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December 2023 by Rob M.
Melissa, Isabell and the entire team here are amazing. Not only are they professional and knowledgeable, but they have excellent customer service. They've helped me and my wife who is a cosmetologist get exactly what we needed.
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September 2023 by Diane Dous
This store is the most unprofessional store that I have ever walked myself to. I have been a very good customer of Cosmo Prof, but unfortunately the way the manager at the store treated me today was so unprofessional Improper and impatient to an end incredible point,' the fact that she made me do all her work for her made me go home and update my account I came back and still was so unhelpful disrespectful and unreasonable. Cosmo Prof Customer Service told me she could have assisted me in store. as the conversation was going on in store, she dismissed the other associate disrespectful and unapologetic in front of me that was trying to assist me because she was having a power trip. Unfortunately, this business failed to meet customer service by putting workers that don't have the proper training on what is customer service is these type of individuals should not be working with people specially called a manager. I have never been so humiliated in my life by an individual don’t go to this Cosmo Prof I do not recommend it. I went to Sally’s and they treated me so kindly and nice . This store is the worst. Elk Grove Cosmo Prof Highly unrecommended.
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September 2023 by davinder singh
Very unprofessional! Will not be coming back!
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October 2022 by DMarie
Best professional supplies, the staff is friendly and helpful.
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September 2022 by Vee T.
The girls who work here are super friendly. Every time I walk into this store, each person asks me if I need help with anything. They also check up on you to see if you're doing ok. And if they don't have the answer for me, they ask each other. They definitely show teamwork here and I appreciate their work ethics. I enjoy coming to this location very much!
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August 2022 by Delena V.
I love all the girls are this location, they are very friendly, knowledgeable and help.
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August 2022 by Brittney T.
Came into this location looking for a semi permanent dye by IROIRO as I have purchased this before from a different location by Freeport...I walked in and the older lady with brunette hair and dark pink panels didn't acknowledge me when I initially walked in so I said hello thinking that maybe she didn't hear the bell jingle when I walked in when she was at the front desk also located by the front door. I asked her if she could point me into the direction of where the product was located...she had no idea what I was talking about so I pulled it up on my phone to show her and then explain that I had purchased some at a different location a few weeks prior to coming there. She proceeded to tell me cosmo prof never sold IROIRO and that she's worked there for a very long time and has never heard about a product such as IROIRO semi dye and that I must has went to sallys...I explained that I don't go to Sally's and that I was pretty sure I got the product from COSMO....long story short she called the previous location I made the IROIRO purchase from and what do yoy know they had it there. I thanked her for checking and started to head to the door...she didn't say goodbye or have a nice day instead she said go get a slice of pie and take my dog to the spa when I get there (dog spa is located next to Cosmo prof) I don't even own a dog lol weird and aloof experience...I'll never come back to that location and hopefully the lady at the front desk has better days going forward
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June 2022 by Tyson Gray
Best professional supplies, the staff is friendly and helpful.
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May 2021 by Ernestine W.
Nothing like rushing from the salon before your client arrives to get her hair color only to get to the store and see they have some temporary hours and are closed before normal business hours. It's bad enough you aren't open on Sundays, now we have to play guessing games during the week when you're going to be open. Seriously considering using another color line just so I don't have to come to here and go to CosmoProf instead.
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November 2020 by Tara Swick
Great customer service
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October 2020 by Quynh P.
I get all my professional hair care products from this place. They carry variety of hair care brands. I like that when you call in to ask for certain item and if they have it, they offer to grab the item and put on hold for you until you come in. I love that! I can go straight to the register and pay for my product once I come in. All the workers there are very friendly and approachable.
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October 2020 by Anna Marie
I always shop at this Cosmoprof and I really love it here. Never had a complaint. However, recently I purchased a electric trimmer here and due to the companys new policy I can't return it. The policy states that all electronic devices must be unopened and unused to be returned but how am I supposed to know if I like the product if I can't use it?! So I am basically forced into keeping something that I do not like. The only way I can get a return is if I ship it back to the manufacturer. Which I did call them and I have to pay for shipping, which is $22 and I won't see my return credited back to me for 2 months!! I paid $73 for this trimmer. I am incredibly frustrated at this! Having bought something that I'm not going to use, I basically just wasted my money. If I need any trimmers/clippers/tools I will probably be purchasing at another store.
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June 2020 by DeeDee D.
The ladies were nice. They hit me in real fast even with this COVID-19 going on. I was helped by an awesome lady with cool blue and black hair with a 1920's pinup girl vibe(forgot her name) she was very nice and we chit chatted about where the future of our talents will go after thus ness is over ! Very clean and professional atmosphere!
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March 2020 by rose phillips
They are always helpful and friendly!
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November 2019 by Meya L.
I've been going to this location for years and have always had great friendly service. If they're busy stocking (which they have to do as well) they come right up to help. Always friendly. Thank you ladys and 1 guy
