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December 2023 by Rose Otto
I want to thank everyone at Caliber Collision on Elkmont in Elk Grove for all the work that they did on my car. I especially want to give a huge thank you to Julio Moreno, the service advisor, for his extreme efforts to get my car fixed & painted back to what it was before the issues. He went above and beyond to make sure my car was completely done right before he returned it to me. His honesty about things that were done to my car by the other company that previously worked on my car was what made me feel so happy as you dont find this in many businesses these days. I had filled out a survey from Caliber before the last issue was resolved and I want to say that I gave them 5 stars but just had put my car was not done when said it would be but that was no one's fault at Caliber. It was because of another companies poor work that Julio had to go behind and fix to get his work complete. They work with the dealerships to match the paint on the cars perfectly. So if you need a place to have work done on your car, I highly recommend this Caliber Collision at 9131 Elkmont Way Elk Grove Ca. EVERYONE is super nice and pleasant. Julio Mereno, as the service advisor, is the best. And the painters did an awesome job!!!
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December 2023 by Flash
I worked with Conner. He was very professional when dealing with my repair. Conner kept me inform during the repair process and delivered my car on time, as estimate. The only fault I have with Conner is that he is a Sacramento Kings fan, and he dislike my belove Golden State Warriors' team. :-)
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December 2023 by Thomas Martini
Maria was amazing! I'm so glad she was assigned to my situation. She did everything she could to make sure I was getting the best service, rental, and fully informed at every turn. She's a godsend! Wish I could rate her higher!
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December 2023 by Felino Suero
The customer service was exceptional, as they kept me updated throughout the entire process. Overall, my experience with Caliber Collision Shop at Elk Grove, California was outstanding.
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November 2023 by Anthony Honeywood
Hands down the best experience I've had with car repair of any length. They got my car in with no muss or fuss, had the parts ordered right away, and had it back to me days earlier than promised. I can't recommend them enough. Thank you again to Charles, and the rest of the staff!Services: Tires
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October 2023 by jojo enero
Caliber collision was great! Natalie gave us the best service and communication was on point with the process of getting our car fixed! Quality??
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October 2023 by Nathaniel Ibay Jr.
Caliber Collision Elkmont, Elk Grove took care of me and my car! My insurance recommended them and I don’t regret it. Maria was my estimator. She was straightforward and thorough with giving me the best options and necessities regarding the damage of my vehicle. Maria and Caliber assisted me through the whole way while my vehicle was in repair. I Couldn’t ask for more!Services: Tires
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September 2023 by Duane West
I was rear-ended on the interstate, and USAA recommended this shop.Melanie was great to work with. She was very friendly, patient, and most impressively, solution-focused when issues or questions came up about my claim. Melanie was very responsive and kept me up to date on the process and progress of repairs.Melanie was a representative of the stellar work done by the shop. My Highlander was returned to me looking BETTER than before the accident. They even cleaned the interior!Surplitive work all around.
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August 2023 by Tracey Rundell
The customer service was amazing. Conner was always on top of everything letting me know what was going on every step of the way !! The auto body tech (Dennis) was very impressive you can't even tell it has been worked on. The car was even finished early. I honestly haven't had a lot of good experiences as a single woman dealing with car places. I have to say Caliber Collision was a great experience. I have already referred a friend and she is very happy as well. Thank you Conner, Dennis and Caliber Collision for all the hard work!! 10 out of 10 for sure.Services: Painting
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July 2023 by Abid Qari
Great Customer Service!Caliber Collision have great customer service. Their staff is very nice and friendly. They speak with their customers very nicely and politely.
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July 2023 by Andilene Weathers
The front desk staff (Suzy and Julio) were very friendly and helpful. I was able to get my car in the same day I contacted them, which was very nice. I got the car back when promised. James did a great job repairing the front bumper on the passenger side and the headlight.
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July 2023 by Michelle Hughes
Caliber is usually a 5/5, however this location has really disappointed me for the name brand. It wasn’t overall, but the employee who handled my service. He did throw in a few extras trying to make me happy, but his professionalism is not there. He has a better chance being a car salesman being he’s a fast talker, and doesn’t make you feel heard or cared about when providing a service for you. I would go to another location if ever needed in the future.
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July 2023 by Carmen Smalley
I had a very positive experience at Caliber Collision in Elk Grove. The whole team was professional. I was really impressed with Scott . He explained all the repairs my car needed. He kept me updated with phone calls. He was always able to answer my questions. I would give Scott 5 stars !Service: Body & Trim
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July 2023 by Jade D.
The best service a mom of a tinny human could ask for. I got text message update every single step of the process. They were extremely thorough in every point of an inspection and repair. They were extremely efficient. My car looks beautiful and great and I couldn't ask for better service. It took less then a month for the whole process 100% recommend
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June 2023 by Rosa Sanchez
Caliber Collision was very informative thru the entire process.I took in my car after being rear ended and they did a great job! Its like nothing ever happened! Scott was keeping in contact with me giving me updates and was very friendly and personable
