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February 2024 by Dee
Hate I will never do anything with them all bad did not help with anything I wanted to my account or deposit
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January 2024 by Corey Williams
I was humiliated by bank teller and Mgr a couple of months ago while trying to cash a check given to me by a merchant who banks with them. They implied the check might be fraudulent and refused to verify the check with a simple funds verification or and call the issues? Chase has a history of discriminatory practices and unfortunately this behavior is still accuring!
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March 2023 by vex vex
Messed up staff! Messed up customer service! Employer, didnt catch her name is rude and selfish. She said she can make people wait as long as she wants because she gives us money.
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March 2023 by Michael G.
Very friendly. Helped us open a new account. Nice atmosphere. Competitive rates. Helped us move money between one bank and this one.
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January 2023 by PhanhTomm *
Every time I call the bank never pick up a phone. That’s a big thumb down.
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January 2023 by Fara Stroud
Absolutely horrendous experience with an employee today. Spoke to the branch manager who justified the employees, racism and misogyny.It's a shame because I've never had to deal with this sort of behavior at any other location.
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September 2022 by Jennifer I.
God forbid your loved ones use this bank and pass away. Even with all the legal documents this bank does not have the experience and knowledge to handle estates. Unfortunately we lost both our parents within a short time and this bank is pouring salt on a huge open wound. Do yourself a favor and check with your parents now.
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July 2022 by Ben Damian
So the banker I've been dealing with seems good. No problems there. It's the people we keep having to call who seem not all there. I just created the account and it's somehow already blocked. Then we sent in all necessary paperwork to unblock it yesterday before closing. They said it may take up to 4 hours to process. I came back about 24 hours later and they said they never received it. This is the fourth time I've been here 4 times in 2 weeks and things aren't straightened. I asked the banker and she said this has happened before. Maybe this isn't the bank for me... I don't have time to go back and forth to complete things which should be handled over the phone. If it wasn't for the banker at the branch being nice and knowledgeable, this would be a 1 star review
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June 2022 by B
Convenient location, nice employees, but it seems the employees keep rotating, even the managers.But if you need something, they know how to take care of you. Have a problem, they may not be able to personally fix it, but they will help you with the custom service phone person and help you fix it, and sometimes having an employee on the phone with customer service gets you better/quicker service.Actually, when I've had problems like possible disputing charges or getting a new card because I think someone might have hacked an account that had my card number on it, they have immediately jumped to help me, put the money back while disputing charges and gotten me a new card before the end of a week.Actually Chase is the first bank organization I feel my money is secure in. I've had BofA, Wells Fargo, and a couple Credit Unions, but Chase is the first bank that I don't feel has tried to screw me over ever and is always willing to help without trying to charge me a fee.
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April 2022 by Felicia A.
I've banked with Chase for over 10 years. They became my bank because they acquired Washington Mutual. I've never had any issues and they provide good customer service.
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September 2020 by David Dano
One of the best banks I have used since I started banking so many years ago. Friendly staff, clean locations, and enough branch's to make finding a location easy.
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November 2019 by Devonte Castex
I went to this bank to deposit a check, when the teller saw the amount of the check she talked to her manager to get confirmation that she could deposit it. The manager took one look at me and told her that I couldn’t deposit it because the agency that wrote the check to me spelled my name wrong. So I had the check revised and went back into the bank. They then told me that there was a limit on the amount that I could deposit. They said it was a limit of 10,000 which I knew was a lie , so I called the chase bank around the corner and asked was there a limit to what I could deposit and they said no. So I visited this other chase bank and they deposited my check no questions asked. The manager and employees of this bank are dirtbags and bigots.
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September 2018 by Steve Buchholz
Poor service. I went to this branch to do some business related to my mother's estate. I receive great service from my local agent, but the people at this office weren't willing to help in the least. These people give Chase a bad name. Fortunately I'll never have to do business with them again, and the treatment I received made me feel like they knew.
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August 2018 by marc hood
Thieves they will steal your money while smiling at you
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May 2018 by Shelby G.
I love everything about the Chase Bank located in the Target shopping center in Laguna Blvd in Elk Grove. The branch is like a small town bank where employees are happy, greet you with a smile and a can-do attitude. I've been into the branch 4-5 tines just in the past month, and each time has been a 5 star experience. I recently opened a checking account, too, and it was easy to do, quick and meets my needs. Big shout out to Tony who was so helpful, had great customer service and made my new account experience and other visits exceptionally good.
