BevMo! is a popular specialty beverage retailer with stores located across California, Arizona, and Washington. Known as the number one on the west coast in its category, the store aims to make shopping for beverages fun, whether in physical stores or online. Customers appreciate the wide variety of beverages available, including specialty wines, beers, and ingredients for drinks. Staff members are often praised for being helpful, knowledgeable, and friendly, with many customers noting the assistance of employees like Emily and Jamie in finding specific items such as Belgian beers, Turkish Raki, or ingredients for unique drinks. One customer highlighted the staff’s willingness to suggest quality alternatives and help with specific needs across multiple visits. However, experiences with management vary. While most reviews mention positive interactions with staff, one customer had a disappointing experience with a manager who was perceived as unhelpful and unfriendly, despite having purchased from the store before. This customer received a follow-up call from a supervisor, which improved their opinion and led to a higher star rating. Overall, customers enjoy the variety and helpfulness of the staff, making BevMo! a go-to place for beverage enthusiasts. The store’s philosophy emphasizes fun and discovery, encouraging customers to find new favorites and return for more. Despite some negative interactions, the store’s helpful staff and wide selection make it a favored destination for beverage shopping.
