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January 2024 by Good Citizen Ryan
I love Chris Gandys office and State Farm! Why? Because of Amber. She is AWESOME...SERIOUSLY!! She does everything she can to make sure not only that I have the proper amount of ins. coverage based on my personal needs but also at a great price. Plus, she is a great listener and always answers all of my endless questions. If you need insurance for your home, your car or whatever. I implore you to call Chris Gandys office and speak with Amber as she will get the job done! Thank you Amber and thank you Mr. Gandy for hiring her!
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January 2024 by Eric Oie
Arianna was fantastic. She helped me realize that I’m breaking the law without having insurance. I had no idea. She saved me from getting a hefty fine. So professional and caring. Thank you
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January 2024 by Heather Oldham
Worked with Amber at Chris Gandys office. Amber was detailed and explained everything. I would recommend Chris Gandys office.
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November 2023 by Sashim Gardner
Unfortunately my experience with Amber was very frustrating and stressful. I attempted to get my policy costs adjusted, as I work from home so my miles have decreased. Time and time again I did not hear back. And when I finally did hear back it was excuse after excuse. She said she was out for over a month. Okay things happen, but you don’t have a backup in place to help your customers, they’re just left in the dark for a month or more? Later I never heard back again, and again and again. I also got misinformation several times and she kept moving the goal posts. At first she said the change could be made at renewal time, and I’d get a call before renewal time to set this up. No call. Then suddenly the story changed, she said we have to wait 120 days. Then after I called out the discrepancy in what she told me, she said she was going talk to someone to see if they can make the change now (as originally ppromised) instead of waiting 120 days and she would call me back. Guess what, weeks and weeks passed, not only no change, but not even a call back. Then when I followed up, she said she had already told me they couldn’t do anything to help until the 120 days had passed. Seriously?? And what was really frustrating is when I brought up these concerns she denied them or just ignored it. I also asked twice to have Chris Gandy contact me over the frustrations, but she ignored those requests.After many many chances and a lot if patience, I finally switched auto insurance companies which is actually saving me $360 per year. In fact most other companies had far better rates. So although frustrating about the poor treatment, at least I’m saving some money as a result.
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November 2023 by Ahmad Roin Kochee
I had a very helpful experience in Chris State Farm office with Amber. She is very helpful and very kind. ????
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November 2023 by k h
Amber is by far the best!!! She is quick to reply and extremely helpful. I always know I can count on her to solve my problem.
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November 2023 by Drew S.
Chris and his staff are top notch! They respond to our needs in a timely manner, and always look out for our best interests.
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October 2023 by Kay H.
Amber is the best! She picks up her phone and gets you an answer fast. She's pleasant too!
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October 2023 by Kent R.
Not sure why this says I'm from San Francisco, I'm in Elk Grove. Absolutely the worst Agent and State Farm is the worst Insurance company I have ever delt with. I was stranded in a snowstorm (13 degrees) for 6 1/2 hours waiting for a tow truck. 4 hours in, they said I cancelled the tow truck, really?? I was 6 blocks from the repair facility. I couldn't talk to the same person each time I contacted them. I logged 37 different people I had to talk to. My agent, Chris Gandy, would not even call me back to help me. Now 6 months later, the repairs done were done improperly and Chris and State Farm won't do a thing to help me. To this day, Chris has never contacted me, even after I requested a call several times, I've gone into his office several times and he is never there. The only shining light in this company is Amber who works the front office. Do not use this agent (Chris) or company (State Farm)!!!!
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August 2023 by Valerie Andrews
So I gave a review 5 months ago about Amber at State Farm. This is an update to the review. She is still the reigning insurance MVP!!! Whenever I need her, (which is often) she takes my calls and delivers as promised. I am so grateful I met her 4 years ago. She provides personable service and responds to my emergency "need it like yesterday requests."She came through again for my non-profit organization!
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July 2023 by Tim Her
Great service, friendly and helpful.
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June 2023 by Fred Bobeda
The last 3 months have been terrible got a call today an the lady fixed the problem
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February 2023 by Julie Mallett
Amber is always ready to help in all ways. I have been with State Farm for more than 50 years and it's people like Amber that keep me there. Chris Gandy is great and so are his office staff.
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February 2023 by David Hall (Dhallsellshomes)
My car got stolen and Amber and Chris helped me navigate the claims process very well. Nearly 20 year client. Always great service.
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February 2023 by Trenton Fong
Amber is the Best!!! I highly recommend her!!! She has been helping me for years and every contact I've had with her has been positive,
