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December 2023 by Lillie B
The first time my family and I entered the store, Alicia greeted us and was very helpful and welcoming. She helped us find the perfect bed for our daughter. The store is great and so was the customer service!
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November 2023 by Loretta Halpin
Michelle was our sales person. She was very accommodating and patient with us. She even offered me the use of a transport chair, which I greatly appreciated. It enabled me to get to see more chairs that I was shopping for. I'm looking forward to the delivery of the chair next week . Bob's furniture is truly GREAT! I know it has the word "discount " in the name, but it's truly good quality at a reasonable price. Give them a try ,when you are in need of some new piece of furniture.
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November 2023 by Geoff Mayfield
Bought a dining room set. Picked everything up and when we went to assemble everything we found one piece that wouldn’t tighten all the way. I called bobs and they’re replacing the part, but I have to now disassemble the entire table, wait an entire week for the new part to arrive, drive back to bobs to return the defective part and pick up the replacement, then reassemble the entire table. Good customer service would have had a replacement part available the next day. Great customer service would have delivered it, disassembled the defective table and reassembled it for free.
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November 2023 by Kevin Murray
Tried to up sell me over and over , then when I finally agreed to an 800 dollar mattress salesperson said bob’s would deliver next day for an extra 100. I told them that was a selling point and I could happily take it home without paying the delivery , but apparently mattresses are not available at store so youre forced to pay for delivery. That did not happen, no mattress on agreed upon date , no compensation, very disappointed. Was told the earliest I could get delivered was 3 days from now.
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November 2023 by Karen Newlin
Very nice & helpful but not pushy staff. Husna helped us initially & Michelle helped us when we came back with material swatch to make sure the chairs would work with our sofa. She wrote up the deal since Husna wasn't there. Highly recommend both of them. Can't comment on furniture as it is not yet delivered.
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September 2023 by Iris Frazier
At first I was apprehensive about buying from Bob's because of the discount name. I thought it would be cheap looking junk .But much to my surprise, I found exactly what I was looking for. Nice affordable chairand tables, that looks great ! The salesperson was excellent! I don't remember her name, but she helped me from start to finish..I highly recommend Bob's in Elk Grove. Also, they delivered everything within days, not months like other stores.
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September 2023 by Renita Godbold
Lisa was top notch! She has great style and suggestions. We built a whole entire house very quickly. Would definitely recommend her and that location.
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September 2023 by Mariah Hickman
Not great quality for the price. Bought Laurel Gray Bob-O-Pedic Queen Sleeper Sofa, after all said and done, the bed is horrid, and you can feel it through the couch while sitting on it. I returned it within the allowable window (3days), had to be on with customer service for hours and transferred multiple times just to exchange for a nonsleeper and took over a month for the new on to be delivered, and was supposed to receive a credit for the difference (over $400) but after many times of getting the run around from "customer service" never got the credit. A year later and it is already wearing out, I am a single woman with no kids, this should have held up better for $1200.
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September 2023 by Raj Shah
I came in there knowing that the last time I came in I found a great bedroom set, but they didn't have in stock. This time I came in looking for a living room sofa sectional and Jennifer was amazing. She was new to the job, but was excellent with her service and determination to learn and get things right. It was a flawless exchange and I was able to get everything I needed by next week delivery, including a piece that came in early. I'll do a follow up email, but I'm really happy right now. Thank you Jennifer, for making this shopping experience great!!
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September 2023 by Elaine Vang
I went to Bob's last weekend. Originally, I was only supposed to look for a TV stand. I had the pleasure of being helped by Eugene. He was phenomenal, sweet and informative. Its like he knew what I wanted and read my mind when he was giving me advice and additional information. Very patient with me through my experience. I walked out with not only a tv stand but a dining set and a king size bed frame. Super happy about my purchase!I also want to commend the delivery drivers, Carlos and Cristian. They were quick and efficient. They came in a timely manner and notified me ahead of time before their arrival. I didnt even realize they were working on assembly my furniture because they were that fast! Truly happy with my experience.
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July 2023 by Kathy Cline
Prices are great. Saleswoman was good!
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July 2023 by Alice E Vezia
So far I'm more than happy with my purchases. If you could assure me of cleaning the guey spot on my sale carpet, other than suggestion I was given, would be most appreciated. Other than that, I patiently await second part of purchase.Thank you very much...
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July 2023 by life of Prokopovich
These guys made it super simple to shop pay and leave with a delivery date. Great store with beautiful furniture selection. My daughter loves her bedroom set.
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July 2023 by daniel jaramillo
Bob’s Discount Furniture has the best prices and wonderful customer service! Alicia is super helping and friendly. She helped us buy a couple of furniture pieces and she made the process super easy. They also have free ice cream, cookies and coffee, the kids enjoyed themselves while we shopped. We definitely recommend Alicia and Bob’s Discount Furniture store! 5 stars!!
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July 2023 by Kendra Miller
I’m not usually one to post reviews but today I went to Bobs Discount Furniture with my mom and sister looking for a sofa bed for my apartment. My family went to the store this past Friday and received excellent customer service from sales associate Lisa White. Unfortunately, not a single sales associate even acknowledged our presence let alone tried to assist us today. Instead the sales associates that were available to assist customers completely ignored us and only talked to each other. We ended up leaving shortly afterwards as it felt like we were not welcomed at this store. We may try looking for a sofa bed at a different Bobs Discount Furniture location.
