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January 2024 by Jennifer Tabuso
Victor was awesome to work with. He communicated with me every step of the way during the course of my repairs after I was rear ended. He explained the processes and took care of insurance correspondence. My vehicle was completed on time and I appreciate how thorough Caliber was in letting me know the extent of the repairs in detail.
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December 2023 by Ruth Wilke
Needing unexpected car repairs is never enjoyable, but Caliber made the process so easy and stress-free. Their level of customer service is top-notch. Without hesitation, I would recommend them to all my friends!
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December 2023 by Geno Redfearn
Emmanuel was very respectful to my concerns and also walked me through the process of what was needed to be done and how long it should take. He also went as far as to keep me updated on the progress and completion of my car. He was on it from the time i took it in to the time i picked it up.Thank you so much for doing what you do.I appreciate you.
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December 2023 by Joann Cota
Dolcy at Caliber was great. She kept me informed and my car was repaired promptly and efficiently! Thank you Caliber and Dolcy.
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November 2023 by Matthew S.
Woah. Received my quote today and their system would not text the code to be able to access it. Tried a dozen times, finally called the phone number on the text and Roxanna at Caliber answered. Immediately placed on hold (not a big deal), when she came back on was adamant I didn't have an estimate or quote by my last name, I finally said can you look by my vin, she said "what's the last 6" I give that to her and she starts going about how I'm wrong and it's an online estimate, I explain the challenge and said I can't even access it to know how much it is, she says "$2050" I said can you email it to me "no, it won't let me" I said then how can I go with you all if I can't even see the estimate she says "i don't know" with a total attitude. In the end I just thank her for her help. She was argumentative, incredibly rude, and unhelpful. And there is no way in hell I'll get the work done there. If their greeter is that rude I can't imagine the staff. I'll pay a little more and go to Kniesels. I hope they pull the call recording, she was awful.
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November 2023 by Rose Otto
Worst service ever!!! Spent a wasted week waiting for this companies manager to call me and talk to me. I called 4 different times and was told that the manager needed to speak with me and that they would call me back. NOPE NEVER HAPPENED.So don't waste your time with Caliber Collision on Iron Rock in Elk Grove. Go to the one on Elkmont. They care about their customers. If you can't contact a customer, how am I suppose to expect the same from your work? You snoozed. You lost business to someone else. I'd give no stars but that doesn't work
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October 2023 by Emily Stephenson
Took my car here due to an accident. Everyone at this location was friendly and professional. The receptionist knew my name and details every time I came in, without having to say anything. Victor was assigned to my vehicle. He was professional and helpful and provided exceptional customer service. He kept me updated every step of the way and explained everything that was happening. I would definitely recommend this location.Services: Painting
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September 2023 by Erica R.
Excellent service! Highly recommend. Went above and beyond my expectations. Car looks brand new.
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August 2023 by N W
Working with Krystal was great. Very quick response times. When she was out of office her team mate helped quickly as well. The processes was smooth and easy. Highly recommend ??
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August 2023 by renee roberts
Great work! Professional and pleasant Initially they stated in would be done approximately 10 day however it was completed in I think 4 days. I was so shocked!Service: Body & Trim
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August 2023 by Sherri Shockley
Best experience I’ve ever had with collision repair shops! Dolcey was wonderful, giving me an update every 2-3 days. I will definitely use Caliber Collision if needed in the future!
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June 2023 by Becky Hardenbergh
The review form won’t show me all the services to select, so I’ll tell you that there was body work repair & repainting required. Ultimately my T-boned car needed both doors replaced on the passenger side. Caliber needed 3(!) tries to get in 2 acceptable doors. I love that they were discerning in what was considered suitable to work with for my repair. They were great at keeping me informed of all progress & set backs (received both doors today - only one of them is suitable for you, so we’ve ordered a brand new door from the factory. A day or two later - That brand new door from the factory arrived and had to be rejected due to a faulty part. A day later - Got another brand new door in - this one’s a keeper & we’re back on track now!). They were also knowledgeable about the integrated car rental process & were helpful in guiding me through that as well. In a world where customer service and craftsmanship pride seem to be dying, both remain strong at this repair shop, and I am grateful for that! I would absolutely recommend this shop to anyone needing automotive body work.Service: Painting
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May 2023 by Bonnie Jones
I was in a car accident. They did an amazing job and the car turned out beautiful. Ralph, the person who helped me was professional and thorough. They sent me updates all through the process.Services: Painting
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April 2023 by Brian Ellis
Victor from Caliber Collision made my car repair experience as painless as possible. I was kept up to date as the repair progressed and Victor always greeted me with a smile. I will definitely use this location in the future!!Services: Painting
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April 2023 by Kriz Diaz
Very happy with my service at the iron rock location. Ralph my advisor was very friendly, professional, and kept me updated through the whole process and always answered my questions. There was a part that had to be changed out and replaced 3x before I could take my car home - which tells me they really make sure everything is tested and good to go before they send my car back to me. Thank you!Service: Body & Trim
