were installed still looked old and my truck was running even worse than when I brought it into them. All the pulleys still look old and rusted and my truck squeals like crazy and I was told by another mechanic not from this shop that the belts look old and worn and who's to say they even changed my serpentine belt because it's hidden where I can't see it. I've taken my truck back to them 3 times already just for them to say the problem is fixed when it is clearly not. I spent $1300 for my car to work even worse. I will never come back to this mechanic.
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October 2023 by C W
This place is much cheaper than when I bring my car to Elk Grove Honda. Unfortunately, they’re unreachable by phone. I’ve tried calling them on 4 separate occasions (on different days), and each time it goes straight to a voicemail that says their box is full and will not receive messages. If it wasn’t for that, I would give this place 5 starsService: Wheel alignment
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October 2023 by Freedom Guilherme
John I'm office and his mechanics have always been great.. any issues you have they take care of it.. they're always so super busy but they always try to take care of you..
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September 2023 by Zachary S.
I took my Audi A6 in to diagnose an oil leak and to perform routine services. Prior to Auto Tech all services, maintenance, and repairs were performed solely by Elk Grove Audi for the duration of my cars life. I could not get an appointment with Audi's service department immediately and did not want to risk driving my car potentially causing damage after discovering the oil leak. I was referred by friends and family to Auto Tech since this was an unexpected problem that needed to be addressed immediately. Auto Tech was able to get me an appointment the following day after calling them and assured me they possessed the qualifications, knowledge, and experience to work on my car. After 2 days and a thorough inspection, Auto Tech was able to diagnose the oil leak and another problem my car had which I failed to notice myself. A full diagnosis of the problems, repairs, and cost was provided to me by Auto Tech via their user friendly website. Auto Tech Service Advisor Phillip Tran gave me a call and explained in detail the diagnosis and additional issues they found which gave me the honesty, integrity, and professionalism I was looking for. After approval of the repairs and cost, my car was repaired and ready for pickup after 7 days. I specifically requested OEM parts only be used for my cars repairs which understandably caused a longer repair time. Throughout the days of repair, they answered my calls and gave me progress updates and a tentative date of completion. My car is now back to full performance and drives like new again. I am glad I found a reliable and honest shop that cared for my car as much as I do. Additional to the referrals I will now give my friends and family for this shop, I find it only deserving to give you my honest review and experience as well.
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September 2023 by Alejandro Garcia
Best auto shop in the area! Outstanding customer service, experienced and knowledgeable technicians and fair prices. Elizabeth was very helpful and professional at all times and Luis performed a wonderful job in a timely manner. I will never go to a different shop.
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August 2023 by Long T.
Dirty job work, not quality work if you don't want to get trapped and stuck with them don't go there
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August 2023 by Danny Perez
I was very disappointed when I discovered my usual place for auto repair was closed for business; so, I researched, found Auto Tech Service and Repair, and resolved my "check engine" issue. Auto Tech Service and Repair is now my "Go To" place for auto repair.
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August 2023 by R C.
All I can say is that I am extremely happy with my car right now because since I bought it from CarMax I've had issues with the brakes but it drives much smoother and the brakes seem more solid than ever. Traction and suspension seem to be much better also. It FINALLY feels like a new car. I notice they still squeak but hopefully its just the breaking in process. Anyhow, . I took my car to Elk Grove Ford in May after purchasing the car the 3rd of March from CarMax and the brakes were metal to metal and there was a broken axle which is why I kept hearing a clicking noise and told them about immediately but they ignored it as long as they could anyhow CarMax paid for repairs as they should have and Elk Grove Ford put new brakes and rotors on there and replaced the left axle.. but June 3rd my brakes and rotors were gone again metal to metal?? What the heck and then I took it back to Elk Grove Ford and they told me that there was no warranty on the brakes and they were going to install an ABS module but they said the ABS Test had passed and it was just a guess.. A guess? I don't need anybody guessing at what is wrong with my car ...I need clear concise results. That is why after making a phone call to Auto Tech and repair I spoke with Philip who agreed that it was abnormal to go through two sets of rotors and brakes in less than 4 months... Elk Grove Ford however said it was because I had a heavy foot. Don't ever take your car to Elk Grove Ford to get repaired they will charge you up and it was over $1,000 the first time and they wanted over $1,000 the second time with no guarantee and all I got was 7,000 miles out of those brakes and rotors they had installed. However Auto Tech and repair came in to save the day and they diagnosed my car and turns out not only did I need new brakes and rotors but I needed brake calipers and my brake lines were probably contaminated so they replaced those as well which they should have anyway and the service was excellent and they are very busy and swamped so it may seem as if your car will take forever to get fixed but they have a lot of technicians so things seem to move pretty quickly they had my car for 2 days and I am certain it could have been repaired a day sooner but we were sort of waiting for CarMax to get on board with the repairs again which they did. This whole process has been spanning over the last 4 months and I'm very glad to have what feels like good breaks on this car for the first time. I am going to be taking it in for a little squeaking noise to make sure that things are progressing correctly but I highly recommend Auto Tech and repair.
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July 2023 by Sophia Victoria
My family and I have been coming here for years! They have quality services, always with a 1 year warranty. Great, prices and discounts. John gives all his customers great service and always communicates thoroughly.
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June 2023 by D. Williams
I was referred to AutoTech when the transmission for my vehicle went out. The mechanic was searching for replacement parts and discovered a "recall notice" for the transmission from the dealer. AutoTech suggested I check with the manufacturer which I did. The manufacturer offered to replace the transmission at no cost. I was impressed with AutoTech for suggesting a solution that wouldn't cost me. I saved several thousand dollars. I highly recommend AutoTech.
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June 2023 by Gina S.
Quick and easy experience with fair price for my front rotors and brake pads. Dropped off my car and got it back same day within 4 hours. There were a lot of cars parked in the lot so I thought it was going to be a much longer wait.
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May 2023 by Jessica
They told me to bring my car in at 8:30 the next morning and I did. I called at noon & they said they were on lunch but I was 2nd in line. Called at 3:30 they had no information for me & my car hadn’t been looked at yet… they close at 5. I ended up just going down there and they had my car outside with the trunk & hood open. Said my battery was in “great condition”, wasn’t throwing any codes & nothing on the dash so there was nothing they could do… my car DIED 2 days later. The battery was so bad it wouldn’t hold a charge for more than a few minutes. They took all day to “diagnose” my car and didn’t even actually look at anything besides a test drive. They need to stop taking more cars than they are capable of working on. Wouldn’t recommend this place if it was the last one open in all of sacramento.
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May 2023 by Bano Mayorga
My wife and I always have our vehicles serviced with no problems. Honest and fair. Thanks
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May 2023 by Eugene R.
Outstanding with the utmost ethical practices. They are one shop that I recommend, and I have been going to that shop for many years. Big thanks!
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April 2023 by Richard Mandonca
Me and my family had been coming here for years but not anymore. My mustang has a serious bogging and misfire problem and went in to get it fixed. Also replaced the clutch, flywheel, and throw out bearing. They ran a couple tests and determined that my head gaskets were bad. Fair enough but instead of getting the heads resurfaced they went and bought new ones which was expensive. Fair enough. They did the work and I cane to pick it up and the car had the same problem. I spent 5k dollars for them just to not fix it. Also the new throw out bearing is making a ton of noise. Took it back in and they ran tests and told me there was no problem and they didn't know what to fix.Services: Transmission
