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September 2023 by T C.
This is the most incompetent pharmacy I've ever been to. Unfortunately it's the closest to home so I gave them many chances. Prescriptions are NEVER ready when they tell you they will be. I often have to come back multiple times. They forget to order prescriptions that are out of stock, and if you call them they put you on hold and never get back to you. I've never encountered a worse pharmacy.
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July 2023 by Sandy C.
Tahvi is super friendly. I saw him interact with multiple customers and he was very helpful and had a great attitude with all.
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January 2023 by Kayla B.
this is a good drug store, that i go to on occasional for makeup or even little snacks. the workers have always been friendly since their opening yearsssss ago.
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December 2022 by Zahid S.
This place is horrible! I made the mistake of not changing my pharmacy and have been struggling for years. Not a single time have they has my rx's ready on time. I was just on a 30 minute hold and had to call back multiple times to be hung up on. The most horrible service and the slowest service at this pharmacy! They constantly mess up my prescriptions and not my medication is 2 weeks late. I had it transferred to Walmart and it was competed in an hour! Stay away from this place!
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January 2022 by Carla M.
Typing this while waiting in the drive-thru pharmacy line.. it's been 42 minutes and counting. I'm at the window. The clerk just got on the phone and said she had a line in the store and will be with me as soon as she can. Does she not know I can see there's no line. She even had an attitude and told me I can come inside What sense would that make?! I knew it was too good to be true there was no line. I usually go in which is just as slow, if not slower! Nothing different from what has already been mentioned.. slow staff, staff that ignore you, rude staff.prescriptions not ready even though you get the text that says it's ready. Funny thing is I try to go at non peak times, store has few customers & still ignored! Definitely need to embrace another pharmacy that's not CVS - they suck!
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January 2022 by Dora E.
Finally had to throw in the towel and move our prescriptions to another pharmacy. I feel bad for the staff. They are understaffed and overworked. CVS corporate isnt paying attention. I've sent emails and completed surveys. They add all kinds of services for Covid testing and vaccinations but not staff. There is no way the people who work there can provide good service. It took us a week and 8 calls to get them to transfer our prescriptions. They are the closest pharmacy to us but I would rather drive a little further then spend endless hours and trips trying to deal with this place. It couldn't be clearer that all CVS corporate cares about is the money. Best wishes CVS. We have other choices. If you are getting bad service, I encourage you to move to a new pharmacy also. Sadly, I think it is the only thing that they will notice.
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November 2021 by CoCo H.
If I could give it a zero I would. This happens to be the closest CVS to me, But I hate coming here and try to avoid it. But again it is the closest and I sometimes just have to come here and hope that it will be. Better experience. Unfortunately it never is. The store is clean which for the one star I gave it. But it is the employees there that are flat out rude, never help even when directly asked a question. They will let you wonder all over the store looking for something without offering any help. 90% of the time there is no one at the register then when they see you they tell you to use the self check out because it's just too much work for them to walk over to the counter to check you out. There are no carts or baskets available to put your items in and so if you have more than you can carry you end up putting on the counter which the girl literally rolled her eyes at me and of course does say a word to me other than the total. Of course no help out to the car, no carts to help carry it out so you have to take multiple trips in and out to your car. I ts not worth the rudeness there. I will for now on drive the extra to the one further down the road. Don't waste your time there.
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September 2021 by Daniel S.
The toilet describe them perfectly. I call for my medication 9 am right when they open they said one hour. My wife goes 330 and attempt to pick it up they said got to wait 30 minutes. Take forever to fill. Need to change pharmacy.
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September 2021 by Alex S.
AVOID this pharmacy. Traveled 20 minutes to get there. I arrived 10 minutes ahead of my appt for a simple flu shot. Pharmacist ignored my appt and was helping others. After 30 minutes, told the clerk to just cancel my appt, then the pharmacist offered to give my my flu shot. I just cancelled an left. WORST pharmacy in the area.
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September 2021 by Carolyn H.
A new level of incompetence and lack of customer service. Twice I have received a call from the pharmacy to tell me my husband's prescription will be ready at a certain time but it's not. Not by a long shot. I end up going into the pharmacy to sit there and stare at them while they fill the prescription. Two pieces of advice. First for CVS: don't make promises you can't keep. Second, for everyone else: get your prescription filled somewhere else. I hear Walgreens knows the definition of customer service. That's where I'm going from now on!
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August 2021 by Sam B.
they close the store an hour early and talk to customers very rude here, only come here cause i have to lol
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August 2021 by Ban U.
One of the worst pharmacy customer service I've experience. The pharmacy employees will just ignore you when you are in line. They all hope someone else will help you, so you could just Stand there waiting for pigs to fly! If you think about it, one of them can just acknowledge you and say someone will be right with you if they are very busy. They choose to ignore you, walk passed you and pretend they don't see you.
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March 2021 by Kristine Y.
I go to this CVS from time to time when I need to grab something last minute. Usually I have no issues, which is why I will give 2 stars instead of 1. I grabbed my items and went to check out to find a young man who was working on Friday 3/19/21 around approximately 6:50 p.m. at the line of registers (not the 2 registers at the entrance). He got off of his cell phone call with someone and started hitting on me while scanning my items. He honestly seemed drunk. Definitely did not make me feel safe. He continued to cat-call me while I grabbed my items and as I continued to exit the store, shouting louder and louder and getting angry that I was ignoring him. I did not see a manager around.
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February 2021 by Jeff O.
The need to post the pharmacy hours which are different than the store hours. It doesn't open until 9am! And they are slow moving with service.
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January 2021 by Sheila Z.
By far the best CVS in Sacramento. Everyone including the Pharmacists are super helpful and they actually answer the pharmacy phone line! We moved away from this area but I continue to get my prescription filled and just delivered because they have excellent customer service.
