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March 2024 by JL N.
According to Google, Yelp, and the Burlington website, this location's closing hours were 12AM. As I was about to walk into the store at around 10:45PM, the manager rushed to the doors to close and lock up. She didn't even have the dignity to look at me in the eye. I gave them a call and Deana (Dina?) took my call and was courteous and kind despite my confusion and frustration. She said they closed at 11PM and I stated how the manager just locked the doors. If the store was open for another 15 minutes, why did she lock up sooner? The miscommunication and disconnect about the store hours was annoying but the associate who took my call was at least kind and apologetic about the confusion!
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February 2024 by Melissa L.
If you have health conditions with bladder issues don't shop here, they no longer allow you to use the bathroom. They expect you to hold it while you wait in their line that goes around the store because no matter how busy they are, they only have one to two cashier's. Not worth shopping here anymore!!!
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February 2024 by delbert d.
Great prices but the wait time to checkout is forever. Been in the line for 15 minutes already. No sense of urgency.
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February 2024 by Sheryl shaffer
It says open till 12 on here and when you call their number it says open till 12am. Well I drove all the way from Stockton and I was like up to the door and it's 11pm. And someone walks to door and says that they are closed...like really yall need to fix your hours.
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January 2024 by Paula T.
The store was organized and clean but empty. Lots of almost half empty and mostly emptied racks throughout the store. They had a ton of socks and miscellaneous items, like ramen, candy, chocolate, pillows, soap, body wash, but not much variety of other things compared to Ross or Home Goods. Their Valentine's Day gifts and decors are almost non existent, so I would suggest shopping elsewhere for those. I was looking for gift baskets or gift sets, none were found. Their body wash and hair products are as pricey if you were to buy it at a department store. They only had one cashier working when I went there on a Tuesday night around 7pm and the line was long.
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January 2024 by Ashley M.
Its really disorganized and dirty inside. Restrooms are always closed. Small inventory for such a large space and unfortunate staff incharge of the place. I found a pack of Nike socks, seemingly the only pack in the store, and there was 2/6 missing. The cashier was going to discount them but the Vicky the manager, told her no. Which is pretty odd considering the cashier offered and it was a reasonable request. If it wasn't discounted, or sellable, why is it shoppable? I stopped going here, its just not worth it.
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January 2024 by Afaf Sawan
Management at this Burlington in Elk Grove is poorly handles simple problems and in a rude manners ,,the cashier that has short and has an accent she deals with clients in unpleasant and unprofessional way ,I don't recommend any of my friends or anyone to shop at Burlington in Elk Grove
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January 2024 by preeti jain
i didn't like this store....I never find anything good there
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January 2024 by Art Osby
Good deals. Found a few hidden gems
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January 2024 by Mom Of two toddlers
Love shopping there
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January 2024 by L Romero
I went in to buy 3 gifts. They don't have anything!! Everything is mixed up & the inventory seems to have gone downhill??
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January 2024 by Daniella H.
One cashier and over 20 people in line. No one stepped up to help out. Left my items and walked out
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November 2023 by Ryan C.
I've been here twice now and they put a "out of service" sign on there bathroom. They tell you to go to Burger King across the street. They are not out of service the employees just don't want to clean them once it gets later in the afternoon close to closing time so they put signs up.
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November 2023 by Michael Verdugo
Store policy is what brings this place down as well as the poor customer service.No bathroom policy is usually an indication we are about to walk into a poorly run establishment, and that was correct again at this Burlington. They also rudely ask if you can insert your credit card now or do you have cash before ringing up the items. The Florin rd location is your best bet as this place has good selection, just poor management.
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November 2023 by Misha Shonte
This place is a hit or miss sometimes good stuff at a great price other times a waste of time
